So much for Halloween! We've been getting some really conflicting information and it's time for some straight talk on some of these items. Let's start with the Han belt rig:
- JUNE 2014 - paid in full; others may have ordered earlier
- MAY 2015 - Last product update on the Anovos website, belts are being packaged and shipping by "late May"
- AUGUST 2015 - RPF thread update: "The good news on the belt rig is that they are on US soil being packaged for shipment. The end is very near on this project."
- AUGUST 2015 - RPF thread update: "The good news on the Han Belt is they are being packaged now. So the end is finally near on these items."
- AUGUST 2015 - Re: pics of finished product: "I typically shy away from showing pics of the final product for fear of ruining the unboxing experience for others."
There were many requests for an estimated shipping date in the last month on this thread which have each been ignored, even when Anovos has replied to other bits of those same messages. There was one response, worded so strangely that I couldn't make sense of it: When we were told that the Vader helmet would be the first item shipped for costumers, I asked if that meant "first of the Vader items" or "first of the Star Wars line," the response was: "that would be the Vader helmets."
However, the web site has now been updated. The "Star Wars Product Updates" page has been jettisoned in favor of the new email update system (we've only gotten one related to the classic TK armor) and the estimated shipping for the Han Belt Rig on its pre-order sale page is now
WINTER 2015! They were being packaged in May, and again in August, but they're shipping
two seasons from now? This just doesn't add up.
VADER
The last Vader ensemble shipping estimate (August 2015) has come and gone without an email, website or thread update. Its pre-order page still estimates shipping last May. The helmet shipping estimate on the individual product pre-order page is fall 2015 - is that accurate?
HAN BESPIN
The Han Bespin ensemble, once listed on the Star Wars updates page on the website as a late summer/fall 2015 delivery has no estimate on its pre-order page. That sales page still directs us to the now-empty SW updates page for the latest estimates.
Then there's stuff like the TK arming suit or the back and forth on the plastics for that product. I know the initial hype is mostly marketing speak, but when Anovos walks back the hyperbole on the materials or actually removes a promised item from the TK pre-order, it needs to be handled better. When we wonder what happened to the miracle plastic which was being developed, recognize that you guys are the ones who made it sound so ideal for this application. When we ask about the rigging system, you gotta know that we're not the ones who made the arming suit sound so innovative, easier and convenient than traditional strapping. Anovos had been great about communication early on, but the communication has slowed and has become weirder, less forthright when it comes - bordering on defensive or evasive at times.
I know and like several of the people involved in these projects. I'm proud to know that Anovos grew out of the ranks of RPF membership! I'm excited for them and the work they've got the opportunity to do having secured the coolest possible license. You've got thousands of my dollars though, and god knows how much has been collected from all the pre-order customers in the Star Wars line. We have yet to see a production sample from any item in the line, and asking to see the one we're told is completely done was met with such a strange reply - Anovos should be
dying to finally show us something they've made for the STAR WARS line! I'd think you guys would be sitting at the end of the production line with a camera, but you're boxing them up for a year without taking a picture? How surprising can the unboxing be - does it look so different from the prototype being used to solicit the pre-orders? We're getting conflicting or confusing information on our investments. It looks like it may be a year and a half for the first product ordered to ship, assuming the latest update tucked away on the pre-order page is accurate and it doesn't get pushed back again. Please, give us some straight talk on these items and what we can expect as far as the finished product and shipping times go. Try not to fall back on the idea that we can always get a full refund. That's a good policy, but if we've waited over a year we're probably committed, and if we don't have a realistic expectation of when they'll come or what they'll look like it's hard to make an informed decision on jumping ship or staying the course. A 0% interest rate is also a pretty bad return on a loan to a business, and that's what a refund over a year later would feel like. Some customers might hope to re-sell their purchased items if they no longer want them and the estimated wait to receive them is short enough.
Anovos, help us to reclaim the enthusiasm we all felt at the beginning of this thread! You're our only hope.