MR announcement on SPEC OPS helmet

[Locke5]

And complaining is not going to change the situation. As sated by Amy, they are as unhappy and frustrated with the situation as we all are. But they are actually offering a solution. Is it the solution you want? Maybe not. Tough luck though.

They made it clear; you DIDN'T ge what you paid for. So the are offering you your money back. What do you want, to keep the helmet AND your money? That could put them out of business. I don't think a company deserves that kind of downfall all from one mistake, which they have recognized and sincerely apologized for.

Some of you are un-happy. We know. They know. But you've gone past the point of discussion, and crossed the line over to senseless complaining. It's either choice B or C, since whining won't make choice A un-screw itself.

 

[RKW]

Originally posted by vaderfanforever@Feb 4 2006, 09:04 PM

What about what we paid for ???

Exactlly.. Anyone who ordered one of these helmets is NOT getting what they spent $400 on. If it says it comes with a certain plaque, then it should come with that plaque. To me, this is faulse advertizing on the part of MR. They are not delivering what the advertised. Very simple.

VFF

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I would have thought that you were spending the $400 dollars on the helmet. I think MR was hoping that you would all enjoy the actual prop more than the 90mmX40mm plaque. It would be false advertising if MR had no intention of ever including a plaque. But I think you will all eventually recieve a plaque so I hope that piece of $5 metal becomes the center piece of your collections.

 

[Locke5]

Seriously. If I had the money, I would have bought one of those helmets, regardless of the plaque or not. And thats alot coming from me, as I won't even buy DVDs with the slitest marks on them or singles of dvds until the box set comes out.

 

[elwood49]

Originally posted by RKW@Feb 4 2006, 03:48 PM
I must be mis-understanding your post because every time I read it I just keep thinking SCALPER

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Moving post to RebelScum. :lol

BTW, want to sell me an Action Comics #1 for $5? Didn't think so. I said I was getting rid of the helmets due to their inconsistencies. These go for $600 and up on Ebay. Should I not sell them at that price?

Which of these helmets do you have on order? I haven't seen whether or not you got the "xxx of 750" plaque yourself. I also think your flaming/baiting of me is a direct violation of the CoC correct?

I pretty much agree with everything Gytheran said to you on the last page.

 

[Gytheran]

Originally posted by elwood49+Feb 4 2006, 04:13 PM--><div class='quotetop'>QUOTE(elwood49 @ Feb 4 2006, 04:13 PM)</div>

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@Feb 4 2006, 03:48 PM
I must be mis-understanding your post because every time I read it I just keep thinking SCALPER

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Moving post to RebelScum. :lol

BTW, want to sell me an Action Comics #1 for $5? Didn't think so. I said I was getting rid of the helmets due to their inconsistencies. These go for $600 and up on Ebay. Should I not sell them at that price?

Which of these helmets do you have on order? I haven't seen whether or not you got the "xxx of 750" plaque yourself. I also think your flaming/baiting of me is a direct violation of the CoC correct?

I pretty much agree with everything Gytheran said to you on the last page.

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[/b]

Thanks.

It's not unreasonable to expect what you paid for(like AA's junk, RKW?). I don't feel a generic plaque is quite on par to a UNIQUE, numbered plaque. Sorry...

 

[eddie vader]

Well, I feel like MR is being lazy. I own eighteen of MR's pieces and have never had a problem with any of them until the Spec Ops helmet. Now, recently, I have had two issues with their customer service and it looks like both of them are not going to work out too well for me. At this point, I am thankful my dealer checked my Vader helmet for damage before it shipped to me. He ended up having to send it back.

If they REALLY wanted to get this right, they could. They realize that it will cost them more money and time, so they choose not to rectify the situation in the appropriate manner. My Special Ops appears to be flawless (evidently, I am extremely lucky in this regard), so I plan on keeping it, but I am very disappointed at this apparent lack of caring.

E. Vader

 

[elwood49]

Originally posted by Gytheran@Feb 4 2006, 05:23 PM

Thanks.

It's not unreasonable to expect what you paid for(like AA's junk, RKW?).  I don't feel a generic plaque is quite on par to a UNIQUE, numbered plaque. Sorry...

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Exactly.

I ordered my helmets with the intent of placing 2 Spec. Ops on opposite sides of Vader. I was planning on trading my extra Spec. Ops + cash for a ROTJ EE.

