ANOVOS issues (ANOVOS ONLY discussion)

Charlie is at it again. Got this email yesterday...

Charlie (ANOVOS Productions LLC)

Jul 28, 2020, 3:56 PM PDT

Hello Sean,

I am excited to share that at long last we are approaching completion and delivery of the STAR WARS™: THE FORCE AWAKENS: Kylo Ren Standard Line Costume Ensemble and STAR WARS™: THE FORCE AWAKENS: Kylo Ren Premier Costume Ensemble! This is expected to ship in early Q4 2020.

You have previously expressed interest by signing up to be notified on the ANOVOS website when an opportunity to purchase would arrive, and that time is now! We have limited availability and sizes for both of these ensembles. This is your exclusive chance to purchase before this item becomes available on the ANOVOS website.

We have both the Standard and Premier version available without the helmet for purchase:

Standard: $2875
Premier: $3500

If you do not own one of our Kylo Ren Helmets, we can arrange to reserve a slot for your helmet where you would get the first chance to purchase one when these come in stock. This reservation comes in the form of a $100 giftcard and we are only offering this promotion to those that purchase an ensemble today.

This will be the only opportunity for you to purchase this iconic replica, as we are not going to do another run. Please respond quickly if you are interested. We only have select sizes available as they are going fast! If you have any questions please feel free to ask as I am more than happy to assist you!


Charlie
ANOVOS
 
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If I had to guess there would be non-disclosure agreements as part of a settlement so you probably will only hear the boilerplate information the parties are allowed to respond with.

So the named plaintiffs - I think there were five of them in there or so - have settled. That means that they themselves are good? I hope so. And yeah, this NDA stuff is awful. I do not believe in protecting trash.

Charlie is at it again. Got this email yesterday...

Charlie (ANOVOS Productions LLC)

Jul 28, 2020, 3:56 PM PDT

Hello Sean,

I am excited to share that at long last we are approaching completion and delivery of the STAR WARS™: THE FORCE AWAKENS: Kylo Ren Standard Line Costume Ensemble and STAR WARS™: THE FORCE AWAKENS: Kylo Ren Premier Costume Ensemble! This is expected to ship in early Q4 2020.

You have previously expressed interest by signing up to be notified on the ANOVOS website when an opportunity to purchase would arrive, and that time is now! We have limited availability and sizes for both of these ensembles. This is your exclusive chance to purchase before this item becomes available on the ANOVOS website.

We have both the Standard and Premier version available without the helmet for purchase:

Standard: $2875
Premier: $3500

If you do not own one of our Kylo Ren Helmets, we can arrange to reserve a slot for your helmet where you would get the first chance to purchase one when these come in stock. This reservation comes in the form of a $100 giftcard and we are only offering this promotion to those that purchase an ensemble today.

This will be the only opportunity for you to purchase this iconic replica, as we are not going to do another run. Please respond quickly if you are interested. We only have select sizes available as they are going fast! If you have any questions please feel free to ask as I am more than happy to assist you!


Charlie
ANOVOS



Did you see it? Amazing. Though this Kylo set is officially slated on the site to ship Q3, Charlie here casually mentions the fact that you will miss another Halloween: 5 Halloweens now.

And yes, Covid is their fault because this should have been delivered AT LEAST a year prior to outbreak. I give ZERO F's on that issue.
 
I really wish some of the websites and publications that were tripping over themselves to write glowing pre-reviews of Anovos before a single item shipped would do a follow-up and shed some light on all this. I don’t think it’ll happen because it’s not a sexy story and there aren’t pretty pictures and affiliate links to post, but it would be nice.

And as bad as I feel about my own situation, I feel worse for those who aren’t aware of the little communities like the RPF where people can discuss these issues, and know that they aren’t alone in dealing with all this.

I mean, imagine if your only contact with other customers was thru the official Anovos Facebook page, where comments continue to be deleted in order to scrub away any negative posts. Between that and the typical non-responses from the company themselves, it’d have to feel pretty hopeless.
 
I really wish some of the websites and publications that were tripping over themselves to write glowing pre-reviews of Anovos before a single item shipped would do a follow-up and shed some light on all this. I don’t think it’ll happen because it’s not a sexy story and there aren’t pretty pictures and affiliate links to post, but it would be nice.

And as bad as I feel about my own situation, I feel worse for those who aren’t aware of the little communities like the RPF where people can discuss these issues, and know that they aren’t alone in dealing with all this.

I mean, imagine if your only contact with other customers was thru the official Anovos Facebook page, where comments continue to be deleted in order to scrub away any negative posts. Between that and the typical non-responses from the company themselves, it’d have to feel pretty hopeless.

Oh the dude who wrote the "glowing" Kylo puff piece review years and years ago I sent a physical letter to, an email to, and a couple messages on Instagram. In each case I alerted him to the situation and asked that he write a retraction. But he is either a coward or scared to lose his LFL job or following orders.

Or worst of all, following some b.s. legal directive to "oooh, protect fragile F."

