ANOVOS issues (ANOVOS ONLY discussion)

I never received an email about this change. Just read about this news this week. I emailed this new place two days ago about my order from 2018 with the Anovos order number. They did reply the next day stating they plan to ship my Luke Skywalker helmet early 2022. Prior to this week, I gave up hope on that helmet.
 
Maybe I'm wrong, but everything I've seen, and I've seen a ton of screenshots posted in various FB groups over the last few days, the messaging all sounds the same as all the stupid emails Anovos sent me. But hey, maybe it's different this time ‍

That said, I really do hope everyone gets the items they've been waiting on, and soon. I also hope someone gives Joe a mighty kick in the nuts. I'll check back in on this thread next year :p
Maybe it sounds the same because both are written in the English language. The content however is different as is the approach. NewNovos has been proactively reaching out to people with open orders individually and not just generic email blasts with flat out lies for delivery dates. People have been reaching out to them and actually getting replies. So far this is a huge improvement.

What does this community want? To just continue with the status quo for forever? Just let Anovos continue to do their awful preorder/pyramid scheming antics?

Everything I have been seeing as been a step in the right direction. Instead of being grateful that a new company is coming onboard to fulfill orders that were probably never going to be filled, a loud group has been busy just being ridiculous. Luckily I only got strung along with Anovos for a year on the Kylo suit before I did a chargeback. I know many more people have been suffering for longer and for more cash. I get the skepticism. Especially with the Star Wars license because it seems any company that takes that on fails miserably. I do think that we need to dial back the fan toxicity.
 
Maybe it sounds the same because both are written in the English language. The content however is different as is the approach. NewNovos has been proactively reaching out to people with open orders individually and not just generic email blasts with flat out lies for delivery dates. People have been reaching out to them and actually getting replies. So far this is a huge improvement.

What does this community want? To just continue with the status quo for forever? Just let Anovos continue to do their awful preorder/pyramid scheming antics?

Everything I have been seeing as been a step in the right direction. Instead of being grateful that a new company is coming onboard to fulfill orders that were probably never going to be filled, a loud group has been busy just being ridiculous. Luckily I only got strung along with Anovos for a year on the Kylo suit before I did a chargeback. I know many more people have been suffering for longer and for more cash. I get the skepticism. Especially with the Star Wars license because it seems any company that takes that on fails miserably. I do think that we need to dial back the fan toxicity.


Communication is great and I'll readily admit that is a step in the right direction, but there is a LOT of ground to cover for this whole issue to be resolved. So until people start getting their orders in hand or start seeing refunds, I'm going to remain very, very skeptical. I'm hesitant to give any credit to a company we know virtually nothing about. I would love to be optimistic about this and I'm sure most here would too, but history has proven us to hedge our bets. I personally wasn't robbed by ANOVOS, but I do have very strong feelings about seeing my peers being ripped off, especially by a company that was promised to be by the fans, for the fans. It's a betrayal to say the least and one that runs deep considering they were members of theRPF.

That being said, it's really tiring to hear the terms toxic and toxicity tied to fandom, not just with this topic but so many others. If fans want to express frustration with a company for getting robbed, they are entitled to express it. If fans want to express skepticism given the track record of the companies lined up to fix the problem, I think that's a perfectly reasonable response. Perhaps it might be worth considering that advocating for a company instead of your peers is counter intuitive and really rubs people the wrong way. I empathize with you personally on not getting what you rightfully paid for. It's not fair. Not by a long shot. I would be really pissed off too and that's why I feel so strongly about not giving credit until it's due because this could still go sideways. I hope I'm wrong. I really, really hope I'm wrong.

