Hello Michael,
Thank you for reaching out in regards to your Kylo Ren Ensemble order. I do want to start by saying thank you for your patience as this has been a long road to delivery. I will do my best to answer your questions, but wanted to note that a detailed update about this and the other Kylo Ren ensembles is being written as we speak and should go out next week (pending approval).
As for production and where we are at, I have to differ to the pending update as I do not know all of the details and would not want to say something that was not true. What I can say is that everyone at ANOVOS is dedicated to getting this product back on track with as early a delivery time table as possible. You have stated you want to cancel if this does not ship in the next 60 days. I honestly don't know if that is attainable, but I know that time frames will be in the update letter so I would suggest waiting one more week for that update before you decide to cancel.
That said, the benefit you have for being patient since 2016 is the early tier 1 pricing. You paid $2074.38 and the current price for the Premier Ensemble is $3999. You got an amazing deal and I feel terrible we have not been able to get this into your hands sooner. I can say that ANOVOS does not settle for anything less than amazing and that the wait will be well worth it. If you have any other questions, please let me know and I will be happy to answer them to the best of my ability.
Kind Regards,
Charlie
ANOVOS