MR announcement on SPEC OPS helmet

Discussion in 'Replica Props' started by bothanspy, Feb 3, 2006.

  1. bothanspy

    bothanspy Sr Member

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    We wanted to let our customers see the letter we're sending to retailers. Consumers that have the Special Ops helmet need to get in touch with their retailer if you would like a refund. If you received a plaque (not just a sticker on the box) and would like to have your number recorded with us, you can e-mail wholesalecs@Masterreplicas.com. Please let us know who you purchased it from.

    Dear Authorized Retailers and Distributor Partners, Last week, we shared with you our concern that some of the Special Ops Helmets may have shipped from the factory without the certificate of authenticity and plaque.

    We appreciate your responsiveness and diligence in checking each of your shipments for these items. Based on the information you provided, along with the inspections conducted at our warehouse, we have confirmed that a number of Special Ops Helmets are indeed missing their plaques and certificate of authenticity. In light of this finding we regret that we are unable to provide individually numbered plaques for the Special Ops Helmets.

    Master Replicas CANNOT reprint the missing numbered plaques, as it would compromise the integrity of this limited edition item. Additionally, we believe that the investment value of our products is of utmost importance and must be protected. In place of individually numbered plaques, we will issue a total edition size plaque that will show the total edition size of 750. The plaque will also feature the Authorized Retailer logo to distinguish it as an Authorized Retailer exclusive. This will ensure that each Special Ops Helmet has a collectible plaque, without compromising the value of the item. We will provide you with these replacement plaques as soon as they are available so that you can distribute them to your customers.

    We anticipate that these plaques will be ready in approximately two months, but we are working on expediting this process to make them available to you sooner. We understand that this resolution represents a significant departure from our normal Limited Edition products. However, based upon the options that are available to us, we believe that this is the only way to still deliver a quality product to your customers, while protecting the value of this highly sought after item.

    In order for us to better understand this issue, we request that you contact wholesalecs@masterreplicas.com and record your plaque number with us. Additionally, Master Replicas will be inserting the total edition size plaque into all Special Ops Helmets in inventory and all future shipments. We will suspend shipments until they can be inspected and replacement plaques have been inserted. In light of the Special Ops Helmet being oversold, we want to ensure that you and your customer are satisfied with the product. If you would prefer to cancel your order, please contact your Sales Rep.

    If you have already received a Special Ops Helmet and would like to return it for a refund, Master Replicas will be delighted to arrange this for you.

    Please contact wholesalecs@masterreplicas.com to receive a Refund Authorization number. If you have any additional questions, please contact your Sales Rep. We sincerely apologize for any inconvenience this may cause you. Master Replicas is committed to providing the best possible customer service.

    -The Team @ Master Replicas
     
  2. The Mantis

    The Mantis Sr Member

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    SO TWO MORE MONTHS BEFORE ANY MORE WILL BE SHIPPED..........????????????????


    This is turning into a joke.
     
  3. shortimer52

    shortimer52 Well-Known Member

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    It has not been?
     
  4. Yorpheus

    Yorpheus Well-Known Member

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    If anyone has a SPEC OPS helmet missing plaque and COA... and wants to get rid of it. PM me. I'm interested.
     
  5. MRCUSTOMERCARE

    MRCUSTOMERCARE Well-Known Member

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  6. Locke5

    Locke5 New Member

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    I've twice purchased from Master Replicas, and I assure you there will not be a third. The have been sloppy with organization and production on these helmets, and yet they still expect people to continue to trust them and buy from them?

    I originally planned on ordering a helmet, but then I found about the delays and, later, the bad quality they came in. I then thought about purchasing a saber, and then i heard stories about emiters either not being glued on or just being absent alltogether.

    Say I order a scaled replica - is it going to ship in a zip-lock baggy? Oh wait, the vader domes don't even get bags, I forgot.

    Sorry for being so sinicle, MR employees present on this board, but can you really blame me?
     
  7. MRCUSTOMERCARE

    MRCUSTOMERCARE Well-Known Member

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    Hi Locke,

    We totally understand your frustration. Believe me, we are feeling it as well.

    I am not going to try to make any excuses for the helmets. This was a new line for us and there were definately some mistakes made. We cannot undo them at this point but we can try to rectify the situation for everyone by offering refunds and replacements.

    Please keep in mind that before the helmets Master Replicas has created a lot of really cool stuff that did not have any problems. Unfortunately mistakes are made and we learn by them so they hopefully will not happen again.

