Based on 4Q sales, and assuming a average item price of $50 ( wholesale) and assuming orders are spread across all 4 North American facilities equally, this warehouse at full capacity should be able to pick and ship over 10,000 items a day. Maybe they aren't yet running a full staff, or they are busy dealing with contractual obligations and/or are already seeing and dealing with Christmas orders, and we are taking a back seat. Otherwise it simply doesn't make sense that they can't provide a revised date ( or explain the Australia orders). The order being "loaded" may simply indicate that the pick order is in.. or it might mean they are literally starting to load a truck. But another person indicated UPS would be the shipper, so they will notify you as soon as the label is created if you have a standing account with them.
It is also possible they aren't shipping them in order by order number , but I would expect we would see either new videos being posted from someone in NA or a posting here with in a day or two of units actually leaving the warehouse. Its a very low cost thing to do , and a good business practice, to simply send out an email explaining that the shipdate was missed, and we are sure we can beign shipping by Oct 31st or whatever. Or at least inform helpdesk staff f the expected date. They don't even need to give a reason ( though it would be nice) Its the total lack of communication on a new date that really makes me wonder what is really happening.