I didn't call the guy trading me the ROTJ saber a "scalper" because he wanted much more than retail for the EE. I'm using the helmets to get the ROTJ EE and Mace SE that I so desperately want. If that makes me a scalper, then I'll freely scalp away. I'm simply stating that the value of my helmets has been diminished by the lack of a plaque.

 

[Goldenrod]

Either way i will be happy to get my helmet. If it takes a little longer to get a quality helmet then i'm okay with that. The plaque number is neat but not that important to me. I just want a film accurate helmet, and this is it. I would have bought it without the plaque for the same price.
I do understand everyones concerns about paying for an numbered helmet but Megatron is right, just because you get number 1 or 99 it doesn't mean it was #1 made or #99 made it just means you have 1 out 750 made. So basically your just getting a numbered plaque stating what order number in line your were. And no one knows until they get it. Its like going to the deli and taking a number for who gets to place their order next. Thats how i see it. If your not happy about getting the individual numbered plaque just sell it to someone here or send it back.
Because you can complain till your blue in the face its not going to change anything is it?
-Goldenrod

 

[MRCUSTOMERCARE]

Hello Everyone.

I wanted to take a minute to address some of your concerns.

The Master Replicas team has done nothing all week but try to figure out a remedy for this unfortunate situation. The bottom line is we cannot make new plaques because some people actually did receive plaques with their helmet. There is no way that we will get every plaque back so we just cannot reissue another plaque with a number on it because there will be plaque duplication. Then there will be 2 people out there with number 15 and number 20 and then this bad situation becomes even worse. What we are doing with the edition size only plaque is the only way to avoid this problem. We are not being lazy or cheap. We would not be dealing with this PR nightmare to save a couple of bucks. We have been working around the clock to figure this out and I can assure you that no one is being lazy. It is the only way. We would love it if we could just remake plaques and have this be over but we can't. Believe me, that would be the easist thing for us to do and we would do it if we could.

We know some of you are upset and we don't blame you. We are very, very sorry that this happened. We are just as upset as you are. We are offering 100% refunds to everyone who is unhappy with the situation.

Originally posted by eddie vader@Feb 4 2006, 10:45 PM
Well, I feel like MR is being lazy.  I own eighteen of MR's pieces and have never had a problem with any of them until the Spec Ops helmet.  Now, recently, I have had two issues with their customer service and it looks like both of them are not going to work out too well for me.  At this point, I am thankful my dealer checked my Vader helmet for damage before it shipped to me.  He ended up having to send it back.

If they REALLY wanted to get this right, they could.  They realize that it will cost them more money and time, so they choose not to rectify the situation in the appropriate manner.  My Special Ops appears to be flawless (evidently, I am extremely lucky in this regard), so I plan on keeping it, but I am very disappointed at this apparent lack of caring.

E. Vader

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[Locke5]

which is exactly what I've been saying. All of this stuff is easier said then done, my friends. I used to know someone who worked in this kind of business, and "reprinting" those things would just be ANOTHER disaster waiting to happen.

 

[rad1701]

Here's my basic problem. MR never says exactly why or how this happened. Just oh, stuff happens. Sorry, but they have been doing this for a long while and I think a bit more of an answer is in order. Sure, I have no doubt they are trying to fix things now. Personally I'd like to see what corrective action is being taken to stop this from happening again. It makes everyone a bit uneasy to continue to order under such circumstances. There should be no gamble when a company offers a product and doesn't deliver it as stated. And yes, you can get a refund - but folks don't want that. They want what was promised. Anyway, I really think they bit off more than they could chew on these helmets.

 

[MRCUSTOMERCARE]

Hello Rad,

We do not know how this happened. We are looking into. I wish I had answers for you but I don't yet. Once we figure out what went wrong we will certainly let everyone know. Right now our main concern is making the best of the situation for our customers.

We know what everyone wants but for reasons already explained we cannot do it. We can only offer the two options to avoid plaque duplication. You can keep the helmet and get the edition size plaque or send it back for a refund. We are not trying to be unreasonable, cheap or lazy. It is just the only option we have.