    Amy


     
  8. Locke5

    Locke5 New Member

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    I appriciate that (unexpectadly) quick respose, and I appriciate that it didn't just immediatly shoot my comment down.

    Im in a real hot spot with some work, and Im on edge, so I appologise if my comment was a little rude or sharp. I get a little carried away when Im in a bad mood, and I appologise.
     
  9. allosaur176

    allosaur176 Sr Member

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    Hey Amy, did you get my PM about my ShockTrooper order?
     
  10. shortimer52

    shortimer52 Well-Known Member

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    I’ve only bought two things from MR and the helmet being my first. The second thing was only because of Amy. I’m not trying to bust MR’s you know what’s but still a lot of us have been waiting more or less close to a year for this great bucket. As much as I totally understand the place where MR is right now. Where is the incentive for us to come back? More promises of a date that’s not going too happened? Another DV helmet that’s been damaged and fixed with a sharpie? Or a Clone helmet that didn’t come with a number plate? That really gets to me, the number thing. I remember all these people saying that we are wrong for busting on MR because they made the quality product and it would be worth the wait. Well? If it dose not come with what it should then where is the quality? Think I helped get the thread shut down (sorry). I was the office manager of my parents Co. When everything went wrong I had to deal with it, I also made sure the deal went the right way in the end. Id take a loss just to make sure they were happy. In return many of them would come back to us before picking someone else. I think we all know MR is going to lose a lot of followers because of this helmet nut roll. But the question is what is MR willing to do to keep what they can? So far I have seen no effort at all. So your willing to send us the number plates that say “750 only made” that should of came with the helmet with the real number to start with seven months ago. In other words you’re doing less then what you should of done in the first place? I know I sound like a dick or even bitter; but still im voicing fact. Business is business and I know that but it looks to me that MR is still making a nice dime off this deal and the consumer is taking the hit. If MR is taking the hit then the yahoos that are making the helmets are not taking the hit (and they should), either way we the consumer are still taking the hit for someone else’s mistake. So why are we taking the hit? Why do we recommend MR? Why do we come back?
    Remember one OÂ’sh*& messes up ten that a boys, and this has been one big OÂ’sh*& for MR. So why should someone buy from you guys again? An oops on paper from your end really hurts us that have nothing. $400 bucks for a helmet that will just sit there really takes a months pay on my end.
    Ill be looking for an answer, only if you would plaese.
    If you don't then ill just pm you and give you a hard time until you do,,,JK.
     
  11. Bluewolf

    Bluewolf New Member

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    It is getting to the point that one starts to wonder if fate was against this. Quality control mishaps, costumer care problems... I feel bad for us that ordered helmets, but I really feel for those at MR that are really trying. Perhaps its a case of getting to the top and forgetting how you got there. I truly hope things turn around for MR, as there are some really cool things that I am still Jones-ing for. M U S T.. H A V E.. T R O O P E R.. H E L M ET..
     
  12. Geniepants

    Geniepants Well-Known Member

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    Well, Amy, since you're talking about learning from your mistakes, I hope you won't mind a few constructive pieces of advice.

    Don't put items on your website for sale until you have them in your hands, quality checked and ready to ship. (a "Coming Soon" thing is cool, though) That way, nobody is waiting more than half a year for an item they've ordered. I understand you don't charge the credit card until the item ships, but some people have to plan to pay for certain things at certain times. A $400 item just waiting to bill "sometime" can be quite inconvinient.

    I understand that you wanted to get these helmets on order around the time Episode 3 came out, but really, they weren't in your hands and nowhere near completion, so you really shouldn't have put them up for order, ESPECIALLY since this was a new venture for you guys.

    Again, this is all meant to be constructive advice. I own several Master Replica items, and I'm happy with each and every one of them. I'd hate to see the company disappear because of this helmet fiasco.
     
  13. Star Wars Helmets

    Star Wars Helmets Sr Member

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    This is a major disappointment for MR customers who appear to have been let down in many aspects.

    To start off theyÂ’re late, but we can forget that as many people will be concerned at the (lack of) finish on some of these helmets. HereÂ’s mine, not exactly a mirror finish is it?

    [image]http://web.ukonline.co.uk/bingo275/MR_Helmets/MRspecops01.JPG[/image]

    and a close up showing the variance in the clear-coat finish

    [image]http://web.ukonline.co.uk/bingo275/MR_Helmets/MRSpec0os04.jpg[/image]

    However my main concern is having bought a numbered Limited Edition helmet in good faith, IÂ’m now told that IÂ’m just going to get a plaque with 750 on it. Great.

