New FAQ posted by TOMY:
Hey Insiders,
Only one week to go until our campaign is live! Check out this new close up of the SURAK Shuttlecraft with Warp Sled.
Update: the campaign will now run from August 1st through September 15th
We’ll be sharing more details about how to back the campaign next week, but first, it’s time for another round of FAQs!
REPLICA FAQs:
CAN THE SHIP BE REMOVED FROM THE BASE?
Yes, it can be removed from the base.
WILL THE POSITION OF THE SHIP ON THE STAND BE ADJUSTABLE?
No, the ship position will NOT be adjustable (However, the ship will be level in the final production model).
DO THE LIGHT FEATURES STILL WORK IF YOU REMOVE THE SHIP FROM THE BASE?
No, the ship needs to be connected to the base in order to use the light features.
WILL THE SAUCER SECTION BE LIT ALL THE WAY AROUND INSTEAD OF JUST ON THE STARBOARD SIDE AS IT WAS ON THE TOS MODEL?
Yes, it will be lit all the way around.
WILL THERE BE SPOTLIGHTS ON THE SHIP’S INSIGNIA?
Yes, the spotlights on the base are meant to illuminate the ship’s markings (insignia, call sign, etc.).
IS THE DEFLECTOR DISH BLUE OR ORANGE/YELLOW?
The deflector will switch between blue for Warp and orange for Impulse power, depending on which mode the consumer selects.
CAN THE INTERIOR OF THE REPLICA BE ACCESSED FOR MODIFICATIONS? CAN THE REPLICA BE DISASSEMBLED?
The interior cannot be accessed by the consumer for modding. The replica is not meant to be disassembled, but once the collectors get their replica, they can do whatever they want to it. However, any modification will void the warranty.
WHY IS THE POWER CORD NOT INCLUDED?
We decided not to include a power cord since we know collectors' needs vary greatly when setting up their displays. USB-C power cords are readily available in a variety of lengths and colors, so users can choose the best cord for their needs.
CAMPAIGN FAQs:
WILL THIS REPLICA BE AVAILABLE TO PURCHASE AFTER THE CAMPAIGN ENDS?
No, we are only accepting orders during our campaign for this limited-edition replica, which runs from August 1st – September 15th.
IS THERE A LIMIT TO THE NUMBER OF REPLICAS A BACKER CAN ORDER?
There is a maximum of 3 replicas per order, but backers will be able to place multiple orders if they would like more than 3.
WHAT FORMS OF PAYMENT CAN I USE?
Our payment processor, Stripe, accepts any major credit /debit card. Payments cannot be split among multiple cards.
WHEN WILL I BE CHARGED?
This is an all or nothing campaign, meaning backers are only charged if we reach our funding goal. Assuming we meet our goal, your payment method will be charged the total amount (including shipping) when our campaign ends on 09/15/2024.
DO YOU ACCEPT PAYPAL OR OFFER PAYMENT PLAN OPTIONS?
No, we are unable to offer payment plans or PayPal integration for this campaign. Backers will be charged the full amount at the end of the campaign.
HOW SECURE IS IT TO PLEDGE ON YOUR SITE?
Our payment processor, Stripe, meets and exceeds the most stringent industry standards for security. You can learn more about the technical details of Stripe's secure infrastructure here:
Security at Stripe.
WHAT CURRENCY WILL MY PLEDGE BE COLLECTED IN?
USD
WHEN WILL YOU BE SHIPPING TO BACKERS?
We expect to ship orders on October 31, 2025.
WHICH COUNTRIES WILL YOU SHIP TO?
Due to our licensing agreement, we are only able to offer shipping to backers in the US and Canada. However, backers in other countries can use a parcel forwarder.
HOW MUCH WILL SHIPPING COST?
There is a flat fee of $50 per replica.
WHEN WILL I PAY FOR SHIPPING?
Shipping will be charged at the same time as your pre-order payment, when our campaign ends on 09/15/2024.
WHEN DO I PROVIDE SHIPPING DETAILS?
You will provide your shipping details during checkout when you back the campaign. You will need to provide an address during checkout, but you can update your address under Profile Settings when logged into your TOMY+ Crowdfunding account.
PLEASE NOTE: We are unable to ship to PO Boxes