Originally posted by rad1701@Feb 4 2006, 11:42 PM
Here's my basic problem.  MR never says exactly why or how this happened.  Just oh, stuff happens.  Sorry, but they have been doing this for a long while and I think a bit more of an answer is in order.  Sure, I have no doubt they are trying to fix things now.  Personally I'd like to see what corrective action is being taken to stop this from happening again.  It makes everyone a bit uneasy to continue to order under such circumstances.  There should be no gamble when a company offers a product and doesn't deliver it as stated.  And yes, you can get a refund - but folks don't want that.  They want what was promised.  Anyway, I really think they bit off more than they could chew on these helmets.

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[rad1701]

Thanks for the response. Hopefully you will eventually learn what happened and put checks in place to avoid it from happening again.

 

[OldKen]

Originally posted by rad1701@Feb 4 2006, 08:24 PM
Thanks for the response.  Hopefully you will eventually learn what happened and put checks in place to avoid it from happening again.

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i dont understand why you couldnt make the plaques your talking about and have them on hand in the factory, give till a certain date to recieve back the bar code from the customers boxes, then stamp the appropriate # on the plaques?

only reproducing the #s that were sent back, then the only duplacates will be in the hands of theives, then when they sold them on ebay could be used to track back to the original culprit, these things HAD to have been stolen for just such a pourpose, and reproducing only the #s that you recive back seems like it could help in tracing this back to its origin.


does that not make ANY sense?

i realize it would be time consuming and cost prohibitive, but you would win back some serious customers that it seems like you WILL be losing, i didnt buy one and i am a MR supporter, but i would hate to see this awesome company lose some steam that its just now building up.

 

[Megatron]

Originally posted by oldken+Feb 4 2006, 07:46 PM--><div class='quotetop'>QUOTE(oldken @ Feb 4 2006, 07:46 PM)</div>

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@Feb 4 2006, 08:24 PM
Thanks for the response.  Hopefully you will eventually learn what happened and put checks in place to avoid it from happening again.

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i dont understand why you couldnt make the plaques your talking about and have them on hand in the factory, give till a certain date to recieve back the bar code from the customers boxes, then stamp the appropriate # on the plaques?

only reproducing the #s that were sent back, then the only duplacates will be in the hands of theives, then when they sold them on ebay could be used to track back to the original culprit, these things HAD to have been stolen for just such a pourpose, and reproducing only the #s that you recive back seems like it could help in tracing this back to its origin.


does that not make ANY sense?

i realize it would be time consuming and cost prohibitive, but you would win back some serious customers that it seems like you WILL be losing, i didnt buy one and i am a MR supporter, but i would hate to see this awesome company lose some steam that its just now building up.

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[/b]

MR has stated why they can't do that. The stamp # on the label have allready had a problem since there are box with the same plaque # out there. Are they really serious customers if they can't even except what MR is doing to correct the issues? Whinning even more about it is not going to change it. Some people will never be happy because they have an image of what they should be getting that is not real. IF this never happen we would be reading threads about how they got some details wrong on the helmet. It never stops and its getting old.

 

[allosaur176]

Ok, now we will have the same Item, just afew more collectable than the rest... In the long run, the numbered plaques that got out will no doubt be more collectable and sought after than the helmet with the "1 out of 750"....

Somehow, it seems a bit shady.... I'm not accusing anyone of anything, but, MR has admitted to overselling the item, and opps, the plaques go missing, so instead of sending back the bar codes to get the correct numbers, lets print up a whole new batch of plaques that just say "1 of 750", produce another 100-200 helmets to meet the oversold limit, and get away without any proof of any wrong doing....

Again, I'm not saying this is what MR has done, but it does make sense

 

[Dave the Bookie]

I can see it now on Ebay:

"MR Special Ops Helmet with rare numbered plaque, only a few ever were received with a numbered plaque"

Asking price $1200 or higher.

Mark my words, it will probably happen, if it hasn't already.

Honestly, I have never understood why lower numbered items are "worth" more to some people. I guess it would be cool to have #1 of something, but it is not like these are cast items and the mold degenerates as they are produced. They are made all individually and then the plaques and COA's are added later. The one that receives the #1 plaque could have been the 750th made, just happened to get that plaque number put in the box, has nothing to do with when that item was actually made.

And then there are those that want the item in an unopenned mint outer box carton, how will they ever even know if they received a plaque if they don't open the item...

Just my 2 cents...