    Bottom line MR is you could do something about this if you wanted to but clearly its easier and cheaper to say “sorry”. Great

    Here’s my plaque number, it should be #75. You KNOW that people could sent these parts of boxes in to prove their number but like I said, its cheaper to say “sorry”.

    [image]http://web.ukonline.co.uk/bingo275/MR_Helmets/mr%20Specops%20label.JPG[/image]

    You could compensate customers you have let down, especially as you say its only ”some” of them. How about the offer to purchase an “Artist Proof” of one of your forthcoming helmets? I suppose it comes down to whether Master Replicas are serious about customer service or just “talking the talk”

    Cheers

    Jez
     
  14. temponaut

    temponaut Sr Member RPF PREMIUM MEMBER

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    I agree with BingoBongo.

    Although we haven't yet been informed of the reason that some helmets shipped without plaques, presumably those plaques do exist.

    MR, why not arrange a "shipping label exchange program" for customers who received helmets without plaques? As BingoBongo suggested, customers could cut the shipping label (with bar code and plaque number) from their shipping cartons and send them to you in exchange for the correct plaques. Is there a reason that this not possible? If so, I'm sure that a lot of people on this board would like to know why. One of the things we are so upset about is the lack of information coming out of your company.

    Of course it will cost you money to organize and execute an operation to distribute the numbered plaques. But it will cost you more than money if you don't. You're alienating those clients who are still trying to stick with you despite their disappointment. You know very well that the individually numbered plaque is basic to the "limited edition" and not only part of its appeal but part of its cost and value. Don't add insult to injury by denying your clients these plaques they have paid for. (I say "they," because I was fortunate enough to receive my Spec Ops helmet with its plaque and paperwork included. I like my helmet very much, by the way.)

    We know that you at MR are upset and sorry about this fiasco. But "sorry" doesn't compensate those who have been affected. Put your money where your mouth is. Get the plaques to those who bought them.
     
  15. rad1701

    rad1701 Sr Member

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    Seems like MR needs a Quality Control Manager in China or wherever these are getting made.

    QA Instruction sheet: Look in box, look for plaque, if plaque & COA is there close box, if not get them and put in box. Pretty simple.

    I can be hired, but I'm not cheap. ;)
     
  16. elwood49

    elwood49 New Member

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    Amy, I have 3 Spec Ops helmets on order from various retailers that I have not received yet. Will the plaques be missing in those also? I can understand how this could be a problem with the helmets that have already shipped from MR, but will mine be corrected since it hasn't even shipped to my dealer yet?

    I hope the Shock helmets resume shipping soon also, since I haven't received that one yet either.
     
  17. Locke5

    Locke5 New Member

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    Keep in mind, MR is already working double time to get decent helmets made an replaced, so time and money might not be there to offer extra programs to recieve numbered plaques and such.

    Yes, it is frustrating, and yes, I agree precautions could have probably been taken that wern't. However, I do sincerely believe they are working their hardest to correct this issue as best they can.

    I'm trying to be a little lighter on it, since hiccups occur always, even with fan made bucket production. Quite alot, actually. THis one was bigger, yes, but essentially your getting a "bigger" product.
     
  18. TK765

    TK765 Sr Member RPF PREMIUM MEMBER

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    Agreed, the right plaques should be sent to the correct helmets owners.

    Chances are they weren't in the boxes because they are lost or missing and they don't have them. Now they don't know which helmets recieved them and which didn't so they don't know which #'s they would have to remake.

    I can see if these are missing and then suddenly turned up it could be a disaster if they somehow got out after the same #'s were remade.

    I wonder what they mean by oversold though??

    Or is it overproduced?? As in the above scenario, you could have more than one person with the same edition #. You could have 900 helmets with a plaque edition of 750.

    Are the helmets with surviving plaques going to be swapped out with the edition # plaque?? That would suck.
     
  19. Star Wars Helmets

    Star Wars Helmets Sr Member

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    If thats the case then why cant MR organise a "Shipping label exchange programme" as many of us here have suggested?

    Those who are missing plaques can prove what numbers they are. All MR need to do is provide these disenchanted buyers with a little customer service.

    Cheers

    Jez
     
  20. hyperdyne

    hyperdyne Sr Member

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    So let me get this straight, they wont even replace the plaques with the correct numbered version?? That has got to be one of the most boneheaded moves ever... :eek

    Sounds like yet another move to stick it to the customer. They must of gotten their business model from the airline industry. Bah.
     
