ANOVOS issues (ANOVOS ONLY discussion)

RSutter said:
Sorry for the double post.
Update:
Reached out to AMEX that I want at least a partial refund to get the helmet repainted. Since there is no way I am going to risk sending it back to ultimately maybe end up with nothing.

5 minutes after hanging up, Charlie from Anovos emailed me saying he is starting an investigation. He said he'd have more information soon.

Will keep you guys posted.
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"Starting an investigation" sounds like it started a months long stopwatch. Shoot.

And yeah, the orange peel sucks. That is probably in the paint underneath too.

Anovos HAS to trust us at this point to send back prior merchandise AFTER they ship a replacement. No one tell me/ us that "no business works that way" or that "businesses cannot work that way" because Anovos long long long ago lost the ability to be recognized as a viable business.
 
I will wait literally one day to hear what they have to say, but I am confident that AMEX has my back. The whole purchase is arguably already made invalid because the item I received is not what I ordered per the description on their sales page.

So they can jump up and down about their "No Refund" policy as much as possible, but that's definitely what's going to happen here. Either I get it from AMEX and then AMEX can fight with them separately. Or ideally Anovos themselves steps up and at the very least gives me a partial refund.

If none of those things hold true, I'll happily tell them to take me to court over this. There's no way that this would hold up. It would if the product was sent, produced and shipped to their customers as advertised...but since that is not what was given the contract itself is no longer binding.
 
ggriffaw said:
The Mando helmet has much more handling when finishing multiple layers of paint, clearcoat, and weathering than things like the x-wing helmets.
Click to expand...

What confuses me is... what paints are folks using that stay tacky so long that fingerprints are even a problem? The stuff I use... all the rattle cans and airbrush colors... they cure to "safe handling" hardness in 15-30 minutes! Even many auto paints will cure within an hour. And things like Alclad are dry in 5-10 minutes if you mist them on. (Rattle can chromes on the other hand... take weeks to cure... if they do at all. ) The only exceptions in my own paint arsenal are the two-part auto grade urethane clear I used on high-durability pieces and Molotow chrome. The clear takes up to 24 hours to cure and the Molotow is best left a day or two.
 
JOATRASH FX said:
What confuses me is... what paints are folks using that stay tacky so long that fingerprints are even a problem? The stuff I use... all the rattle cans and airbrush colors... they cure to "safe handling" hardness in 15-30 minutes! Even many auto paints will cure within an hour. And things like Alclad are dry in 5-10 minutes if you mist them on. (Rattle can chromes on the other hand... take weeks to cure... if they do at all. ) The only exceptions in my own paint arsenal are the two-part auto grade urethane clear I used on high-durability pieces and Molotow chrome. The clear takes up to 24 hours to cure and the Molotow is best left a day or two.
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I use a “Spot Touch Up and Repair” 2K clear coat which is good to lightly work on in as little as two hours or so. That said, if you press too hard or hold it in one place for too long? Yeah, you can tend to disrupt the clear. You really need to give it four hours or more for a more durable finish but time is money. I personally leave it overnight.

I’d imagine for their mass production they are also using a very fast clear and maybe even an accelerator, which could be contributing to the orange peel as well. Ralph’s helmet definitely looks like someone started working on it just a little too soon, not giving the clear as much time as it needs.
 
Another update:
So rather than waiting on Charlie and Anovos to come up with a solution, which would likely be:
a. Them asking me to return my helmet, and after having received it, I would be sent a new helmet. This process again taking several month and offering no guarantee that it will arrive in better shape.
or
b. Offering me store credit.

I went ahead and told Charlie that I am not waiting on that and I absolutely do not want credit. So I decided to just push ahead with my AMEX claim, and I included a cost estimate of how much it would be to repaint. That would be a partial reimbursement that would cover the repaint.

I am honestly done waiting and I don't want to risk ending up with nothing.

So AMEX has all they need.　

Will update once I find out more!
 
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This reminds me a bit of Master Replica's just before they went belly up. A few of the First Contact Tricorders, and they only made about 200 or so of the 1500 they were supposed to, had bad finishes on them and a couple of people sent them back for a replacement and never received them since they didn't have any left and then of course they went out of business. Based on things like this and Anovos's track record I would never send something back without having the replacement in hand. Other companies have done this, Hollywood Collectibles did it with their Fifth Element Dallas Blaster and as long as you showed the old one destroyed you didn't even have to return it.
 
