Sorry for the delay, but as has been mentioned already I was at C6 in Florida all last week.
Now, a few things about the fit of all of our goods....
Everything we offer is so ridiculously custom in its design and execution that we created our OWN size charts for ensuring proper fit.
Not only, but the Cap chart asks you to add 2 inches to your chest and 2 inches to your waist for the proper fit of garment...the pants ask for 1 inch on the waist and 1 on the hips.
Failing to do that, it's rather certain that these goods will NOT fit in the desired way...which is also why we encourage everyone to take their body measurements and call me so that I can tell you personally what size you need to fit your body.
Next, if this was not purchased for use as a riding suit then naturally it's not going to fit UNLESS you remove all of the body armor from the garments. In total they take away about 2 inches of fit...so if someone calls and speaks with me about sizing....my very first question is always "Are you going to use this for riding, as an actual riding suit?" If your answer is NO, then we look at sizing with a better fit to your body...but NATURALLY you have to remove the body armor from the goods in order for it to fit properly.
These goods come standard with the body armor and it's only going to make wearing the goods difficult and probably too tight if they were not purchased as riding gear.
So, that said....let's recap...
- You must use your own body measurements, not existing garment sizes for fit.
- Speaking to me personally about sizing will ensure proper fit prior to ordering.
- Removing the body armor is up to you to do...and it's easy, but failing to do so will result in goods simply being too small.
thundrkiss,
I keep all my notes from every single phone call and customer I speak to. Can you tell me when you ordered so that I can pull up my records and see what body measurements you gave me, leading to the sizes you ordered ultimately?
I also need to know the name that the order was placed under...that you can PM me here privately.
Do you still have your body measurements, the ones you gave me at the time of your purchase?
I'd also like to continue this publicly. Considering the assumption that it's always the companies fault if goods don't fit...I'd like to now publicly get to the bottom of why this has happened, and at that point I'll be able to see how to handle this. Anyone who knows me, or how UD Replicas is run will tell you that I/we NEVER assume to be perfect, and errors from time to time can and unfortunately WILL happen. It's all part of being human...and if we have made a mistake, then simply put I personally take care of the issue. :thumbsup So I'd very much like to do that here...get to the bottom of this. Okay? :cool
Not only but yes, we are behind on emails. Nearly 7,000 from SDCC alone and a little over half that NOW from last week while I was at SW C6 so yes...I do acknowledge the lack of immediate or acceptable time in email responses but this is why the RPF is such a valuable tool.:thumbsup Discussing YOUR specific order here will allow for thousands to see just what transpired and how it happened. I think this is not only important, but it'll allow me to stay on top of this for you and deal with it instantly.
As was also posted above, yes...there are no returns or exchanges of any kind. To be frank, I produce what you order...so when someone orders an XL we produce and deliver an XL. It's the customers' responsibility to ensure that they're ordering the right size. That's why the size chart is clearly detailed for our Capt Suit...and why I speak to every single customer that calls in for sizing help.
thundrkiss I await the details requested so that we can get this resolved for you.
Thanks!
David
