I contacted him once and asked why the shipping charges were so high he said because he has the boots made some were else and then shipped here I think it was Thailand he said. So he might be paying these guys a very low wage. Just my two cents.
Hello to you all, My name is Robert Maddux and I am the current owner of Motorcowboy. I have only owned the company for about 3 months. I bought it from The previous owner, Jim Evans, who was dying of cancer and has since died. The last 12 to 18 months before his death, he was not able to spend a great deal of time and effort on the company. I have really focused on improving quality and service. While there have been some issues, I have been very progressive in making customers satisfied when there are issues. Please read the comments below from one such customer.
I have a business partner who make the boots, he is a small family owned business in Thailand who only makes boots for me and I only sell his boots, It is a joint effort. It is not a cheap factory in Thailand, It is a craft shop. As far as taking care of my customer, if there is a problem with the boots, and it is our fault, I fix it. I have owned a number of businesses and I stand by my reputation.
I hope to have the effort to work with you in the future. Please feel free to call me if you have any questions.
Best Regards,
Robert
I will get you Joey's email if you wish.
I know different people have various opinions about this company. I feel compelled to write a review. I have purchased from them in the past. I bought my Adam West style Batman boots there and was pleased with the quality.
I had recently decided to buy another pair of boots... Mad Max to be exact. I contacted them and asked for some changes in the product for accuracy in details to the movie boots. They absolutely complied and got the details perfect for no extra cost.
The boots arrived and I was thrilled!
Then I put them on and the fit was not what it should have been. The sizing was just slightly off and they are made to measure. So, I contacted them and asked what could be done. They said return the old boots with some MORE detailed measurements than what I had already sent and they would fix them.
Well I shipped them and when the shipping company asked what the value was I told them. Well, Thailand's customs seized them and was charging Motorcowboy the same amount that the boots cost as an import tax. It did not matter that the boots were from Thailand originally and being returned...
After much wrangling and efforts by me, DHL, and Motorcowboy we were at an impasse.
Here is when they showed me their true colors. Motorcowboy offered to simply make me another pair. They really are stand up guys and are doing right by me... even though it is a loss to them.
So, if you ever thought "is it worth it?, are they reputable?"... I say yes.
Before anyone asks if we tried this or that... we tried it all... I am just giving you the "short" version. I even offered to pay Motorcowboy the amount that Thai Customs was demanding to release the boots... they (Motorcowboy) would not take my money!!!
The replacement boots arrived last week and they are a perfect fit, I couldn't be happier.
Good and honorable is my opinion.
Joey