I heard back from Sideshow today and here is what they said......
Thank you for taking the time to contact Sideshow Collectibles. I’m so sorry to hear that your collectible arrived damaged.
I have looked into our available inventory and have booked you a replacement order for the Samaritan Prop Gun only. Please note this does not include your base, wall mount, or bullets. At this time we ask that you destroy your prop gun only as it is not necessary to return this part. Please read the precautions listed below before destroying your part. After you have destroyed your part, please be sure to provide .jpg formatted photos in a return email to us. Upon receipt of the requested photos, your replacement piece will be shipped out to you at no additional charge. We ask that you provide photos within the next five business days or by 12/12/08.
** Please use care and precaution when destroying this piece. We ask that you use a rather blunt instrument to scratch the finish of your piece. We would advise placing the piece in a cloth bag, pillow case, or heavy duty trash bag to contain any flying debris as well as any small pieces that result from destroying your piece. DO NOT set fire to your collectible or drop it from a high altitude as this may cause bodily harm to yourself, bystanders, private or public property. We also ask that you protect yourself from flying pieces or shards by wearing eye protection, if possible, as well as proper footwear.
Sideshow Collectibles will not be responsible for any injuries caused by destroying your item. So please make sure you destroy the item in a safe fashion.
Have any of you ever had a reply like this?
Just wanted to make sure some others have had, before I take a hammer to it and then get the real e-mail from Sideshow roll in a day later.:cry