ANOVOS issues (ANOVOS ONLY discussion)

I made AMEX aware that under no circumstance am I sending anything to Anovos until I have a new item, nor would I consider having them do the repairs themselves. This is due to the fact that they have a proven history of not delivering products to their customers or at the very least keeping them waiting for sometimes years.
Bravo!! (y)
 
I also just reached out to Charlie and ANOVOS offering them to solve things civilly. With the previously stated outcomes being the only things I'd be willing to settle for.

So either they accept the $250 cost of repair or they send me a new helmet without the flaws and I'll return the faulty one upon receipt of the new helmet.

I am aware I don't even have to reach out to ANOVOS, and this honestly is just an effort on my part to extend a hand to see if things can be resolved privately.

Let's see what Charlie and co. say. I do know AMEX has my back. Especially when I brought to attention the already existing litigation and the negatively impacted/affected customer-base.

Will continue to keep you posted!
 
Mighty kind of you but I would not hold my breath, they are how they treat their customers, and that is horrible


I also just reached out to Charlie and ANOVOS offering them to solve things civilly. With the previously stated outcomes being the only things I'd be willing to settle for.

So either they accept the $250 cost of repair or they send me a new helmet without the flaws and I'll return the faulty one upon receipt of the new helmet.

I am aware I don't even have to reach out to ANOVOS, and this honestly is just an effort on my part to extend a hand to see if things can be resolved privately.

Let's see what Charlie and co. say. I do know AMEX has my back. Especially when I brought to attention the already existing litigation and the negatively impacted/affected customer-base.

Will continue to keep you posted!
 
I also just reached out to Charlie and ANOVOS offering them to solve things civilly. With the previously stated outcomes being the only things I'd be willing to settle for.

So either they accept the $250 cost of repair or they send me a new helmet without the flaws and I'll return the faulty one upon receipt of the new helmet.

I am aware I don't even have to reach out to ANOVOS, and this honestly is just an effort on my part to extend a hand to see if things can be resolved privately.

Let's see what Charlie and co. say. I do know AMEX has my back. Especially when I brought to attention the already existing litigation and the negatively impacted/affected customer-base.

Will continue to keep you posted!

They may respond positively, you never know. But, if they do, it'll be 4 months from now.
 
I have had an Anovos Snowtrooper helmet on pre-order through Toy Wars since 2017. Unfortunately, Toy Wars has gone dark in answering my emails for updates. They used to answer right away with previous issues. What a mess.
 
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Saying that this helmet won’t be an “in-stock item” seems like rubbing it in for me specifically, at this point... :lol:

I’m a bit curious as to how “fine-tuning the build process” will make the product more expensive, and not less.
 
At this point anyone that sends them ANY money is out of their minds. But they know there will always be someone who doesn't know their history or thinks that this time things will work out so why not give them another chance for the 1000th time.
Yeah. A lot of customers (or potential new customers) aren't aware of anything going on. Few even know about sites like RPF, which is a tiny spec in the big scheme of things. And Disney and Star Wars are safe, wholesome brands, so there's nothing for them to worry about.

At the very least, there's no more upfront paying in full for merchandise. Right?
 
Yeah. A lot of customers (or potential new customers) aren't aware of anything going on. Few even know about sites like RPF, which is a tiny spec in the big scheme of things. And Disney and Star Wars are safe, wholesome brands, so there's nothing for them to worry about.

At the very least, there's no more upfront paying in full for merchandise. Right?

Oh dude - you said it here. THE reason I got back into this hobby after being out of it for years - THE reason - is that I finally saw a licensed company, Disney, producing at the level of great fan work. I stood there looking at the prototype of this costume and literally felt a sense of relief that I would not have to deal with the delays after delays and lost money I have encountered too many times in the fan world (many manufacturers herein excluded of course).

I felt that "Disney" meant "professional" and "timely."
 
Yeah. A lot of customers (or potential new customers) aren't aware of anything going on. Few even know about sites like RPF, which is a tiny spec in the big scheme of things. And Disney and Star Wars are safe, wholesome brands, so there's nothing for them to worry about.

At the very least, there's no more upfront paying in full for merchandise. Right?

Exactly. I will never again pay upfront for something even if I miss out on something because of it. I loved that you didn't have to pay for something with the old MR until it was ready to ship so that no matter how long it took you were not out any money. It also gave you a chance to save up for it knowing within a few months, most of the time, of when it was going to be ready. It's just too bad that almost no one seems to work that way anymore.
 
Has anyone here received the Royal Guard helmet? Someone on Facebook who ordered through a third party retailer received it. There's one in hand on ebay as well.
 
The ONLY company I will trust to put money out towards a preorder is Sideshow. They have NEVER stiffed me, and, if there were any delays, they are incredible with communication.

They are distributing for Hot Toys, which has notoriously long production times (worth it) as well as producing their own licensed products, so I was shocked to see this lack of behavior in other companies. I never expected this.

I think we just needed some honestly from the start. Everyone runs into delays. Be it materials, manpower, a global pandemic... it’s just the cost of doing business. But when people are waiting YEARS for items (I still have two Trek premier line tunics, the Discovery phaser and a Han ensemble from ANH waiting to “be shipped”), you need to be open and honest. Their “blog” was a start, but it’s not updated and feels like it’s pandering now.

Hell, I’ve been ripped off here on the RPF with absolutely no recourse. Money in the ether. Runs canceled, people disappearing, no more communication, and three year delays on projects because of whatever reason. But they aren’t companies. So that money was gone forever. At least with ANOVOS, there’s credit card coverage, PayPal refunds and the knowledge I’m not alone. Now, that does NOT excuse the practices of what they’re doing. There are just options. Credit companies will allow you to file fraud charges if you have the right company. I’ve done it. A year after a transaction. But some don’t.

I honestly believe the Disney park deal with them was the absolute priority for their production lines, and our preorders went into not only funding those endeavors, but filling their orders as well. Which isn’t right. But at least be upfront and say, due to the pressures of our license holder, we needed to get this all done first and you’re orders will not be forgotten, just delayed and here is the information and something to help ease the pain.

And if they can make things in the US, then take the Chinese contingent out of it. That’s just more pain and suffering. I’d pay a bit more for US made as well as reliability.

I just can’t believe Disney hasn’t stepped in and made this right. Or CBS? Or Sony with Ghostbusters. We have been forgotten.
 
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