  21. Star Wars Helmets

    Star Wars Helmets Sr Member

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    A couple of guys on Rebelscum have suggested MR reproduce and distribute ALL the plaques but change them slightly, making all the "old" ones redundant.

    Sure it'll cost them a little more but then perhaps theyre trying to solve the problem on the cheap?

    Cheers

    Jez
     
  22. temponaut

    temponaut Sr Member RPF PREMIUM MEMBER

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    This makes better sense to me than another approach being taken by some unhappy customers, namely, finding an independent means of producing exact duplicates of the missing plaques.

    While I'm sure their intentions are honorable and they simply plan to replace the plaques they should have received in the first place, it seems as if the logical progression would be for some less scrupulous character to decide he may as well "upgrade" to a lower number. This would create the duplication of plaques that MR (and most of us limited edition collectors) would prefer to avoid.

    If somebody does start making dead ringers for the MR plaques, how long will it be, I wonder, before there are dozens of people whose helmet is Number 001?
     
  23. SHalamar

    SHalamar Well-Known Member

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    Some people recieved the plaques. Most did not. And some people have duplicate numbers on the shipping boxes. MR can not re-issue the numbered plaques.

    Its really unfortunate, and * people off, but I can see why MR refuses to do it, just to avoid duplicate numbers.
     
  24. temponaut

    temponaut Sr Member RPF PREMIUM MEMBER

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    Really? How did that happen? :confused
     
  25. Star Wars Helmets

    Star Wars Helmets Sr Member

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    Why, because it will lessen the value of the product? Well what about all those helmets out there which are not numbered?

    MR can solve this problem if it can be bothered to. Saying "Sorry" and sending null plaques out is just the cheapest and easiest solution

    Cheers

    Jez
     
  26. SHalamar

    SHalamar Well-Known Member

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    :eek

    Hey. Don't shoot the messenger. I'm just passing info on what I've seen them post elsewhere.

    :eek
     
  27. Gytheran

    Gytheran Sr Member

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    This issue has me furious...

    You pay for one thing, get another by "mistake". When it comes to rectifying the situation, a lesser product is forced on us. If we don't like it, GET A REFUND.

    I don't want a $R&^*% refund, I want what I paid for.

    What is that quote again?

     
  28. RKW

    RKW Sr Member

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    Is the number on the plaque really that important? The number has no bearing on when the helmet was made and your helmet is still limited to only 750. Should #650 be worth more than #750? If you're thinking yes then you're buying prop replicas for the wrong reasons. These are not investments, mearly collectibles and you can all be happy in the knowledge that you own 1 of only 750 in the world.
     
  29. Gytheran

    Gytheran Sr Member

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    A numbered plaque IS that important. I paid for a certain product. Some got it. I did not. It is not unreasonable to expect what you pay for. What is so difficult to understand?
     
  30. RKW

    RKW Sr Member

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    You didn't pay for a specific number. You could have ended up with #750 in the first place. They've said they will give you a plaque haven't they? Everybody will have #750.

    You can't all be #1.
     
  31. vaderfanforever

    vaderfanforever Active Member

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    Man, things sure are in disaray at MR, eh? First the ROTS Vader helmet, and now this helmet fiasco.

    I have a solution for MR....Don't make any more helmets. Problem solved. I mean, if these kinds of things keep happening, then they won't have too many people buying them.

    What happens when the ANH Stormtrooer helmet comes out? What kinds of problems will they have with those? And the Stormy is probably the most beloved helmet in the Star Wars universe. I don't even want to imagine.

    I think MR should just stick with what they know...sabers and blasers. Leave the prop helmets making to the REAL fans.. Because to be honest, MR is in this just to make money, which is natural. But when you have probelms, who's gonna buy?

    VaderFanForEver
     
  32. Gytheran

    Gytheran Sr Member

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    Huh?

     
  33. RKW

    RKW Sr Member

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    I could be childish and type "specific" in font size 38. But instead I'll let you cool off.

    I'm off for a relaxing beer.
     
  34. Locke5

    Locke5 New Member

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    I get real confused when some of you get this * off; it's like you wan everything and nothing at the same time. So many people wanted helmets. While MR is known for delivering the product they advertise, any fan-made bucket producer should know it's no easy task. The fan made ones are hard enough to make and distribute and keep track of...now multiply that by 750, and thats just for ONE version.

    I think everyone kind of took a gamble; MR for offering it, and the prop-collectors for buying. I would expect the prop vets to be the most understanding about it, rather then complaining the most.

