ANOVOS issues (ANOVOS ONLY discussion)

[Lichtbringer]

It´s only a problem if the people accept that game as it is. And are waiting calm as sheeps.

Anovos offers the back out option with full refund. If someone thinks the wait igets to long ....... just ask your money back and let them eat the delayed item until it hurts.

If someone didn´t use that option, he´s OK with the delay in my opinion. Then he has no right to complain.

 

[Timmythekid]

It´s only a problem if the people accept that game as it is. And are waiting calm as sheeps.

Anovos offers the back out option with full refund. If someone thinks the wait igets to long ....... just ask your money back and let them eat the delayed item until it hurts.

If someone didn´t use that option, he´s OK with the delay in my opinion. Then he has no right to complain.

With all due respect, "make up some totally random delivery date, start accepting cash, and oh well 'sux to be you' to the people who ordered with the information Anovos provided up front"? That wouldn't be tolerated on amateur project runs here, and certainly shouldn't be considered a viable business model for a liscensed company. And, sure you can get a refund - after Anovos has had an interest free loan of your cash for a year or two to try and get, not to put too fine a point on it, their production **** together. And in the meantime they have stopped providing regular updates (hell, the last update on the holsters still says shipping LAST MONTH, with no sign of the things on the horizon), played some weird PR games about not showing production pieces until delivery 'to preserve the purchaser's delight' - a policy only abandoned when people here en masse called foul on that. Give us your cash; we're not going to show you what the production pieces look like; and 'oopsie, we're sorry, our bad' if they miss delivery by over a year? Come on. We all want Anovos to succeed, but no two ways about it, they've made some serious misteps since getting the liscense, and need to rebuild some confidence.

 

[Lichtbringer]

As mentioned - don´t wait for a year or whatever, Pull your money back as soon as they don´t met the promised first timeline (maybe a tolerance of 2-6 months from that point, if you feel OK with that).

And after that be consequent - never order from them again.

Or only AFTER the items are released.

 

[JJ Griffin]

Yeah, it's weird, on one hand ANOVOS not having shipped a single Star Wars item yet (and trying to fast-track more recent stuff like the TFA buckets while people who purchased items almost two years ago like their Vader are still waiting on updates) rubs me the wrong way and is something I'd never tolerate from a high-quality licensed company, personally.

But on the other hand, I just really can't fathom why people inconvenienced by this don't just get their money back after the repeated delays (with no actual ship date in sight), but continue to preorder newly offered items like the Kylo bucket. I mean, talk about going back to the well!

 

[Tom1971]

It's a totally bogus argument to say get or refund or stop complaining. It's nonsense. A customer can and SHOULD complain when a company is pulling this B.S. It's the only way to get them to change, maybe. Obviously it has not helped with EFX.

Anvos is acting as bad as EFX and everyone should be complaining. To say someone has to get a refund or stop complaining is ridiculous. Then nothing would ever change.,

If I had been able to get the EFX Biker Scout I would not ask for a refund because they will hopefully deliver some day but you better believe I would be complaining.

People having low standards and tolerating this nonsense is why it continues.



Tom

 

[Mara Jade's Father]

When you sell and item, you are not just selling the promise of that item to arrive but also expectations. Those expectations do not stop at promised or implied quality but also promise and implied delivery. It's part of customer service and if you don't agree with that, then you do not know how to offer quality customer service... period.

For those of you who were around during 1999-2002, you know I ran a website called "The Buyer Strikes Back" that was dedicated to collecting and posting feedback from customers who had felt with companies and individuals who offered anything prop/costume replica related. Most people are happy if you deliver on promised expectations and kept a proactive update status (rather than having to consistently ask for updates). It's really quite simple but yet it happens over and over.

Do I think...

• ...they are outright lying ETAs? No.
• ...they are trying to give accurate ETAs? Yes.
• ...they doing a good job at determining ETAs? No.

I believe...

• ...they need to utilize their knowledge of the current process and base their ETA accordingly. "New product offered... Buy Tier 1 for great price... ETA: 2 years" This way the expectation is met. If they happen to come in under 2 years, then the customers will be pleasantly surprised.
• ...they would be better at ETAs if they waited until after the prototype phase and went into the production stage and stopped all this TIER stuff and offer a simply pre-order discount.

Is it just me, or does it seem like Anovos is developing each product like a a Kickstarter project?

 

[wuchi01]

Guy posted on Anovos Facebook pic from a NYC exhibit

https://www.facebook.com/photo.php?fbid=10206923443238942&set=p.10206923443238942&type=3&theater

Think that's the first time Tie Pilot shown in exhibit.
Any people take pics?
Thank you.

