OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet!‏

[juajn7fernandez]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Just got mine in and I've got no complaints. The people complaining about the weight, have definitely never held an ABS helmet in their hands. This helmet is exactly what I expected it to be if not better. Its not 100% perfect, but it wasn't meant to be and considering the price, it is by far the best production helmet ever offered hands down.

Here is their first family photo:

 

[LTsmash1200]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I got mine. The only issue I had was one of the screws on the hard hat harness thing on the inside had come loose in shipment so the harness was just hanging on by one side. Other than that simple fix, no major issues.

 

[Bigturc]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

We seriously need to get a network together to save you guys this insane fee crap. You can send it to one of us and we can forward it for cost plus the price of a Starbucks, or for just cost if your broke.

This is crazy.

Tom

Tom I know .. I've done this before for one of your fellow who needed Canadian exclusive stuff .. and I was happy to do it! If anybody needs anything in Canada, I'm always happy to help!

Sure it´s all Fed Ex broker fees?

Usually i know this as a combination of Tax/Import fees, plus additional the broker fees. But most should be the money for the government. (Which would also happen when send from a private sender)

Lich .. yes, part of it is .. but a huge part of it is also broker's fees from FedEX, UPS or DHL .. they're clearly charging a lot more than needed. Thing is, about the tax part, is that I've had those, I think, only once from USPS .. in all the years of collecting!!! It's automatic and exagerated from all other carriers.

I'm looking at options like freeport forwarding, reship.com .. and I'm never impressed by the reviews .. so I never tried them. I've used freeport once to get my MR falcon back in 07 and I saved tons of money BUT I had to drive there to get it and hacked my html invoice to save even more. I must have saved about 500$ by doing it this way. And the fact that I paid the Falcon 700$ at that time made it a sweet deal! And no, it's not for sale people! lol

Just received mine in the mail not 20 minutes ago, I'm sorely disappointed. I've been having the worst luck with TFA merch, first Sideshow sent me a defective Stormtrooper Hot Toy and now this helmet has a defective grille piece. The comments about their customer service have me kind of nervous too, I have emailed them and hopefully I will get a good response. I would try to fix the piece myself but I don't want to accidentally make it worse than it is.

View attachment 574072View attachment 574071View attachment 574070

I would definitely snap back that pin in there and call it a day! No need to return this if there's no physical damage to the helmet! It looks really good from here.

 

[lztybrn]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I would definitely snap back that pin in there and call it a day! No need to return this if there's no physical damage to the helmet! It looks really good from here.

Haha yeah, I just bit the bullet last night and it popped back in with a bit of very careful pulling and pushing! I'll have to email them today to let them know I was able to solve it on my own

 

[Timmythekid]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Where are you guys seeing the brokerage fees listed? Anovos didn't disclose any on the OT TK kit pre-orders, but now I'm a little worried that whenever they actually get around to shipping there will be a little Fedex 'surprise' attached.

 

[Bigturc]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

You can't see them anywhere .. Assume between 15 to 60$ .. Or in anycase, that's the average I've seen for me. That's any of the big carriers other than USPS.

 

[gabe3666]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

im wondering if anyone has tried fixing this forehead ripple with some heat?? I've been waiting almost 3 weeks for a response after opening up a ticket and I don't think the exchange will be a smooth and pleasant process after reading their return/exchange policy online which states that I'll have to pay shipping to get it back to them and I'm assuming for them to send me another. It might not be worth the headache if it can be fixed.

I'm also wondering how many received helmets have this ripple on the forehead? About half of the pics online have it, including the picture in their latest newsletter update in November. Even though it has a lot of smaller flaws, the ripple on the forehead is the one that really bugs me, but I don't know if I'm over reacting? Here are some pics...let me know if yours has it also.



Edit: here is the one from their newsletter on 11/11

 

[gizmo]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I'd just leave it as is. You might make it worse. I don't see how you have to pay shipping it back and then back to you when it's their mistake. That's rotten. You could end up with another defect and another and so on and then after returning them all you've spent a small fortune on shipping just to get a non defective one. Are you sure that's correct. I plan on getting one of these but I might wait if that's their business practice. I'm in Australia and was going to get a U.S. friend to order for me.


