Originally posted by JP05+Dec 22 2005, 04:13 AM--><div class='quotetop'>QUOTE(JP05 @ Dec 22 2005, 04:13 AM)</div>
@Dec 21 2005, 08:36 PM
I'm guessing that nothing short of having it show up at your doorstep would have been enough... You're not wrong for thinking that way, I'm just observing that in the light of a glimpse of what is positive news your post was still negative. I agree that things all the way down the line "should have been better". The fact is they are not. It is an encouraging sign that a positive message about product shipping out of SMT and a definite plan to clear the backlog has been made - disseminated - and apparently implemented. That's all good news for us waiting for SMT products...including the shuttle. Am I happy that its going to show up almost a year late - No. But I am encouraged that SMT is getting its Sh.t together and attempting to move forward.
As to when the molds were supposed to be ready etc... I don't have a photographic memory or anything but I seem to remember that too - but the issues with his family etc started to take place before that, and I'm betting he fell behind a good deal before June... He just didn't update the customers which is unfortunate, but understandable considering he just had his priorities readjusted for him with the emminent death of his Father. Am I making excuses for him ... Yes I am. But just so you know where I am coming from - Last Christmas my Father was diagnosed with Leukemia (literally the day after Christmas), and after 5 months of he11 he finally gave in and passed. I really get the concept of having your priorities readjusted and having other areas of your life suffer from lack of attention because of it. I give him credit for not throwing in the towel - it would have been easy to do I'm sure. Instead he is attempting to make it as right as he can by at least coming through on his outstanding orders (still to be proven I know). I could be wrong but it might be difficult to grasp just how much that stuff changes your life... I thought I got it until it happened to me and now I know that I really had no clue.
Take heart that shippments are leaving SMT and things look like they are on the way to being back on track. If after reading this you're still of the opinion that "other people's real life issues are not your problem I want my d@mn model" - you're entitled to your opinion but I think you're missing the bigger picture.
Peace,
Jedi Dade
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Dade,
Look...........I read your post. You have a lot of nerve making assumptions about my feelings and my character. I really don't need to hear about family losses. I know about it all too well. I lost my brother (14 months younger than me) very suddenly 13 days after Christmas. It destroyed my family. My twins were 4 months old. I was in the middle of finishing 2 classes for my master and plus my full time job. Everything fell to me to be taken care of. The funeral, the investigations, etc. My parents were in no shape to deal with it. I made all the arrangements, signed all the checks, dealt with all the detectives and insurance agents. My pain and grief had to be put aside because I was asked to step up. And it got done. All of it. Not a day goes by when I don't sit there and think of my brother. So I know about tragedy. I know how it readjusts your life. I live everyday with the knowledge that my children will never know their uncle. Yes you and Colin had loved ones taken away from you. But at least you had time to prepare yourself. All I got was a phone call saying he was gone. No warning. No nothing. Just he was gone. I don't need to be preached to about loss. So save it for someone else. Colin lost his dad, for which I cannot imagine the pain he went through. That was never the issue here.
My complaint is Colin took my money for a product that was going to be shipping in June. And months later NONE of my emails had been replied too. One simple email, posting anything is all it would have taken. Some say he was too upset to do so. But he is running a business. He has a responsibility to his customers. I had to pester SMT for any information. I had to send 5 or 6 emails to get a respone that said I would get an update this weekend. Then send several more emails a week or so later to get another update. Communication would have saved the day here. Even now I have to send 2 or 3 emails to get one response.
Do I want my model? Hell yes.
Am I willing to wait for my model. Hell yes.
Do I think I am entitled to simple communications? Hell yes.
Do I need someone analyzing my frustrations and making assumptions about my character? Hell no.
I don't understand where people get off doing the last question there. I guess I never will.
Communication is the key here. That's all I ever asked for. (well that and my model eventually).
Steve
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