So I was all excited to purachase one of their proton pack kits and fortunately it went up for sale. Bought it in January and then silence. No updates, nothing. They do state a 14 day delay in shipping items (don't really understand that) so I waited. Gave it 3 weeks an emailed them. The response I got was that due to the sale, it's actually taking them longer and can take from 20-30 days to ship items (again, makes no sense in my mind how an in stock item takes 30 days to wrap up and ship). So I waited, and still nothing. Emailed them 3 times since the 30 days have elapsed and have not gotten a response.
To top that off, they now have another sale that, based on this experience, will probably put them into 2020 for shipping.
I get that they may be a small company, but c'mon. In this day and age, there really should be ANY issues communicating delays or changes. Nothing is posted on their website nor do I get any responses. If i'm paying as much as I am for an item, there should be some accountability. I'd happily cancel my order but with no one to contact, I have no idea how.
I'm posting this as a warning to anyone that wants to purchase something from them. Be prepared for a long wait and no communication from this group.
To top that off, they now have another sale that, based on this experience, will probably put them into 2020 for shipping.
I get that they may be a small company, but c'mon. In this day and age, there really should be ANY issues communicating delays or changes. Nothing is posted on their website nor do I get any responses. If i'm paying as much as I am for an item, there should be some accountability. I'd happily cancel my order but with no one to contact, I have no idea how.
I'm posting this as a warning to anyone that wants to purchase something from them. Be prepared for a long wait and no communication from this group.