My experience as a US subscriber went very well.
I'm at 24/25 shipments. In that time I had one month that was delayed a couple weeks.
I had an issue that had a bent frame piece, and an issue with a missing gunner station sticker (that I probably won't even use). Upon contacting DeAgostini, I had replacements within a week of each, respectively.
I also had two instances where I screwed up and needed some replacement parts. I contacted DeAgostini to inquire how I could purchase individual issues. They said there was no way to buy them, but they would send them to me. Again, replacements within a week.
So, my subscriber experience went well.
Something I am having issue with is the 'moderation' going on at the DeAgostini's UK Falcon forum.
Any comments or questions that shine an unfavorable light on DeAgostini or the kit are blatantly removed with no comment/response from DeAgostini as to why, beyond the obvious.
I don't think DeAgostini had any idea how critically the kit would be scrutinized. Various accuracy issues have come up. Some minor, some not, with the most recent being the missing greeblies.
Unfortunately, I don't see DeAgostini correcting the issue. But, they should just say so and be done with it. Don't just censor and ignore those who respectively ask a question and are awaiting a response, good or bad.
I feel being ignored is what incites the more disrespecting comments.
Like I tell my girlfriend... "communication. communication. communication". Goes a long way and solves a lot.