Would you pre-order from eFx?

[Funky]

When these threads pop up the usual suspects show up and **** and moan when they don't even have a order with them. :rolleyes
.

And you sir can be called a "usual suspect" of those staunch supporters of EFX that will defend and fight their fight for them.
You don't really see any major problem here, do you?
If there are no problems with EFX, then why are you defending them? Why do they NEED defending?
Have you also noticed that every time one of these threads pop up (and there have been a few) that more and more "usual suspects" are showing up to "***** and moan"? And your comment about "they don't even have an order with them"! Are you serious??? Why would they WANT to place an order with them with their lousy track record of 'customer service'? They don't respect their EXISTING customers enough to respond to their e-mails!

 

[Alan Castillo]

Please don't 2 of my buddies fight now

 

[JKKS]

Any new (potential) customer reading this may decide to stay far,far away from EFX.

True. I was thinking about getting their Iron Man MkVII Helmet (pending final pictures and details) along with the rest of their Avengers props, now I think I'll better commission some people on these boards to produce what I want. At least the RPF has a policy about communication.

In the end, that's EFX's loss because I would have bought litteraly everything they could come up with regarding the Avengers license.

 

[Rylo]

C'mon now...complete nonsense.

There is no established track record of anything except delivering quality product. You don't really consider a couple threads on RS or the RPF a track record do you? The boards represent the minority when it comes to overall sales.

Sure, delays happen. Don't like it, don't order; I suspect the company will do just fine considering they tend to sell out everything they offer. Something's working!

I believe Tony's point is, while there may be a few people with legitimate gripes (that's normal) the people you tend to see pop up in these threads don't do business with, nor would they ever order from Efx in the first place. They have no first hand exp. of anything to do with the company.

As for all this other dribble about build blogs, etc. This suggestion is just a testimonial to how little people really understand what it takes to land a large run. I mean, nothing that could be written would ever tell you what you wanted to hear, anyway which is, your **** shipped yesterday and they're knocking off 10% because you didn't get a return e-mail in 1 hour.

I mean you know the product is being worked on. Would you really want to read:

Spoke with Anton in Asia for 9 hours. We ran numbers until our eyes were bleeding. Vendors haven't sent any samples after promising them for weeks.

Working on the tooling for 2 weeks; still not where I want it; back to the drawing board.

Still waiting on samples....

Still waiting on samples....

Like I said, don't like the way the company rolls, vote with your wallet and chase the item on the secondary market for twice the cash.

This threads author had an agenda which is what bugs me. He wasn't soliciting an opinion in an effort to have his changed. He was attempting to change that of others when he asked the question,: "Would you pre-order from eFX?" It was a transparent, punk move. Sadly, these threads just make for silly pile-ons from those who never intended to order a thing anyway.

Yeah, GRRRR; I was gonna order all their ****, too! Okay, pal...sure ya were.

-Rylo

And you sir can be called a "usual suspect" of those staunch supporters of EFX that will defend and fight their fight for them.
You don't really see any major problem here, do you?
If there are no problems with EFX, then why are you defending them? Why do they NEED defending?
Have you also noticed that every time one of these threads pop up (and there have been a few) that more and more "usual suspects" are showing up to "***** and moan"? And your comment about "they don't even have an order with them"! Are you serious??? Why would they WANT to place an order with them with their lousy track record of 'customer service'? They don't respect their EXISTING customers enough to respond to their e-mails!

 

[steveo]

I know there's a lot of complaints about efx and their preordering and their months/years of non-delivery. Why do they do this? Certainly it can't be because they want to make sure there is enough interest in what they are doing, I mean, it's Star Wars and the SW community will pretty much buy anything that comes out and for almost any price.

I preordered the Vader Legend helmet, cause I knew that it would sell quickly and be high priced to buy in the after market. I understand they want to do it right, but why can't they do it on their own time/money? I know, I don't have to preorder if I don't like their terms, but as said above, there's always paying a ridiculous amount in the after market.


With that said, I still probably would preorder, depending on the item, if I didn't want to pay aftermarket prices.

