Great news early this morning! Did anyone else get their order form for making payments?
Dear Trent:
Your ANH Darth Vader Helmet(s) - Legend Edition (Order No.: XXXXXX) will be shipping shortly. Please find attached our Credit Card Authorization/Lay-away Agreement for you to complete and return to us at your earliest convenience. We are sending the agreement to you now to give you ample time to get it back to us. Note that your card will not be charged until the helmets are in stock and ready to ship.
A couple quick things to note:
1. You MUST return this form to us in order for us to process your order.
2. Pre-Orders are NOT transferable.
3. Shipping will be by FedEx ONLY. As some of you know, we tried the US Postal service Priority Mail for the Luke helmets and the Luke Reveal, but we got too many complaints from our customers about many issues. The main issues were: it took too long to be delivered (in some cases more than a month!) or NEVER delivered, packages arrived damaged (probably because in many countries, the package is passed on to a third party service) and the biggest issue that customers had was there was no real time tracking, so you never knew where your box was. Then from our standpoint, when the product is lost, it is almost impossible to collect on the insurance that we purchased. This causes significant problems for us since we make limited edition product and most of items are sold out, so we do not have any “extras.” Also, the cost of items are very expensive when they lose the package. So, we apologize in advance for the shipping costs, but we have to use a reliable shipping service, and unfortunately, we have no control over the cost FedEx charges.
4. Return the first page ONLY to us. You can scan and e-mail it back to us at
customerservice@eFXCollectibles.com, FAX it back to us at (310) 573-9885 or mail it back to us at: eFX Inc., P.O. Box 49818, Los Angeles, CA 90049-0818 USA.
We appreciate your patience in this project and we are confident that this replica will become the centerpiece of your Star Wars collection!
Please feel free to contact us at
customerservice@eFXCollectibles.com if you have any question or if we can be of any assistance.
Thanks!
Bryan