Eaglewood, let me tell you that your experience is not very common. A good portion of the work done in my shop is fixing the mistakes from the Micheales up the road. Most of the frames there are not cut in house, are assembled by teens making minium wage, and (the most important part in my mind) Michales keeps their base rate artificially high so that they can offer "60%" discounts. Their 60% discount is about the base rate for a frame at my shop. Now if you are looking for a dirt cheap premade poly frame (most frame shops don't deal in plastic) its the place to go. But if you can, support your local framers instead of a huge corporate store thats going to make all of its profit off of scrappbooking supplies. Now not all small frame shops are run by angels either. I just took apart an original water color that had been framed at another local shop. The lady was not happy with the look and wanted it redone. The other shop had used super tacky adhesive transfer to glue the mat directly to the artwork. I had to call her up and tell her that her very expensive piece of art had been ruined by the previous shop. Moral of the story, shop around a bit and look for online reviews. Get a few quotes and go with the shop that you feel the most comfortable with.