Q2 Delivery UPDATE! - Please Read! - Some Orders Now Facing Delays -
With all Q2 Deliveries well under way since the first week of June, and all merchandise in our Toronto warehouse - it is with great regret that we must now put all remaining Q2 products on hold.
We have been issued a product recall on thousands of ZIPPERS. These zippers are in all shapes, colors and products from Batman Begins, Batman Nomex, TDKRises Batman, Star Wars and Superman.
We've already reached out to those customers who have already received their goods, and are affected by this recall. THIS MEANS THAT IF YOU HAVE RECEIVED YOUR Q2 SHIPMENT, AND WE HAVE NOT CONTACTED YOU, THEN YOUR GOODS WERE NOT AFFECTED BY THIS RECALL and your goods are FINE!!!!
Since being issued this recall we've been going through each garment, order by order...and now the last possible shipment UNAFFECTED by this zipper recall goes out tomorrow.
The rest, sadly must be sent back to our factory. The zippers will be replaced, and then the goods will be shipped back, where they will then proceed to you all.
Every single dollar associated to this recall will be covered by UD Replicas. All shipping and labor is 100% on us, and rest assured - We Will Correct This! We'll cover all the costs...but we do ask for your patience here. Yes, this recall comes at the worst possible time, not only are the goods done but they're also all in our warehouse. Be that as it may, we cannot ship out faulty merchandise -KNOWING- that there's been a product recall.
We ask for your patience and understanding here...naturally some will be disappointed by this news but please understand that this is not 'our' delay, and that we continue to follow and deliver on our production time frames.
Unfortunately product recalls do happen, and this one affects us directly.
We're already in the process of shipping merchandise back to be repaired and corrected. We hope that you can all understand what's happened here and that it truly is out of our hands. We will correct the problem, but we do ask for your patience.
We expect the earliest orders to start shipping out in 3 weeks from now. Total expected delay estimated at 3-5 weeks.
- David Pea
UD Replicas/President