 

[Qui-Gonzalez]

I've only put money down once on a product offered by a member here.(That guy up there^^^) It was worth the wait, and he kept us updated as much as possible on the status of the run. Now, it wasn't a year+ turn around, so I can kinda see the point here. I have no dog in the eFx battle as I am not a huge ANH Vader fan (ESB, dammit!!) and saw no need to jump on that bucket. That said, GINO, who works for eFx has been doing a damned fine job updating people on the status of the helmet.

I haven't a clue about the TIE, but if it were two years, I'd be a bit peeved as well. Personally, I would BUY eFx products as they are on-hand, but right now, I would not pre-order. Mostly because they haven't offered anything I'm willing to be "FIRST" over. My opinion on it could well change at the drop of a dime if they go for an ESB Vader bucket. I'd be online waiting with CC in hand.

To the OP, as others are saying....vote with your wallet if you are unhappy. Do that, or go the Redfordfilms.com route. No need to wait with your money floating out in the ether. It's your choice.

 

[OldKen]

:cheers

Rylo. One of the builders with the highest standards on the boards, also has helped with protos on number of awesome licensed pieces...

To Rylo you listen.


I do think it couldn't hurt to throw a couple of trivial updates here and there... If for nothing more to cut down on the trivial repetitive emails...

But you hit the nail on the head! :thumbsup :thumbsup

 

[Rylo]

There ya go! You know exactly what you're getting into and you go in with both eyes wide-ass-open with the goal of avoiding the secondary market. THAT, is why you (one) pre-order(s). :thumbsup

-Rylo

I know there's a lot of complaints about efx and their preordering and their months/years of non-delivery. Why do they do this? Certainly it can't be because they want to make sure there is enough interest in what they are doing, I mean, it's Star Wars and the SW community will pretty much buy anything that comes out and for almost any price.

I preordered the Vader Legend helmet, cause I knew that it would sell quickly and be high priced to buy in the after market. I understand they want to do it right, but why can't they do it on their own time/money? I know, I don't have to preorder if I don't like their terms, but as said above, there's always paying a ridiculous amount in the after market.


With that said, I still probably would preorder, depending on the item, if I didn't want to pay aftermarket prices.

 

[Apollo]

:lol Yep somebodys got to keep you fanboys in line! :lol

They don't need me to defend them the company is continually turning out fine products

Let me ask you something Armando, have you ever ordered anything from them?

Because if you have not then you and some of the others on here are dogpiling and nothing more

And you sir can be called a "usual suspect" of those staunch supporters of EFX that will defend and fight their fight for them.
You don't really see any major problem here, do you?
If there are no problems with EFX, then why are you defending them? Why do they NEED defending?
Have you also noticed that every time one of these threads pop up (and there have been a few) that more and more "usual suspects" are showing up to "***** and moan"? And your comment about "they don't even have an order with them"! Are you serious??? Why would they WANT to place an order with them with their lousy track record of 'customer service'? They don't respect their EXISTING customers enough to respond to their e-mails!

 

[Apollo]

As I posted earlier not on the Command tunic, they did not update untill a few months after missing the delivery date.


Also pins and patches are generally considered costume accesories not props.

Please stay on target!

At least they send updates every month and yes, they make props too, like pins and patches.

 

[Alan Castillo]

....

Sure, delays happen. Don't like it, don't order; I suspect the company will do just fine considering they tend to sell out everything they offer. Something's working!

What they are doing is being the only ones making high-end desirable replicas.

The 'Don't like it, don't order' doesn't really hold water in the argument, as fans have no other choice, exactly because they are excellent replicas. The best from what many say.

Therefore, no communication also gives the impression of arrogance.

I mean you know the product is being worked on. Would you really want to read:

Spoke with Anton in Asia for 9 hours. We ran numbers until our eyes were bleeding. Vendors haven't sent any samples after promising them for weeks.

Working on the tooling for 2 weeks; still not where I want it; back to the drawing board.

Still waiting on samples....

