With all due respect to Brundlefly, his argument about screen-used accuracy is specious, because it pertains to a
STUNT.
Besides,
all licensed replicas are pretty much idealized, with material, workmanship, and finish defects found in the original prop absent, unless we're talking about a deliberately weathered/distressed/battle-damaged/screen-used-stunt look, and that's
always been explicit in the product advertisements.
I'm not saying HCG is guilty of a "bait & switch," but they
must acknowledge the defect, because anything short of that would be a
BREACH OF CONTRACT, due to the gross discrepancy between the production proof photos and the actual replicas.
Given the return policy that was just posted, this is what I would expect from HCG:
1. Announce a RECALL of all PRs exhibiting noticeably visible Thompson barrel & 870/SPAS cage droop and provide a direct phone number & e-mail address ONLY for recall claims.
2. Offer a FREE repair or replacement of the replica, including sending a pre-paid return shipping label (as an exception to the current 3-day return for refund policy).
3. Reiterate that ANY customer-attempted repairs will void the warranty.
4. Extend the return period to 3 days
from receipt of the return shipping label, in case some customers are unavailable at the time of receipt of their PR to respond (this
IS vacation season, after all!)
As a technical writer & branding expert who's helped prepare dozens of product warranties in my career, I feel the above is quite reasonable. A prompt & organized product recall by HCG will make the following statement true: "A bad PR should not be cause for bad PR"
D