Just keep in mind that lambasting your peers with heavy labels like "toxic" often comes across as advocacy for a company and smarts others who may not have been as fortunate as you because your issues with ANOVOS were resolved and their's are yet to be. We're fortunate to have places like theRPF where we're allowed to vent about aspects of the fandom. Whether it's this situation or the displeasure some may feel with the content being produced by Hollywood. No matter the subject it often feels like fans are telling other fans their opinions are either not welcome, not right, or politely told to shut up when they should be standing alongside their fellow fans in solidarity. It doesn't mean we all have to agree but I think the division isn't helped when we throw around broad terms that disparage one another and trying to silence those ideas by screaming "toxic" because it just deepens the wound. If we try and blanket the subject with this false veneer of positivity then we only hurt ourselves. Leave that thinking for the corporations who feel smothering dissent is a good tactic to remain solvent. If we are divided then nothing gets fixed.

Ultimately I hope everyone affected by ANOVOS is compensated. Whether they get their items or they get a refund. It's long overdue and I sincerely hope this new company comes through and I will happily admit I was wrong to dispair. Until then I will remain doubtful.

I also will happily advocate for the talented artists on this forum. They may not have the credentials of a Lucasfilm or Paramount, but they have proven themselves to be trustworthy and their history here has vetted their credibility.
 
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What it sounds like, in the Dunovo or whatever it's called emails, is that they are going to AGAIN restart production on items that were supposed to be done several times over.

Which means nothing this coming Halloween and only maybe something in time for the one after.

At best.

I wonder if this is a gummy, roundabout way of just renaming themselves with Joe and Dana behind the scenes still.

Awful.
 
What it sounds like, in the Dunovo or whatever it's called emails, is that they are going to AGAIN restart production on items that were supposed to be done several times over.

Which means nothing this coming Halloween and only maybe something in time for the one after.

At best.

I wonder if this is a gummy, roundabout way of just renaming themselves with Joe and Dana behind the scenes still.

Awful.
This is what I’m wondering.. is this some kind of paper loop hole to get them out of owing anymore..
 
Making people whole is great.

But I will never consider this "water under the bridge" or welcome those guys back into anything.

They are obligated to make things whole.

And I hope that folk here will point them out when they see them at conventions or other such that we can warn other people we know in fan/ costuming world.
 
Anovos was in too deep to do anything - regardless of the real reasons. Everyone here knows that.

The most likely scenario was - and still is - that those with outstanding [Anovos] orders will end up losing.

But this latest development was unexpected, at least to most of us. An unthinkable opportunity for those of us who got screwed.

I certainly won't throw them under the bus just a few days after 1. they announced they would clean up the mess Salcedo, Gasser and Maegen Hensley left behind (still shaking my head in disbelief) and 2. after believing I was out a few thousand dollars. That doesn't mean their off the hook. As far as I'm concerned they'll never be, and any future ventures of theirs will have a hard time taking off, to say the least.

But for now, my personal position is to sit back and observe how Newnovos will handle it. Keep in mind; they don't need to do this.

This thing cannot get any worse - unless we decide to make it worse by throwing wrenches in the works before they can even ignite the engine.

Let's take it at face value for now and wait.

If they end up not delivering, how is that any different from where we were a few days ago?
 
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Here are the two responses I received today:
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I may wait to see what they come out with by the end of this year. But, this is a good step...
Shawn
 
This is Denuo Novo answer to my email...

"Here is the latest info on each item:

Kylo Ren Premier Costume Ensemble - I know this is a top priority for the fans and we are actively working on this one but we don't have a timetable for delivery yet

First Order Stormtrooper Standard Kit - we expect to have this item ready in early 2022

THE LAST JEDI First Order Stormtrooper Helmet Accessory - we expect to have this helmet available in 2022"
 
This is what I’m wondering.. is this some kind of paper loop hole to get them out of owing anymore..

I think that is most likely the case. Hopefully the Anovos owners either didn't get paid as much for the molds, 3d files, facilities, etc or they turned over some money collected. I would be very surprised if Denuo Novo is taking on the expense of producing that many products without getting some kind of compensation or discount on the acquisition.

If the Anovos owners are still involved, I would think the lawyer already pursuing a lawsuit will be able to discover that.

