I’d still be willing to wait for my delayed helmet if they were capable of communicating, and, when they do communicate, actually following through with what they promise, as far as shipment, refunds, updates, etc. They told me explicitly that there would be big, descriptive updates about what was happening with my order, and everything else that has been delayed. This did not happen. They said everything was going according to plan and on schedule, and then let delivery windows slip by without so much as a word of explanation.
Which is worse: a friend who never answers the phone unless he needs money and goes radio silent for 6 months at a time, or a friend who answers text messages and makes plans over the phone regularly but never actually shows up for anything, and never responds about that 20 bucks you lent him months ago for lunch?
Those are apparently the two friends we have in the licensed side of this hobby.