    While I understand the situation is still pretty unfair, it's how it is. If you have that big of a problem, cancel your order. This is the kind of situation that just won't be 100% right. So either take the 80% or get your money back.

    I know, I sound like a hypocrit, but I started feeling kinda bad when I saw how civil they were being about it, and how rude myself and other came off.
     
  35. elwood49

    elwood49 New Member

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    Yes, to me the number on the plaque is quite important. Why you ask? Well let's see.

    I have the Star Corps, Spec. Ops, and Shock helmets all on order. The Star Corps only has a number on it with no total edition size. MR claims that a second plaque will be sent out later. My Shock will say " xxx of 750." The Spec. Ops will say "one of a retailer exclusive 750" or whatever MR puts on it.

    I think it won't look good at all to have the 3 helmets lined up in a row with three completely different plaque styles. I'm going to sell all of my extra Star Corps helmets, and all of extra Spec. Ops now because they won't match. I'm going to keep the Shock.

    Now I have another problem. How am I going to sell my extra 3 Spec. Ops for their full value since I won't have the "good" version with the COA and correct plaque? The value of my purchase is diminished, and I'm not happy about it. I would cancel them, but I've already paid in full. My dealer is holding my shipment waiting for MR to correct them. Needless to say, I don't want a repeat of this fiasco.
     
  36. Benkenove

    Benkenove Well-Known Member

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    This is what happens when a company made by 4 "cats" think they are "gods" and try to make "more than they really can"...

    This can be the last MR I will get in my life,... Shame on MR...

    And the best of everything.. If you dont like it, get a refund and go home ... What about what we paid for ??? If I were in the USA I could even think on get this to the legal court... What a fraud man .

    Great Customer service... amazing ...
     
  37. Megatron

    Megatron Sr Member RPF PREMIUM MEMBER

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    The numbers do not mean that helmet was made in that order at all.
    I don't know why people are getting bent out of shape over this. The plaques are matched up with a helmet but it does not mean the item was "#100" made.
    They will have plaques that state the total number made, that good. But getting mad because you think you have helmet #100 made because thatÂ’s what it would be on the plaque is wasted energy.

    It seems everyone expect perfection and has no room for mistakes that they are being corrected. People are getting too fickle. Complaints about how long it going to take and what MR "should do", come on, how long did you wait for the movies? How long have you waited for props you paid up front? This is the real world things happen and they have to be corrected and it takes time to do it right.

    It just pains me to see how members are jumping on the band wagon about who horrible it is but not giving the same amount of effort about how things have and are being corrected.

    So you have to wait some more time (I do too, I have two orders on hold) but at least you know you WILL get your item and if you are not happy with it you can get your money back. How many real nightmare stories have we heard over the years about members paying up front and never getting anything or getting crap and no way for a refund.
     
  38. RKW

    RKW Sr Member

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    I must be mis-understanding your post because every time I read it I just keep thinking SCALPER
     
  39. vaderfanforever

    vaderfanforever Active Member

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    Exactlly.. Anyone who ordered one of these helmets is NOT getting what they spent $400 on. If it says it comes with a certain plaque, then it should come with that plaque. To me, this is faulse advertizing on the part of MR. They are not delivering what the advertised. Very simple.

    VFF
     
  40. foxbatkllr

    foxbatkllr Sr Member

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    Just to be clear, I'm not taking MR's side... but if you went to court with this, your complaint would be dismissed with prejudice. MR has done nothing fraudulent. Had they refused to give refunds, that might be another matter.
     
  41. Locke5

    Locke5 New Member

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    And complaining is not going to change the situation. As sated by Amy, they are as unhappy and frustrated with the situation as we all are. But they are actually offering a solution. Is it the solution you want? Maybe not. Tough luck though.

    They made it clear; you DIDN'T ge what you paid for. So the are offering you your money back. What do you want, to keep the helmet AND your money? That could put them out of business. I don't think a company deserves that kind of downfall all from one mistake, which they have recognized and sincerely apologized for.

    Some of you are un-happy. We know. They know. But you've gone past the point of discussion, and crossed the line over to senseless complaining. It's either choice B or C, since whining won't make choice A un-screw itself.
     
  42. RKW

    RKW Sr Member

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    I would have thought that you were spending the $400 dollars on the helmet. I think MR was hoping that you would all enjoy the actual prop more than the 90mmX40mm plaque. It would be false advertising if MR had no intention of ever including a plaque. But I think you will all eventually recieve a plaque so I hope that piece of $5 metal becomes the center piece of your collections.
     