Hear that, dude?!

Matter of fact, here is his contact info. on that very article.

Dan Brooks is Lucasfilm’s senior content writer, and spends his days writing stuff for and around StarWars.com. He loves Star Wars, ELO, and the New York Rangers, Jets, and Yankees. Follow him on Twitter @dan_brooks where he rants about all these things.

And here is a link to the article: 5 Reasons ANOVOS' Kylo Ren Ensemble Is Authentic and Amazing | StarWars.com
 
This survey seems like as good a chance as any, on a website that has written a number of positive articles about the company over the years:


I wrote one too, asking them to compose retractions and saying that Anovos transgressions are constant and defining. There were some other words in there too.
 
Has anyone heard anything about the Boba Fett blaster kit? This was my first time buying from them and had no idea this company was such a mess. Last I heard it was moved to Q4 but now when you go to the site it just says interest list with no information about availability. Man!
 
Has anyone heard anything about the Boba Fett blaster kit? This was my first time buying from them and had no idea this company was such a mess. Last I heard it was moved to Q4 but now when you go to the site it just says interest list with no information about availability. Man!
Your guess is as good as ours.
I'll bet you won't see that thing for at least another year.
Until then, have a seat and a drink, and lament with the rest of us at the Church of RPF.
 
Hi all,

I just wanted to update you in regards to the Mando helmet situation.

So in June I filed a charge back via AMEX for delivery of a faulty product. Had not heard anything from Anovos and in July AMEX had said the case was closed.

Today I get a notification that Anovos replied. They basically told AMEX that I had no right to claim a charge back because of their "all sales are final policy" and that I agreed to their terms and conditions by purchasing the item.

I just got off the phone with AMEX (who are still fully supportive by the way) and stated that:
1. The terms and conditions were as lready broken by the vendor when the "in stock" product was not delivered within the agreed upon 5-10 business days. Rather it arrived 3 months after purchase.
2. The item is faulty and not as advertised.
3. I either want an immediate replacement sent to me before I return my current item, and upon receipt and inspection I'll return the defective helmet provided that the new helmet is not defective and Anovos assumes all shipping costs.
4. Or Anovos pays for the repair/repainting of my item by a party of my choosing (at a very fair estimate of $250).

I made AMEX aware that under no circumstance am I sending anything to Anovos until I have a new item, nor would I consider having them do the repairs themselves. This is due to the fact that they have a proven history of not delivering products to their customers or at the very least keeping them waiting for sometimes years.

Will keep you posted! Also, I'm 100% sure they are reading these forums. So:
Hi Charlie! This is not going to work out for you.
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Update 2:
Below is what I wrote to further explain my case:

Dear AMEX Dispute Center,

I wanted to write you in regards to the recent notification I received in which Anovos has disputed my
charge back.

My charge back still holds up for the following reasons, because not only were the terms and conditions
of the sale not met by the vendor. They also delivered a faulty product.

When I placed my order with Anovos in March, per the agreed upon terms and conditions of the sale,
I was promised the following:

A screen accurate, high quality replica of the Mandalorian helmet. Finished with a high quality paint job
that was accurate to was seen on the show, with minor variations in paint. This item was to be delivered
in 5‐10 business days after the order was placed.

What I did in fact receive was the following:
The 5‐10 business day delivery was not met. This was an in‐stock item when I purchased it. The item
arrived 3 months after the date of purchase. The helmet does not accurately reflect what is seen on
screen, with a defective paint job. Finger prints and paint artifacts are present on the helmet, and the
entire helmet is covered in an almost enamel like clear coat. Making it impossible to remove the finger
prints in question.

In addition to what is mentioned above, the vendor (Anovos), I have come to find out, has at least 40
customers who they have not delivered their orders to. Some of these customers have waited in excess
of 4 years for their products or even a refund. So I am absolutely, under no circumstances, sending
anything back to Anovos for repair.

Below are the only two scenarios I would agree to.
1. Replacement ‐ If Anovos wants to replace my helmet, they can send me a new helmet which does not
contain the above flaws. This replacement item is to be sent to me within two weeks of this notice (as
per the original time frame of the order). Once I receive the replacement item, and I have inspected it
for flaws (provided there aren’t any), I’ll happily return the current defective helmet to them. I am also
not paying for any shipping, Anovos can pay for my shipping label directly (I am not going to wait on a
refund for any shipping expenses). But I will absolutely not be sending them my current helmet unless I
receive a replacement helmet first, given the vendor’s track record of non‐delivery.

2. Repair ‐ If that is not an option and repairing my item is the only other alternative, for the same
reasons as stated above, I will under no circumstances send anything back to Anovos but will have the
item be repaired/repainted by a professional whom I can trust. This repair cost is $250, and I had
already uploaded the document with this estimate to the AMEX dispute center in June.

In short, Anovos are the ones who did not live up to their own terms, conditions and product
description. The above two solutions are the only two possible ways in which I would be willing to find a
resolution.

Sincerely,
Ralph S
 
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