Ben

 

[gizmo]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Just checked and yes you are responsible for to and from exchange for defect item. I don't know if this is standard practice or not as I've never had to replace many items over the years.

 

[mortifactor]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Just checked and yes you are responsible for to and from exchange for defect item. I don't know if this is standard practice or not as I've never had to replace many items over the years.

View attachment 575116

Usually a flaw or defect makes the retailer cover all charges, might be worth asking. Buyer pays for return shipping if they change their mind, not for if their helmet has problems IMO. Let's hope!, When I worked for an online retailer we sent gift vouchers as well as paying for return shipping if something was broken or defective! haha

edit: I don't think they can say rippled plastic is authentic to the real prop and therefore not a true defect either, unless they show a real helmet with a ripple. The assembly of the hose area they could perhaps claim more legitimately though.

 

[JetSetWilly]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

That's odd. I asked them if return shipping for a faulty helmet (from UK) would be covered and their answer was "of course"?

I also asked about the mic tip gaps and was told this was acceptable as it can be seen on production used helmets. As for the forehead ripple, they said it would be dealt with case by case after they'd seen images. I tried to get a clearer answer asking simply if the ripple should be there or not. I haven't heard back on that one.

 

[gizmo]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

If they cover on the return postage that's great as it should be. I'm really looking forward to seeing more TFA stuff. I'm still partial on the FO stormtrooper but I absolutely love the tie pilot,flametrooper,and snowtrooper.


Ben

 

[Lichtbringer]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Just got my FedEx/Customs invoice. A total of 74,88€

VAT 53,85€
C-Fee 6,75€

FedEx 12,00
VAT on FedEx 2,28€

So the FedEx fee itself is only 12€, all the others are paid to the government.

 

[R.P. McMurphy]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I hate to say it but I have a growing sense of frustration that I'm trying my best to fight.

Has anyone received a personal response, not the automatically generated ones, since December 21st? My helmet arrived that Monday morning and I opened a ticket, with attached photos, within an hour of receiving it. Unfortunately, mine has several issues (that darn bubble/fold on the brow, sizable gaps at several seams, and a gouge with accompanying scratches on the cheek/mouth area.

I was surprised that a retail operation, especially one that just had their first major release of a new product line, would take the full two weeks off for the holidays. However, my wife's an elementary school teacher and I know how much she loves having that time off so I could live with it.

It did tweak me to see how active the company was on social media during those two weeks, though. Every time I saw a post from them or response by them to a comment in a thread, I wished that was someone answering my formal inquiry instead. I'm sure the social media person wasn't in the "office" but, as I'm all too familiar through my own job, you don't have to be in the office to answer emails.

Then, on December 29th, an Anovos rep posted on this site that there were only issues with 13 helmets. Since I filled out my ticket over a week before that date, I figured I must have been among the first/few to fill one out and imagined, with such a low number, I should be hearing from them right away when they came back.

Because of their own mentioning of only 13 affected helmets, I was hopeful that I'd have a response this past Monday but figured it was their first day back and they may be caught up in meetings and just getting back into the general swing of things. After nothing that day, I thought there was a good chance that I'd hear from them on Tuesday. Tuesday passed and I was sure that I'd hear from them on Wednesday, but didn't. And with still nothing yesterday, I can’t believe that I may not hear from them this week. Fingers crossed something comes through today.

I have close to $1,500 on additional preorder items with Anovos, including a significant purchase that I made on December 27th, after I’d received this defective item, so I showed my faith in them despite the issues with my helmet. I am well on my way to being a regular customer so I'm anxious to get this resolved as quickly and easily as possible.

I'd like my helmet to look like the best of those without flaws that I've seen others post as well as like the photo on the box that it came in.

 

[LACrimeGuy]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

John Cooley with ANOVOS called and left me a voicemail a few days ago about my helmet. It appears they got overwhelmed during the holidays from customers and we're not fully staffed. He saw my pics that I sent to their Customer Service Rep and he agreed that my helmet should be returned. He was going to have the rep send me a RMA in next few days. I followed up with an email last night because I'm leaving town soon for business and wanted to get package sent ASAP. Hopefully, I will get a response today.

