ANOVOS issues (ANOVOS ONLY discussion)
- Thread starter Art Andrews
- Start date
Not a peep when I requested a response...just the hand crafted, curated emails urging you not to miss a time-limited opportunity to preorder...
None, they don’t care at all.
Official channels? No. I know John and talk with him from time to time about the Trek side of things. He made clear early on (back before all the BS) that NDAs keep him from saying much, and he's not involved in the other departments (BSG, GB, and SW) at all, doesn't know how they're running things, doesn't know what specific progress or obstacles they've faced -- just has had a general sense for the last couple years that things are kinda frantic and he shouldn't ask. So he's kept his head down and just tried to get the best Trek product he can approved, made, and delivered. I'm looking forward to getting my bomber jacket in the next couple months, and he's been announcing each new item as it's approved -- most recently the Kirk casual uniform tops, which I have no interest in.
Not bankrupt, not out of business... And no idea what sort of reshuffling of priorities is going on over in the Star Wars section due to the (presumptive) non-renewal of the license. I have a feeling they're going to be restocking new runs of completed and successful items as much and as quickly as possible, to capitalize on them while they can. I hope further, they use that to push as many "hung up" projects to fruition as they can -- again, so that they can maybe squeeze in a second run before they have to stop taking orders. Otherwise, I don't know how much of the money from sales of other properties' items will be going to complete all the outstanding SW project R&D, manufacture, and delivery to fulfill all the outstanding preorders, and thus impacting new items and new runs of Star Trek, BSG, and Ghostbusters items.
Not bankrupt, not out of business... And no idea what sort of reshuffling of priorities is going on over in the Star Wars section due to the (presumptive) non-renewal of the license. I have a feeling they're going to be restocking new runs of completed and successful items as much and as quickly as possible, to capitalize on them while they can. I hope further, they use that to push as many "hung up" projects to fruition as they can -- again, so that they can maybe squeeze in a second run before they have to stop taking orders. Otherwise, I don't know how much of the money from sales of other properties' items will be going to complete all the outstanding SW project R&D, manufacture, and delivery to fulfill all the outstanding preorders, and thus impacting new items and new runs of Star Trek, BSG, and Ghostbusters items.
ggriffaw
Sr Member
It's good that the Trek side appears to still be going. Anovos don't seem to understand that customers don't view the different licenses as separate companies. Poor execution by Anovos regardless of which license the item is from makes customers less likely to want to order Anovos products from other licenses.
Even though the Trek side still appears to be working they are not doing too much with it. I was really looking forward to some more replicas from TOS and TNG and all they gave us was one single replica from Discovery that they have not even supplied the promised stand for it and the last I heard some people are still waiting for the Phaser.
ggriffaw
Sr Member
I got a reply from Anovos!
I replied to one of the emails they sent about purchasing a Star Trek Phaser. This uses email address "support@anovos.com". Maybe the tickets submitted through the website aren't being looked at very quickly (or at all).
I sent the below on December 7th. I refer to an order of a Shoretrooper helmet I placed on September 18th, 2020. I didn't include the list of the other items in this post. The reply from Anovos came on December 8th.
My email:
Reply from Anovos:
I replied to one of the emails they sent about purchasing a Star Trek Phaser. This uses email address "support@anovos.com". Maybe the tickets submitted through the website aren't being looked at very quickly (or at all).
I sent the below on December 7th. I refer to an order of a Shoretrooper helmet I placed on September 18th, 2020. I didn't include the list of the other items in this post. The reply from Anovos came on December 8th.
My email:
Reply from Anovos:
Official company motto: "We recognize that we have had unavoidable problems recently due to <blame here> but have taken steps to resolve the issues and expect rapid improvement in the coming weeks...(Repeat as needed indefinitely)."
Kal Argos
Sr Member
So I also finally got a reply Monday ... seems Charlie was sick for a few weeks. I hope he is better. But it DOES NOT explain why "Machiel" was absolutely no help or "Reggie" who apparently exists there.... its very odd... almost as if Clark Kent is in fact Superman... those two are never seen together... hmmm....
cboath
Master Member
Interesting that they mention they're sending things like the Mando and RG helmets out as quick as they can, but one's that were stated as 'in stock' 3 months ago haven't shipped still.
Also interesting they want to blame covid for shipping issues of months delay, but literally no other company has anything remotely as long as that for delays. Maybe a few days. Not a few months.
I wonder when BBTS will remove them as well.
Not cool, but what a lot of us have come to expect from them.
well that was fast - when i checked there were a few items up for preorder with an eta next year - imperial guard helmets, mandalorian helmets, and a few soft goods. not anymore
enterprise0216
Sr Member
Correct i noticed that as well. Looks like many are starting to catch on and possibly being pressed by customers as to what is the status of this and that. Who have been waiting for who knows how long. Apparently they are realizing slowly they as a whole don't want their reputations to go down the drain.
Whelp... The Star Wars items are back up on the Anovos site. Everything is listed as "interest list." Maybe they are trying to create some kind of metric to show demand for their product so they can try to justify keeping the license with Lucasfilm.
Cheers
Steven
Cheers
Steven
Similar threads