Dave

 

[vaderdarth]

Originally posted by Megatron+Feb 4 2006, 08:09 PM--><div class='quotetop'>QUOTE(Megatron @ Feb 4 2006, 08:09 PM)</div>

Originally posted by oldken@Feb 4 2006, 07:46 PM
<!--QuoteBegin-rad1701

@Feb 4 2006, 08:24 PM
Thanks for the response.  Hopefully you will eventually learn what happened and put checks in place to avoid it from happening again.

[snapback]1176166[/snapback]​

i dont understand why you couldnt make the plaques your talking about and have them on hand in the factory, give till a certain date to recieve back the bar code from the customers boxes, then stamp the appropriate # on the plaques?

only reproducing the #s that were sent back, then the only duplacates will be in the hands of theives, then when they sold them on ebay could be used to track back to the original culprit, these things HAD to have been stolen for just such a pourpose, and reproducing only the #s that you recive back seems like it could help in tracing this back to its origin.


does that not make ANY sense?

i realize it would be time consuming and cost prohibitive, but you would win back some serious customers that it seems like you WILL be losing, i didnt buy one and i am a MR supporter, but i would hate to see this awesome company lose some steam that its just now building up.

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MR has stated why they can't do that. The stamp # on the label have allready had a problem since there are box with the same plaque # out there. Are they really serious customers if they can't even except what MR is doing to correct the issues? Whinning even more about it is not going to change it. Some people will never be happy because they have an image of what they should be getting that is not real. IF this never happen we would be reading threads about how they got some details wrong on the helmet. It never stops and its getting old.

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[/b]

That's bullcrap in my book. Where exactly are the MIA plaques and COAs?????
I say MR needs to ask the customers to send photos of their box labels with their correct numbers on them and issue the resulting numbered plaque. How hard is that??? How can there be a duplicate in this scenario???? If you are telling me that some people have plaques that don't match their boxes............and new plaques would duplicate numbers.......then it's worse than we thought in the first place...

Why not just issue a replacement plaque for every single OPs helmet and urge the customer to get the new plaque to protect their investment???? If anyone refuses to get the new "official" plaque............then they are the ones who really don't care in the first place so no harm done. If MR can make Generic plaques........they can make a full set of numbered plaques. It's not rocket science.

Dave

 

[eddie vader]

Amy,

What happened to the plaques? The first thing we heard is that they were misplaced at the factory. Were they actually thrown away? Why can't you give plaques out by the number that was printed on the box? Multiple people get the same number on the box? That has never happened to any of the LE or EE products that I have bought. My plaque number has always matched. Was that a mistake as well? If each box corresponds to a plaque, then why not ship the sticker back to MR in exchange for the plaque?

I was told by my retailer that mine did not have a plaque. MR instructed him to check for the plaque and he wrote down the plaque numbers for the people he sent the helmet to. He also told me to keep the box as a reference. If people have proof of their number, why can they not get the corresponding plaque?

E. Vader

BTW, I am a big supporter of MR, but I am very frustrated by this whole situation. Yes, I know, I can get a refund, but I want the helmet or I would not have ordered it in the first place.

 

[SHalamar]

Originally posted by vaderdarth@Feb 4 2006, 07:13 PM


That's bullcrap in my book. Where exactly are the MIA plaques and COAs?????
I say MR needs to ask the customers to send photos of their box labels with their correct numbers on them and issue the resulting numbered plaque.  How hard is that???  How can there be a duplicate in this scenario????  If you are telling me that some people have plaques that don't match their boxes............and new plaques would duplicate numbers.......then it's worse than we thought in the first place...

Why not just issue a replacement plaque for every single OPs helmet and urge the customer to get the new plaque to protect their investment????  If anyone refuses to get the new "official" plaque............then they are the ones who really don't care in the first place so no harm done.  If MR can make Generic plaques........they can make a full set of numbered plaques.  It's not rocket science. 

Dave

They've said that they don't know where the plaques, and CoA's are. They're trying to find out. They also have no idea how duplicates appeared. As for re-manufacturing the plaques, and sending them out, how do you make sure everyone gets the right number thats on the box? Photos? And how many people will photoshop thier picture to say '1'?

This is a BAD BAD situation, and Master Replicas is trying to do the best they can. They've said flat out they will not reissue the numbered plaques to avoid duplication of numbers for those people who DID recieve the plaques and likely to prevent a little bit of fraud. Hopefully, MR will come out and say what happened, but last I heard, they suspect that a disgruntled employee removed the plaques and CoA's AFTER they were all packed in, and inspected.