This actually brings up a really good point that we have struggled with. We tried Facebook as a medium to deliver updates but found that it was fleeting. I tried a little bit here, but even that is fleeting . We think the website is the way to go , but in the end don';t know if anyone is actually reading the update site because we still field a ton of questions regarding updates. So, what is the best way ? Do you all check the site or would you prefer a direct email with current changes or only when a sharp change occurs ? Your input would be supremely appreciated ...perhaps this needs its own thread..
Hi GotMaul. First, I want to thank you for wading into the firing line. I must say that I do check your update page on your site, frequently. I check that, cause I'm one of the few on the planet who is NOT on FaceBook, & have no desire to be. Because I find FaceBook is actually impersonable. Update emails, again for me, have a more personal, one on one, feel. I read them over & over again. They're not deleted. They're held onto, because they're a sign of hope. It's the same with eFX. It tells me (a) you're still alive as a company, & (b) more importantly, that I'm not forgotten as a customer. Your site is a great source of information, but, the updates target dates aren't believed (by me at least) anymore. & maybe that's a source of the questions, regarding updates, you guys are getting. & because of that, yes, I check it frequently- but not often. & so I find out (as an example) about the OT TIE torso cancellation - or change - or... I don't know what's going on with it - from someone posting here on the RPF. As someone who has (or had... I don't know anymore) this item on order, that would've been a great update to get in an email.
Another issue, for me, is how some items were pushed to the front of the line, over items who've had paying customers waiting for years. Like the FO Stormtrooper items, over say the Han Solo (I don't have on order) holster rig, or the Darth Vader (I do have on order) helmet. & as someone who has a number of orders with you guys, that's disheartening. & it's why I (& many others) say, nothing else will be ordered until ordered items are received. Trust is waning.
I very much appreciate you coming on these forums to answer questions as best you are able. & I know it seems like -right now- it's all flaming arrows, but you're still here, & for me, that counts for something.
