**UPDATE**
Hi Everyone.
Important update on the situation....
I've tried my best to satisfy PayPal and they've put up obstacle after obstacle, to the point where I'm starting to believe the person dealing with it is getting some sort of enjoyment out of my misery!
Every time I provide them with the information they request, they an another thing to the list:
- Upload a photo ID
- Provide your business information
- Check your primary email address for instructions regarding additional required documentation
- Submit copies of contracts or service agreements
- Provide your business information
- Submit a copy of your business catalogue or brochure
- Provide proof of fulfilment
- Provide proof of purchase from your supplier
- Provide more information on your transaction(s)
- Explain your change in account activity
- Explain how your business works
Well, their last request read like this:
I had already spoken to someone on the phone who assured me that this doesn't apply to me. But the above message was sent after I spoke to him, and they won't lift the limit until the task is complete.
To be honest, my patience has run out with them! If I'm being asked to refund these three transactions, what's to say that in a few days, they won't ask me to refund more on the same basis?
This is what I sent them in reply:
So, that's where we are I'm afraid.
All those of you who have paid already should have received an email to say that a refund has been issued.
All those who have received an invoice, but who have been unable to pay due to the hold on my account, should have received an email to tell them that the invoice has been cancelled.
I am so very sorry to mess everyone about like this and for any inconvenience caused! And I'd like to thank
Dewy,
Mr Mold Maker and
ggriffaw for taking the time to speak with PayPal on my behalf! Apparently even that wasn't enough to satisfy them.
Going forward....
I'm still determined to get invoices out as soon as possible and to get manufacturing started in the first week of January at the latest.
I will obviously need to take some time off over Christmas, but I will be working on getting my Xero account set up for invoicing/card payments/bank transfer.
I realise some people were hoping to pay via PayPal, in order to make use of their credit / instalment options.
I do still have my personal PayPal account and can send a PayPal invoice on request. And if I can actually get my new business account up and running, I'll be able to add it as a payment method to my Xero invoices. In theory, the requested refunds were the last thing on the list, so the limit on the account should be lifted once they've reviewed everything.
I just can't trust them not to hold things up again though, and really want to get things moving now, having lost so much time over the past week.
I hope this is ok with everyone.
Apologies again for any confusion, or inconvenience caused. And as always, thanks so much for your encouragement and support. It really is very much appreciated!
All the best,
Dave