Thank you freakster. I'm sure others can attest to my items and service. Jeremy has received his money back he would have received his items otherwise. I in no way am a scam artist or am out to screw anyone. He also in no way commissioned me off this site for these items.
He speaks! I in no way commissioned you off this site? You sought me out after I posted inquiring about someone to commission a WS costume. I believe the post was on the Facebook RPF page. So yes, by extension, you were commissioned via your association with the RPF. What does that even matter though? You were hired for a job. You promised delivery. You were paid. You didn't deliver. You stopped communicating with me.
15/06/2014 14:46
Jeremy Miller
Hi Shane - Thanks for replying to my thread. I'm definitely on board with your approach. For this cosplay, I want to go as screen accurate as possible short of hiring the original costume designer. Heh. If you're going to make a cosplay, why not do it right the first time? Do you think this could be ready by Dragon*Con? I'm talking to people as far as Brazli and might outsource some of the pieces and parts so that one person isn't saddled with the complete commission.
Secondly, I know at least one other individual who had the exact same experience.
- They commissioned you to make costume pieces.
- You promised rapid turnaround.
- You missed the deadline.
- They didn't get their commission.
This is the expectation you set.
22/06/2014 22:27
Jeremy Miller
Nice. I take that as a good sign.
So once the patterns are ready and bench tested, is fabrication/turn around fairly fast?
·
22/06/2014 22:30
Shane Brennen
The arm literally a day. The belts metal pieces are nothing. The back shoulder belt will take a day. The knee pads a day. You get the idea. I do work fast once I'm happy with the patterns. My ironman the chest was a day the back two days because I ran out of steel. Etc.
That conversation began back in June. You proceeded to keep me "updated" on the build-out of my commission due at the end of August, which you said wouldn't be a problem because that was your deadline for your own costume. What was supposed to take "a few days" turned into months. You missed the deadline for Dragon*Con. I gave you a pass on that. I gave a second deadline for GMX in Nashville which you again said you'd be able to make without a problem. You
stopped communicating in the lead up to GMX (and again promising for the hundredth time it would be ready). By this point, I was pretty tired of getting jerked around:
21/10/2014 07:40
Jeremy Miller
So nothing is ready is what you are saying and I won't have what I need for my convention.
·
21/10/2014 10:07
Jeremy Miller
What did you ship?
·
21/10/2014 10:07
Shane Brennen
No in fact
the main belt is finished the back pack is almost finished the thigh holsters are finished. Knee pads need completion and arm. But I'm working back to back 12 hour shifts at work over the next two days. I had three other orders go out yesterday. I can ship to your hotel if need be or I can pay extra for express shipping.
Here is the quality "service" that I received after the above saying you were shipping to my hotel (which never happened). If you go through the chat history, you advised that you had started these pieces back in June. You were working on them along with your own costume. You even sent update photos. Yet, by October, the back pack suddenly wasn't finished, and the knee pads weren't finished. There were numerous times in the lead up where I asked for an update, and you would say, "It will definitely be finished by Tuesday. By next week. In five days." One would think this meant you were doing the work. But by the deadline, it suddenly wasn't finished. You stopped answering my messages yet you remained active on the RPF (and you ignored my messages through the RPF site).
21/10/2014 11:48
Jeremy Miller
Ship to:
Franklin Marriott Cool Springs c/o Jeremy Miller 700 Cool Springs Blvd Franklin, TN 37067
Please advise date shipped and be sure to include tracking information/insurance.
· 22 October
·
22/10/2014 16:13
Jeremy Miller
Is the order on its way? I found a replacement arm in L.A. which shipped this morning. My replica knives shipped yesterday. My jacket, pants, and boots are being drive down Friday. Last pieces needed are coming from you.
Can you provide tracking number?
· 23 October
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23/10/2014 10:25
Jeremy Miller
So my convention is tomorrow. I'd like to know when the pieces to my costume are arriving.
· 23 October
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23/10/2014 22:52
Jeremy Miller
Leaving for GMX tomorrow. Need to know if you shipped the pieces I've paid for. Are you there?
· 24 October
24/10/2014 11:19
Jeremy Miller
I'm leaving today for con. Do I need to cancel my photo sessions anticipating Winter Soldier? Do I need to harass the hotel about receiving my shipment? Did you ship it? How many more emails do I have to send before I get a response? Is my commission even finished?
· 25 October
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25/10/2014 10:32
Jeremy Miller
I know you are active online. Stop avoiding my messages. Where is my commission?
· 27 October
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27/10/2014 00:33
Jeremy Miller
I've opened a claim in Paypal for failure to deliver purchased goods. You're not helping yourself by avoiding these messages. What you are doing constitutes fraud.
· Wednesday
How did I get my money back? I had to file a fraudulent claim on you with Paypal. I got my money back because you never even responded to that and Paypal sided with me! You had EVERY chance to make good on this, and all you did was drag it out. YOU stopped answering my emails when my second deadline loomed. YOU did NOT send the commission to my hotel as you had promised you were doing. You just ignored me. And continued to do so. And now only after I have called you out are you even speaking up. Not a single damn email. No apologies. Just a cowardly "unfriending" on facebook rather than owning up to your mistakes and being in the wrong. I did my part. You didn't give me a single indication I would ever receive what I paid for and because you continued to ignore me, I had no choice but to file a claim lest I never see a commission or get my money back. So be honest about what others can expect from you. You might get what you paid for if you're lucky. You might not, like myself and at least one other user on the RPF. Hopefully that person will be willing to chime in as well and share their experience. Paypal found in my favor because you were in the wrong. The point being is that when you promise a commission turnaround "in a matter of days" and still can't deliver a product over four months later, you shouldn't be offering commissions or you need to be honest about your turnaround.
Here's a link to the "quality service" I got from Shane for those who care to see...months of being strung along and nothing to show for it.
https://drive.google.com/file/d/0B69C3D_ESxEoWDFKWWhCTTE3cEE/view?usp=sharing
So Shane, what are your excuses for not sending my commission (which you clearly stated above was finished except for the knee pads and arm which I cancelled because it was clear it wasn't going to happen)? Why did you not ship the finished pieces at all?
Why did you not contact me to let me know these items wouldn't be shipping to GMX?
Why did you never follow up after you missed the second major deadline?
Why did you ignore email after email while remaining active online?
Why did you not respond to the Paypal complaint I had to file?
Why did you promise that you could do this in a few days and you never came through?
Here's your chance publicly to state YOUR side, and if you need a reminder of the conversation history, you are welcome to reference the above link. You might say you aren't a scam artist or you're in no way out to screw anyone, but you certainly screwed me over.