And who in their right mind would offer a product line of this quality and volume with only (according to one article) 7 people in the company?!!! Even if it is 12 people, WTF?!!!
I thought this line was particularly funny: " our shipping people also handle other tasks in the company regarding operations, maintenance and other tasks. As you may have already surmised, we do not have a full-time fulfillment team"
Just goes to show taking your money is priority one; hiring people solely to make sure things get shipped out, not so much.
Er most small companies work like this. I've worked for multiple small companies with millions of dollars of revenue and wore multiple hats including logistics and shipping. That's just the way it works.
I appreciate this blog posts and HOPE they can get it working better in the future. As far as them not really talking about shipping past items and refunds what could they possible say right now that could make people happy if they still can't IMMEDIATELY do it. All they can really do is make changes and hope to catch up.
That said I still have my refund request in the works but will gladly buy from them again once they get all their stuff caught back up.