But I don't care. This is their job. This is how they make money. They need to be able to paste on a smile when they go to work or they need to find other employment. There was a recent story about some Burger King manager or something who cussed out a customer and they deserve to get fired. I don't care what their day was like. I don't care how worn down they were. They acted unacceptably and deserve to lose their job over it. All the excuses in the world don't change that.
And for celebrities that are being PAID by their fans for pleasant interaction and autographs, they DO owe their fans. They are being paid by their fans. They are making a living off of their fans. If it's some guy off the street, sure, he owes that guy nothing because that guy isn't paying him for attention, but when it's pay-for-pleasantries like at a convention... the celebrities DO OWE THEIR FANS WHO ARE PAYING THEM!
I've had fans scream in my face (fans of something I worked on, not me specifically) and I promise you, I didn't deserve it. And while I wasn't selling autographs, I was paid to work on the thing they were a fan of. And guess what-- when some ******* fanboy gets in your face when all you're trying to do is make a living, and you've done nothing wrong to them, you have every right in the world to tell them off. And I did.
Again-- if a celebrity wants to sell their autograph, they should have a decent attitude and slap that smile on. I agree--
The only point I was trying to make-- is that sometimes people have hard lives, and while that may not excuse their bad behavior, I think it does buy a little empathy and understanding.
If you don't care, that's totally fine. There's a spectrum from empathetic to self-absorbed and everyone falls on it somewhere different.