Hi all,
I just wanted to update you in regards to the Mando helmet situation.
So in June I filed a charge back via AMEX for delivery of a faulty product. Had not heard anything from Anovos and in July AMEX had said the case was closed.
Today I get a notification that Anovos replied. They basically told AMEX that I had no right to claim a charge back because of their "all sales are final policy" and that I agreed to their terms and conditions by purchasing the item.
I just got off the phone with AMEX (who are still fully supportive by the way) and stated that:
1. The terms and conditions were as lready broken by the vendor when the "in stock" product was not delivered within the agreed upon 5-10 business days. Rather it arrived 3 months after purchase.
2. The item is faulty and not as advertised.
3. I either want an immediate replacement sent to me before I return my current item, and upon receipt and inspection I'll return the defective helmet provided that the new helmet is not defective and Anovos assumes all shipping costs.
4. Or Anovos pays for the repair/repainting of my item by a party of my choosing (at a very fair estimate of $250).
I made AMEX aware that under no circumstance am I sending anything to Anovos until I have a new item, nor would I consider having them do the repairs themselves. This is due to the fact that they have a proven history of not delivering products to their customers or at the very least keeping them waiting for sometimes years.
Will keep you posted! Also, I'm 100% sure they are reading these forums. So:
Hi Charlie! This is not going to work out for you.
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Update 2:
Below is what I wrote to further explain my case:
Dear AMEX Dispute Center,
I wanted to write you in regards to the recent notification I received in which Anovos has disputed my
charge back.
My charge back still holds up for the following reasons, because not only were the terms and conditions
of the sale not met by the vendor. They also delivered a faulty product.
When I placed my order with Anovos in March, per the agreed upon terms and conditions of the sale,
I was promised the following:
A screen accurate, high quality replica of the Mandalorian helmet. Finished with a high quality paint job
that was accurate to was seen on the show, with minor variations in paint. This item was to be delivered
in 5‐10 business days after the order was placed.
What I did in fact receive was the following:
The 5‐10 business day delivery was not met. This was an in‐stock item when I purchased it. The item
arrived 3 months after the date of purchase. The helmet does not accurately reflect what is seen on
screen, with a defective paint job. Finger prints and paint artifacts are present on the helmet, and the
entire helmet is covered in an almost enamel like clear coat. Making it impossible to remove the finger
prints in question.
In addition to what is mentioned above, the vendor (Anovos), I have come to find out, has at least 40
customers who they have not delivered their orders to. Some of these customers have waited in excess
of 4 years for their products or even a refund. So I am absolutely, under no circumstances, sending
anything back to Anovos for repair.
Below are the only two scenarios I would agree to.
1. Replacement ‐ If Anovos wants to replace my helmet, they can send me a new helmet which does not
contain the above flaws. This replacement item is to be sent to me within two weeks of this notice (as
per the original time frame of the order). Once I receive the replacement item, and I have inspected it
for flaws (provided there aren’t any), I’ll happily return the current defective helmet to them. I am also
not paying for any shipping, Anovos can pay for my shipping label directly (I am not going to wait on a
refund for any shipping expenses). But I will absolutely not be sending them my current helmet unless I
receive a replacement helmet first, given the vendor’s track record of non‐delivery.
2. Repair ‐ If that is not an option and repairing my item is the only other alternative, for the same
reasons as stated above, I will under no circumstances send anything back to Anovos but will have the
item be repaired/repainted by a professional whom I can trust. This repair cost is $250, and I had
already uploaded the document with this estimate to the AMEX dispute center in June.
In short, Anovos are the ones who did not live up to their own terms, conditions and product
description. The above two solutions are the only two possible ways in which I would be willing to find a
resolution.
Sincerely,
Ralph S