Deagostini Falcon. Anyone seen this?
- Thread starter Howard
- Start date
KramStaar
Sr Member
Well I finally got my confirmation of shipment email this morning, but here's what it said:
I checked my bank account and only one charge is there. I'm wondering if I'm going to receive 2 different packages or one. I wouldn't doubt that only one is coming and this is just the start-up glitches that happen. Will call them later today and find out for sure. But here's the question... seeing as they sent it out today and I live on the East Coast, how long should I expect delivery?
| The following items have been shipped: |
| Qty | Product | Unit Price | Shipping | Tax | Subtotal |
|---|---|---|---|---|---|
| 1 | SW Millennium Falcon Month 1 | $59.99 | $6.99 | $0.00 | $66.98 |
| 1 | SW Millennium Falcon Month 1 | $59.99 | $6.99 | $0.00 | $66.98 |
| Total: | $133.96 |
I checked my bank account and only one charge is there. I'm wondering if I'm going to receive 2 different packages or one. I wouldn't doubt that only one is coming and this is just the start-up glitches that happen. Will call them later today and find out for sure. But here's the question... seeing as they sent it out today and I live on the East Coast, how long should I expect delivery?
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DarthJ
Sr Member
Yep just got the same email myself.. They better get this billing issue fixed ASAP!! :behave
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TronGod
Active Member
I got this SAME email last night/this morning... However I called.. They claim that EVERYONE who ordered it (I guess up to a point) got this email. They said I WAS CHARGED 2x but they have refunded/or will refund the other charge. You will NOT be getting two, they said they are fully aware of the problem and that only 1 got shipped. I had previously got the 2 different emails saying I was being charged a few days apart, so this wasn't a shock. I'm pretty sure it says delivery is suppose to take 10-14 days. So it's being sent snail mail for sure. Sounds like maybe its coming via the USPS which is horrible...but i'm not sure about that..I forgot to ask them.
Now if you really did order 2....I'd check to make sure you are getting 2.
p.s. For the record... it ended up taking 10-11 days from ordering it until they shipped it..
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Quoting myself here, for those that maybe haven't read through the thread, or just missed it on the last page. This is what happened with the double charging & multiple emails.
For all those that are worried about shipping, I got my shipped email on Friday, & UPS just delivered it.
that is a grand total of TWO business days, from when they shipped it.
I'm now, half expecting someone to complain that they said it would take 2 weeks, but it took two days, therefore, further evidence that these guys can't be trusted at their word.:lol
TronGod
Active Member
I think we can all agree they should have CONTACTED US and explained the problems going on with the orders. I know companies such as SIDESHOW COLLECTIBLES does in fact contact you when something gets screwed up... making everyone have to call in on their own and read about it on the internet is not helping them gain good pr
So was it two issues that you received at the same time?
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Look who just sent out an email. I guess better late than never. Here is the quoted text:I think we can all agree they should have CONTACTED US and explained the problems going on with the orders. I know companies such as SIDESHOW COLLECTIBLES does in fact contact you when something gets screwed up... making everyone have to call in on their own and read about it on the internet is not helping them gain good pr
March 16, 2015
Dear Millennium Falcon Subscriber,
Oops! Our system made an error with some customers. You may have received
duplicate emails that your payment had been processed. Payment was only taken once
but our system sent out the email notification twice. We are looking into this error but
we assure you payment was only processed once and you will only be receiving one
pack of parts per month (unless you ordered more then one model).
Your Star Wars Millennium Falcon – Month 1 Model is on its way to you. We look
forward to bringing you this magnificent model every month over the period of this
build.
If you have any questions or concerns please call (877) 544-6779 or email us at
customerservice@deagostiniusa.com
We truly appreciate your business and apologize for any confusion this may have
caused.
Happy Building,
ModelSpace USA
It was all four,
Double boxed with some bubble wrap. The parts come on four seperate blister cards, with the four magazines, the blueprint, & a fold out guide that explains what we're getting, what the model will do, & some upcoming features from the magazine that help with some customization.
BTW...I did receive an email with a letter attached from their Customer Service, with an apology, & explanation of what happened.
Good form in my book.
See... what I tell ya... nothing to worry about!
thumbsup:thumbsupUnfortunate that I can only like a comment once. I may actually make this my signature, with your permission of course.:rolleyes
GF
Sr Member
Hum I don't see any holes, the 32" didn't have any holes and my Master Replicas doesn't have holes either, would look nicer with holes though .
TronGod
Active Member
Yeah I just got this too...tho it was a PDF for some odd reason... Makes me feel better that they did that....
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Well I already got a Han..just have to make my 3d chewieSee... what I tell ya... nothing to worry about! Maybe they'll make it up to use by sending out little figures of Han and Chewie to make up for not getting the Han statue in the states!
EDITED
Where'd you get your Han from?