  43. Locke5

    Locke5 New Member

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    Seriously. If I had the money, I would have bought one of those helmets, regardless of the plaque or not. And thats alot coming from me, as I won't even buy DVDs with the slitest marks on them or singles of dvds until the box set comes out.
     
  44. elwood49

    elwood49 New Member

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    Moving post to RebelScum. :lol

    BTW, want to sell me an Action Comics #1 for $5? Didn't think so. I said I was getting rid of the helmets due to their inconsistencies. These go for $600 and up on Ebay. Should I not sell them at that price?

    Which of these helmets do you have on order? I haven't seen whether or not you got the "xxx of 750" plaque yourself. I also think your flaming/baiting of me is a direct violation of the CoC correct?

    I pretty much agree with everything Gytheran said to you on the last page.
     
  45. Gytheran

    Gytheran Sr Member

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    Thanks. :)

    It's not unreasonable to expect what you paid for(like AA's junk, RKW?). I don't feel a generic plaque is quite on par to a UNIQUE, numbered plaque. Sorry...
     
  46. eddie vader

    eddie vader New Member

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    Well, I feel like MR is being lazy. I own eighteen of MR's pieces and have never had a problem with any of them until the Spec Ops helmet. Now, recently, I have had two issues with their customer service and it looks like both of them are not going to work out too well for me. At this point, I am thankful my dealer checked my Vader helmet for damage before it shipped to me. He ended up having to send it back.:(

    If they REALLY wanted to get this right, they could. They realize that it will cost them more money and time, so they choose not to rectify the situation in the appropriate manner. My Special Ops appears to be flawless (evidently, I am extremely lucky in this regard), so I plan on keeping it, but I am very disappointed at this apparent lack of caring.

    E. Vader
     
  47. elwood49

    elwood49 New Member

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    Exactly.

    I ordered my helmets with the intent of placing 2 Spec. Ops on opposite sides of Vader. I was planning on trading my extra Spec. Ops + cash for a ROTJ EE.

    I didn't call the guy trading me the ROTJ saber a "scalper" because he wanted much more than retail for the EE. I'm using the helmets to get the ROTJ EE and Mace SE that I so desperately want. If that makes me a scalper, then I'll freely scalp away. I'm simply stating that the value of my helmets has been diminished by the lack of a plaque.
     
  48. Goldenrod

    Goldenrod Sr Member

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    Either way i will be happy to get my helmet. If it takes a little longer to get a quality helmet then i'm okay with that. The plaque number is neat but not that important to me. I just want a film accurate helmet, and this is it. I would have bought it without the plaque for the same price.
    I do understand everyones concerns about paying for an numbered helmet but Megatron is right, just because you get number 1 or 99 it doesn't mean it was #1 made or #99 made it just means you have 1 out 750 made. So basically your just getting a numbered plaque stating what order number in line your were. And no one knows until they get it. Its like going to the deli and taking a number for who gets to place their order next. Thats how i see it. If your not happy about getting the individual numbered plaque just sell it to someone here or send it back.
    Because you can complain till your blue in the face its not going to change anything is it?
    -Goldenrod
     
  49. MRCUSTOMERCARE

    MRCUSTOMERCARE Well-Known Member

    Trophy Points:
    555
    Hello Everyone.

    I wanted to take a minute to address some of your concerns.

    The Master Replicas team has done nothing all week but try to figure out a remedy for this unfortunate situation. The bottom line is we cannot make new plaques because some people actually did receive plaques with their helmet. There is no way that we will get every plaque back so we just cannot reissue another plaque with a number on it because there will be plaque duplication. Then there will be 2 people out there with number 15 and number 20 and then this bad situation becomes even worse. What we are doing with the edition size only plaque is the only way to avoid this problem. We are not being lazy or cheap. We would not be dealing with this PR nightmare to save a couple of bucks. We have been working around the clock to figure this out and I can assure you that no one is being lazy. It is the only way. We would love it if we could just remake plaques and have this be over but we can't. Believe me, that would be the easist thing for us to do and we would do it if we could.

    We know some of you are upset and we don't blame you. We are very, very sorry that this happened. We are just as upset as you are. We are offering 100% refunds to everyone who is unhappy with the situation.





     
  50. Locke5

    Locke5 New Member

    Trophy Points:
    2
    which is exactly what I've been saying. All of this stuff is easier said then done, my friends. I used to know someone who worked in this kind of business, and "reprinting" those things would just be ANOTHER disaster waiting to happen.
     

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