 

[Apollo]

Sorry to have to post this but I put in an order to Anovos Nov.30 for "IN STOCK" Items and they have yet to ship and have no clue when they WILL ship.

From what I have been told they are now using a fufillment center to ship there orders, in other words they have contracted a center which ships multiple vendors.

So my Credit card has been charged but you have no idea when my order will ship. :facepalm

Needless to say this does not bode well and I am extremely disapointed in how far this Company has fallen and the total lack of customer service

 

[wuchi01]

When you sell and item, you are not just selling the promise of that item to arrive but also expectations. Those expectations do not stop at promised or implied quality but also promise and implied delivery. It's part of customer service and if you don't agree with that, then you do not know how to offer quality customer service... period.

For those of you who were around during 1999-2002, you know I ran a website called "The Buyer Strikes Back" that was dedicated to collecting and posting feedback from customers who had felt with companies and individuals who offered anything prop/costume replica related. Most people are happy if you deliver on promised expectations and kept a proactive update status (rather than having to consistently ask for updates). It's really quite simple but yet it happens over and over.

Do I think...

• ...they are outright lying ETAs? No.
• ...they are trying to give accurate ETAs? Yes.
• ...they doing a good job at determining ETAs? No.

I believe...

• ...they need to utilize their knowledge of the current process and base their ETA accordingly. "New product offered... Buy Tier 1 for great price... ETA: 2 years" This way the expectation is met. If they happen to come in under 2 years, then the customers will be pleasantly surprised.
• ...they would be better at ETAs if they waited until after the prototype phase and went into the production stage and stopped all this TIER stuff and offer a simply pre-order discount.

Is it just me, or does it seem like Anovos is developing each product like a a Kickstarter project?

Ditto.

The word "kickstarter" was used by someone months ago on their facebook posts right before they started the "Updates".
That's how I look at the process.
Figure the discount is like deposit for somewhat custom goods. All deposits are given interest free.
Full refund, no questions asked is pretty straight forward. Try that with some fanmade producers. How long have people waited for some things?
This is a full legit Company, growing pains to ramp up scale.
Don't believe their spiel, don't buy or get your money back. Life goes on.
If you don't have any orders with them, nobody wants to hear your hate.
If I think my multiple orders won't be filled, I'll get my funds back.

 

[TK7713Gra30]

I can live with the delay, for now as mine will also just be display. Looking at updates the product should be sound, I'm awaiting a full tk, that said the delays with no light at the end of the tunnel is frustrating and unprofessional as there should be some sort of contract between the manufacturer and consumer of a realistic delivery of goods. So far the initial contract has been broken every time as dates go back. The full refund is of course security, but if and should many people pull the plug and ask for refunds , this will surely also affect others as other items are pulled from production due to ANOVOS lacking investment. It's not good and the whole house could come tumbling down very quickly . I see this being the fault of ANOVOS offering too much, dragging the money in before any prototypes or productions pieces are ready. Should the company go under due to people withdrawing, I fear our money back guarantee will not be so rosie . I hope theysucceed and will wait a bit longer but come middle of next year and with no shows I can see ANOVOS having a big hole in their bank balance as they refund customers, and for us, then better to get in quick before the receivers. I really don't see the money back guarantee as cast iron, if every person asked for it, which won't happen of course, there will certainly not be enough as a huge percentage I suspect has been spent on production already , it make me question are they already chasing their tail financially and are new pieces being advertised just to bring in funds to cover over heads. This is pure speculation but it's not like a normal kick starter where the chain is small and said piece is either cast or not. If cast the customer gets a piece if not then no money has been spent and is in the pot to be returned , I think in this instance the pot will have been dipped into quite deeply and new releases are pushed out as pre order robbing Peter to pay Paul.

 

[Mara Jade's Father]

The whole "just get your money back" is not a Customer Service answer. If you waited longer than you were told you would have to and ask and get a refund. It does not fix the aggravation and disappointment you suffered that a seller put you through.

Is that a company policy somewhere that I do not know about? "It is okay to cause suffering and disappointment as long as payment is refunded?"

 

[benhs1898]

The whole "just get your money back" is not a Customer Service answer. If you waited longer than you were told you would have to and ask and get a refund. It does not fix the aggravation and disappointment you suffered that a seller put you through.

Is that a company policy somewhere that I do not know about? "It is okay to cause suffering and disappointment as long as payment is refunded?"