Still waiting on samples....

Yes.

It's called showing you care about your clients.

BTW, this is not eFx specific, but in my books, applies to ANYONE who pre-sells ANYTHING.

 

[Rylo]

You perform better in the OT, dude. Just sayin'

Of course they care about their clients, of course updates are important. Of course Canadian bacon is really just ham!

C'mon man, keep up!

 

[Alan Castillo]

Wow. That is the best you can come up with :confused

 

[Apollo]

No they are NOT the only license holder of high end replicas.

Factory X as well as QMX are also in the game

Alan again it really is simple if you don't like the way they do business DON'T

These threads are agenda driven PERIOD and it is not arrogance efx is a very small company.

If I had the time I would help Bryan out and do what Amy did for Mr for free but I don't

What they are doing is being the only ones making high-end desirable replicas.

The 'Don't like it, don't order' doesn't really hold water in the argument, as fans have no other choice, exactly because they are excellent replicas. The best from what many say.

Therefore, no communication also gives the impression of arrogance.





Yes.

It's called showing you care about your clients.

BTW, this is not eFx specific, but in my books, applies to ANYONE who pre-sells ANYTHING.

 

[Birdie]

If it wasn't for threads like this, folk wouldn't have the opportunity to read and digest the information about this companies' history of long delays and poor communication, but fine eventual product, enabling them to make up their own minds about whether they 'don't like' and therefore 'don't buy'.

Poster's motive therfore seems irrelevant to me.

Just sayin':angel

 

[Rylo]

Well...since you asked. The best I can come up with continues to ship. That said, I've completed over 100 runs and shipped over three thousand five hundred props props in the last decade or so. I figure this makes me pretty ****ing qualified to speak out on this topic.

Love to see your resume when you get a sec.

Kiss, kiss,

-Rylo

Wow. That is the best you can come up with :confused

 

[Alan Castillo]

I feel my opinions based on 25 + years of experience working in consumer / customer - orientated enterprises, and with trumpets sounding full blast shamelessly here, was amongst the most successful in the field, allowing me to retire at age 40, are not really appreciated in this thread.

So if y'all excuse me, I'll just go open a "Lookie what my cat did today" thread in the OT

 

[Apollo]

That is true also.

Always good to see you around :thumbsup

If it wasn't for threads like this, folk wouldn't have the opportunity to read and digest the information about this companies' history of long delays and poor communication, but fine eventual product, enabling them to make up their own minds about whether they 'don't like' and therefore 'don't buy'.

Poster's motive therfore seems irrelevant to me.

Just sayin':angel

 

[Funky]

Let me ask you something Armando, have you ever ordered anything from them?

That, my friend, is a fair question.
No, I've never bought anything from them...directly. I did buy two of their items but it was through two of their distributors once they had the items in hand. Have I ever pre-ordered from them? Heavens no.

 

[Kerr Avon]

Well...since you asked. The best I can come up with continues to ship. That said, I've completed over 100 runs and shipped over three thousand five hundred props props in the last decade or so. I figure this makes me pretty ****ing qualified to speak out on this topic.

I don't know about the posters original motivations, and I honestly don't really care, but he has brought some facts to light that I was unaware of until he started this thread. I wasn't aware that people have put down $350 as a preorder on some replicas and are now waiting 1-2 years to receive the replica. I wasn't aware communication was a problem with this company until now.

That makes me reconsider whether or not I want to take a risk with the company, and yes, it is a risk any time you put money down on something and there is no product in hand to ship. Someone around here has a signature that goes something along the lines of 'don't sell something you don't have.' None of us know what may transpire between now and delivery date of the Avengers replicas. Is it likely that eFX will suddenly go out of business? Probably not. Is it possible? Yes, even if remote.

And Rylo, I don't think I've ever seen you have a run where there was 5 months between updates and payment from people ordering something during which there was no communication. That's the difference here between you and them. I'm not familiar with your life out side of props, but you seem to manage to keep people up to date with the status of your runs, and you don't have a company with multiple employees to do that for you.