 

[Zachriel]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

im wondering if anyone has tried fixing this forehead ripple with some heat?? I've been waiting almost 3 weeks for a response after opening up a ticket and I don't think the exchange will be a smooth and pleasant process after reading their return/exchange policy online which states that I'll have to pay shipping to get it back to them and I'm assuming for them to send me another. It might not be worth the headache if it can be fixed.

I'm also wondering how many received helmets have this ripple on the forehead? About half of the pics online have it, including the picture in their latest newsletter update in November. Even though it has a lot of smaller flaws, the ripple on the forehead is the one that really bugs me, but I don't know if I'm over reacting? Here are some pics...let me know if yours has it also.

View attachment 575113View attachment 575114

Edit: here is the one from their newsletter on 11/11
View attachment 575115

Mine has it, but it is more subtle than the one in your pic or the newsletter. Still there though, as is the one in the chin. Neither of them bother me personally though.

Sent from my m8 using Tapatalk

 

[Vandark]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

Mine has it, but it is more subtle than the one in your pic or the newsletter. Still there though, as is the one in the chin. Neither of them bother me personally though.

Sent from my m8 using Tapatalk

more seem to have the defects than not and even some of their early production photos had it.

 

[JetSetWilly]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I sent a mail on Sat 2nd and got a reply that day. My second question asking about the ripple (whether it should be there or not) has gone unanswered so far.

I'm struggling to understand them dealing with the ripple on a case by case basis. Surely it should be a straight forward 'it should be there or shouldn't'?

I hate to say it but I have a growing sense of frustration that I'm trying my best to fight.

Has anyone received a personal response, not the automatically generated ones, since December 21st? My helmet arrived that Monday morning and I opened a ticket, with attached photos, within an hour of receiving it. Unfortunately, mine has several issues (that darn bubble/fold on the brow, sizable gaps at several seams, and a gouge with accompanying scratches on the cheek/mouth area.

I was surprised that a retail operation, especially one that just had their first major release of a new product line, would take the full two weeks off for the holidays. However, my wife's an elementary school teacher and I know how much she loves having that time off so I could live with it.

It did tweak me to see how active the company was on social media during those two weeks, though. Every time I saw a post from them or response by them to a comment in a thread, I wished that was someone answering my formal inquiry instead. I'm sure the social media person wasn't in the "office" but, as I'm all too familiar through my own job, you don't have to be in the office to answer emails.

Then, on December 29th, an Anovos rep posted on this site that there were only issues with 13 helmets. Since I filled out my ticket over a week before that date, I figured I must have been among the first/few to fill one out and imagined, with such a low number, I should be hearing from them right away when they came back.

Because of their own mentioning of only 13 affected helmets, I was hopeful that I'd have a response this past Monday but figured it was their first day back and they may be caught up in meetings and just getting back into the general swing of things. After nothing that day, I thought there was a good chance that I'd hear from them on Tuesday. Tuesday passed and I was sure that I'd hear from them on Wednesday, but didn't. And with still nothing yesterday, I can’t believe that I may not hear from them this week. Fingers crossed something comes through today.

I have close to $1,500 on additional preorder items with Anovos, including a significant purchase that I made on December 27th, after I’d received this defective item, so I showed my faith in them despite the issues with my helmet. I am well on my way to being a regular customer so I'm anxious to get this resolved as quickly and easily as possible.

I'd like my helmet to look like the best of those without flaws that I've seen others post as well as like the photo on the box that it came in.

 

[R.P. McMurphy]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

I have heard back from Anovos and I am very satisfied with their response!

 

[AshGL1914]

Re: OOOOO Anovos announces another Pre-Order ---- The First Order Stormtrooper Helmet

LaCrimeguy, Your RMA was sent this morning.
R.P., Your's will be generated in the next few days (thanks for the picture).

As for Returns and exchanges:
We will always take responsibility for manufacturing defects and will pay for shipping and handling costs incurred. If you refer (fully) to our terms and conditions page http://www.anovos.com/pages/terms-and-conditions you would see that condition number 4 (outlined in purple in the image) refers to returns and exchanges NOT related to manufacturing defects. Our policy for items that have manufacturing problems or defects is outlined in red.



Take care,
John