Denuo Novo (only) New and existing products

[Synz314]

They should do the Senate Guards from Episode 1 instead.

 

[Ares X]

They should do the Senate Guards from Episode 1 instead.

With the huge crest this would end up being one very large helmet. There's a good chance shipping costs could be increased for it. It would be very impressive on display.

 

[Ares X]

I just received this from Denuo Novo...



They automatically added points for existing purchases. I ended up with 1,492 points.

Looks like I am floating just slightly under Silver status.

 

[Synz314]

I've spent over $850 but only have 206 points. Guess the automatically awarded points on previous purchases aren't $1 = 1pt like they are for new purchases.

 

[ggriffaw]

Some news of upcoming Denuo Novo products.

 

[Ares X]

I've spent over $850 but only have 206 points. Guess the automatically awarded points on previous purchases aren't $1 = 1pt like they are for new purchases.

I just checked my account and it's not accurate either. I sent an email inquiring why. They have me listed at about $1309.76 spent, they gave me 1492 points, to I don't get that at all. The problem is I have spent $3206.24, so I have less than half of the points that I should.

 

[Woody]

Mine doesn't look right either. I've ordered 7 helmets going back to October 2021 so would expect to be in Gold Tier yet it says I am in the Bronze Tier with 582 points! It looks like they have only given me points for my most recent order which was a Death Trooper Specialist last November.
I've emailed them and asked for clarification

 

[Ares X]

I emailed them this morning and just received this response, so they are paying attention...

Thank you for reaching out and inquiring about your loyalty point balance. I have submitted your information to our loyalty team to have them review this. When I hear back, I will send you another message to update you with your status/balance/additional information.

 

[BudaFett]

Did they ever refund everyone who preordered the Boba Fett ROTJ blaster?

 

[Woody]

I emailed them this morning and just received this response, so they are paying attention...

I received the same response

 

[ggriffaw]

STAR WARS: AHSOKA™ Captain Enoch™ Helmet Accessory (PRE-ORDER)

DENUO NOVO was founded in 2021 and awarded the STAR WARS™ high-end costume and high-end collectibles licenses. DENUO NOVO is proud to offer the STAR WARS: AHSOKA™ Captain Enoch™ Helmet Accessory for Pre-Order. Captain Enoch, Grand Admiral Thrawn's captain of the guards, is an ominous sentinel...

www.denuonovo.com

 

[Ares X]

I received the same response

Have you heard anything further? I have not.

 

[Woody]

Have you heard anything further? I have not.

Nope, nothing and I checked my account earlier and still the same

 

[Ares X]

Nope, nothing and I checked my account earlier and still the same

Same here.

 

[Halliwax]

Enoch was one of the scariest moments for me in Star Wars history…

When he appeared the music in the back ground.. the face… shocking

 

[BudaFett]

Enoch helmet looks fantastic. Not my cup of tea but pretty awesome.

 

[Ares X]

Enoch does nothing for me. I hate the concept as it doesn't make sense to me. Thrawn's soldiers were holding their armor together with tape yet this guy had some custom sculpted helmet and different armor. I don't get it.

 

[Synz314]

Just got the following email. My points total is correct now for prior orders.

 

[ggriffaw]

I received the same email about my Rewards Balance being updated. I sent them an email about it a few days ago. I don't know if my email prompted the balance update or they are doing that for all customers automatically.

 

[RVeldhuyzen]

I got that email and my balance is accurate. Have not received an email about it before, have not visited the site in a few months. So it seems they did it for everyone.