At least we don't have long to wait before seeing if Denuo Novo is better at keeping their word. Hopefully some orders start showing up in September 2021. Is anyone here expecting any of the items currently listed? It isn't clear if all or just some of those items will begin shipping in September. Hopefully they add shipping estimates for individual products.
 
Communication is great and I'll readily admit that is a step in the right direction, but there is a LOT of ground to cover for this whole issue to be resolved. So until people start getting their orders in hand or start seeing refunds, I'm going to remain very, very skeptical. I'm hesitant to give any credit to a company we know virtually nothing about. I would love to be optimistic about this and I'm sure most here would too, but history has proven us to hedge our bets. I personally wasn't robbed by ANOVOS, but I do have very strong feelings about seeing my peers being ripped off, especially by a company that was promised to be by the fans, for the fans. It's a betrayal to say the least and one that runs deep considering they were members of theRPF.

That being said, it's really tiring to hear the terms toxic and toxicity tied to fandom, not just with this topic but so many others. If fans want to express frustration with a company for getting robbed, they are entitled to express it. If fans want to express skepticism given the track record of the companies lined up to fix the problem, I think that's a perfectly reasonable response. Perhaps it might be worth considering that advocating for a company instead of your peers is counter intuitive and really rubs people the wrong way. I empathize with you personally on not getting what you rightfully paid for. It's not fair. Not by a long shot. I would be really pissed off too and that's why I feel so strongly about not giving credit until it's due because this could still go sideways. I hope I'm wrong. I really, really hope I'm wrong.

Just keep in mind that lambasting your peers with heavy labels like "toxic" often comes across as advocacy for a company and smarts others who may not have been as fortunate as you because your issues with ANOVOS were resolved and their's are yet to be. We're fortunate to have places like theRPF where we're allowed to vent about aspects of the fandom. Whether it's this situation or the displeasure some may feel with the content being produced by Hollywood. No matter the subject it often feels like fans are telling other fans their opinions are either not welcome, not right, or politely told to shut up when they should be standing alongside their fellow fans in solidarity. It doesn't mean we all have to agree but I think the division isn't helped when we throw around broad terms that disparage one another and trying to silence those ideas by screaming "toxic" because it just deepens the wound. If we try and blanket the subject with this false veneer of positivity then we only hurt ourselves. Leave that thinking for the corporations who feel smothering dissent is a good tactic to remain solvent. If we are divided then nothing gets fixed.

Ultimately I hope everyone affected by ANOVOS is compensated. Whether they get their items or they get a refund. It's long overdue and I sincerely hope this new company comes through and I will happily admit I was wrong to dispair. Until then I will remain doubtful.

I also will happily advocate for the talented artists on this forum. They may not have the credentials of a Lucasfilm or Paramount, but they have proven themselves to be trustworthy and their history here has vetted their credibility.
Couldn't agree more. I loathe people who throw around "toxic" & "problematic." They're defense mechanisms used to talk down to people, opinions, and writings they don't agree with.
 
Couldn't agree more. I loathe people who throw around "toxic" & "problematic." They're defense mechanisms used to talk down to people, opinions, and writings they don't agree with.
I used toxic because it was appropriate. There are some people that will never be happy regardless of the outcome. Throw in some fans that spread misinformation as fact and I think we’re getting there.

To try to claim that SW fandom doesn’t have some pretty toxic tendencies is pretty blind. Look at the actress that played Rose Tico for example.

I stand by my assertion. I guess I’ll just have to be loathed. ;)
 
Just to clarify, I never said there weren't terrible people in the fandom. Far from it. There are terrible people everywhere in the world. But to make a blanket statement that encompasses toxic people in with those who are simply vocal about their frustration is conflating the issue and the term is used far too often anymore.

Generally speaking, are there some who will never be satisfied? Sure. Are there those that defend bad corporate decisions. Sure? It works both ways.

All I'm saying is when push comes to shove the fans are better advocates than the license holders because at least you're both on the same playing field and your fan peers have zero advantage over you and nothing to gain by defending your loss.
 
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