What do you suppose a company could do for "pain and suffering"? This is starting to sound like first-world complaining. Long waits for licensed product is nothing new. I've had money in with companies who couldn't even provide refunds. Anyone remember unobtainium? Studio art and technology ? I've come to learn that his entire hobby is a waiting game.

 

[Mara Jade's Father]

What do you suppose a company could do for "pain and suffering"? This is starting to sound like first-world complaining. Long waits for licensed product is nothing new. I've had money in with companies who couldn't even provide refunds. Anyone remember unobtainium? Art fx? I've come to learn that his entire hobby is a waiting game.

It is not about trying to do something in exchange for pain and suffering. It's about setting standards, procedures, policies, etc... that at least try to avoid pain and suffering.

My main issue I am trying to convey is not about waiting it is about a company's ability and responsibility to state a realistic ETA when the item first goes on sale.

 

[Apollo]

Well now they are posting on twitter and facebook that today is the last day to order in stock items for the POSSIBILITY of X-mas day delivery.

As their third party fulfillment center is swamped with other vendors orders.

I was unaware untill now that they had sub- contracted out their "Warehouse"

Was anyone else aware of this?

 

[Gnar Gnar Jinn]

This is not an anovos issue, its not a replica prop license issue... this happens in all industries...

I work in tech. I've been waiting to launch new products for 5 months, delays happen all the time in product development and manufacturing phases. Ideally we all try and keep products to a strict time table, but this happens in any industry where you develop and manufacture a product. Most people don't deal with factories, and product development, so most people never see these delays, they don't even hear about new product until they are in shipping containers, often times this is 6months to over a year after product development has begun.

In my office 10 of 100 people know about new product before they are packed into containers. And this is a multi billion dollar company I work for, with big purchasing power and a long, positive history with our manufacturing partners...

Imagine being a little guy like Anovos, unfortunately a lot of things are out of their hands. Stop whining about it. If you don't want to help fund a product by being in at the development stage (and take the risks associated with it) then don't. Buy once product is in stock. It's frustrating to wait beyond the estimated timetable, but whatever, I get a good deal by getting in early.

 

[Lichtbringer]

It's a totally bogus argument to say get or refund or stop complaining. It's nonsense. A customer can and SHOULD complain when a company is pulling this B.S. It's the only way to get them to change, maybe. Obviously it has not helped with EFX.

Anvos is acting as bad as EFX and everyone should be complaining. To say someone has to get a refund or stop complaining is ridiculous. Then nothing would ever change.,

If I had been able to get the EFX Biker Scout I would not ask for a refund because they will hopefully deliver some day but you better believe I would be complaining.

People having low standards and tolerating this nonsense is why it continues.



Tom

Complaining means nothing else than some hot air.

If you want a company to think about and change their behaviour, hit them were it hurts. And that is money, esspecially for a small company at the beginning.


I have also ordered some items from them. I´m not impatient and i have taken their estimated release ( i didn´t say "promised" release), calculated some additional months for the likely delay. To that day i have given me a wait time of six additional months (as delays are so common in this hobby). Thats is my personal comfort zone, and my point of no return. If they stay under it, even if only a single day, i´m fine. After that i will ask my money back and blacklist them in my books - that does not only means no further ordereing from them, it´s also having me warning about them wherever i can. Until then i will give them the benefit of the doubt, without complaining.

 

[Tom1971]

Complaining means nothing else than some hot air.

p:cool

 

[Gnar Gnar Jinn]

p:cool

http://i63.photobucket.com/albums/h...6/article-0-08C38070000005DC-227_634x4872.jpg

lollol

 

[Mara Jade's Father]

Once again I feel that the main focus of my posts are being overlooked. Whether I have an item on order or not, my concerns for Anovos would still be the same. I remind people that my concerns are not for me, the funds I sent, to the item on order. My concern is for Anovos and my friends who have a vested interest in the company. I want them and Anovos to do well. My posts express concerns for business practices that I feel may be hurting them in the long run and causing unhappiness with their customers. I am not angry, I am not frustrated, nor do I think the actual time from pre-sales to delivery is too long. I have expressed what my concerns are and ways in order for Anovos to alleviate those concerns.

 

[cyberpyrot]

My problem is they keep launching new pre order items without shipping any thing. By the way how does those Han Solo holster turn out do they fit well ? What about those Vader costumes? Personally a month or two if fine but a year later? And to add insult to those people who have been waiting a year to have to see new pre order product after pre order product.