When I have nothing better to do, I imagine myself alone at the Anovos warehouse - or wherever their ready-to-ship merch is - and wonder: "how many items would I be able to ship on my own every day?"

Sometimes I imagine myself getting there in the morning, putting-on some music and batch-printing labels while preparing boxes. Other times I imagine starting the day by laying bubble wrap on tables and wrapping helmets or other items. And each time I'm thinking "what would be my cutoff time to where I would need to tape these boxes shut, stack them and wait for the delivery truck to come?" But it always starts with the same question: "how many items would I be able to ship on my own every day?" And the answer is always the same: zero. Because there is no warehouse. There are no shelves with ready-to-ship merch, there's no staff, no bubble wrap rolls, no packing tape. There's probably a garage somewhere with a small stack of unsold merchandise next to a set of golf clubs and a lawnmower.

Anovos used to make good stuff, then something happened, now their in trouble. If you absolutely need what they're selling; get it through a retailer. Anyone buying (and fully paying) directly through Anovos is just throwing money away.
 
ggriffaw said:
I haven't heard of anyone requesting a partial credit through a credit card company. Has anyone done that successfully?
Click to expand...
I personally have not, but I do have a friend who did. He got a partial refund for repairs that were needed when a washer/dryer combo he ordered arrived broken after the seller (third party Amazon) was unresponsive.
 
pepperbone said:
Anovos used to make good stuff, then something happened, now their in trouble. If you absolutely need what they're selling; get it through a retailer. Anyone buying (and fully paying) directly through Anovos is just throwing money away.
Click to expand...

Anovos hasn't offered any Star Wars items as a preorder for quite a while. I have recently ordered the Mando helmet and a few in stock items. All of those went as expected. I know some have reported long delays on receiving in stock items, but mine was shipped quickly.

Obviously there are many items that had their preorder opened years ago that still haven't been delivered. You can't order those at this time.

I wouldn't have much concern about ordering the Star Wars products that are currently available to order. It looks like they are only letting you order in stock items now.

I like how they now have a message about the number available on certain items.
 
Based on my experience with Anovos I would not send anything back to them until you have confirmation the replacement has been shipped and is in the hands of the carrier.

When i received my Han Solo gun belt it was too big. I wrote and requested an exchange only top be told they did not have any in stock. I was asked to wait for the next production run. They told me tho hold on to the original one in the meantime which I did. Almost a year later, after I badgered them semi regularly, they finally got some in stock and asked me to send them the original one. I did and then promptly had to wait weeks for them to ship something they had in their warehouse. I was starting to get concerned I'd never receive it.

BTW - once I did get the replacement it didn't look nearly as nice as the original. None of the weathering was done (an easy fix) and the holster leg strap was still too big... like they sent me the wrong size. I've yet to replace the snaps so it fits but I'm definitely not bothering to ask them to replace it.

Cheers
Steve

RSutter said:
Another update:
So rather than waiting on Charlie and Anovos to come up with a solution, which would likely be:
a. Them asking me to return my helmet, and after having received it, I would be sent a new helmet. This process again taking several month and offering no guarantee that it will arrive in better shape.
or
b. Offering me store credit.

I went ahead and told Charlie that I am not waiting on that and I absolutely do not want credit. So I decided to just push ahead with my AMEX claim, and I included a cost estimate of how much it would be to repaint. That would be a partial reimbursement that would cover the repaint.

I am honestly done waiting and I don't want to risk ending up with nothing.

So AMEX has all they need.　

Will update once I find out more!
Click to expand...
 
mluder said:
Based on my experience with Anovos I would not send anything back to them until you have confirmation the replacement has been shipped and is in the hands of the carrier.

When i received my Han Solo gun belt it was too big. I wrote and requested an exchange only top be told they did not have any in stock. I was asked to wait for the next production run. They told me tho hold on to the original one in the meantime which I did. Almost a year later, after I badgered them semi regularly, they finally got some in stock and asked me to send them the original one. I did and then promptly had to wait weeks for them to ship something they had in their warehouse. I was starting to get concerned I'd never receive it.

BTW - once I did get the replacement it didn't look nearly as nice as the original. None of the weathering was done (an easy fix) and the holster leg strap was still too big... like they sent me the wrong size. I've yet to replace the snaps so it fits but I'm definitely not bothering to ask them to replace it.

Cheers
Steve
Click to expand...
I will second that... as thats what happened to me, luke belt didnt fit, dried broken leather.. they promised me a replacement, i sent it in... missed run 1 oops, run 2, literally promised it was in a box ready to ship... 3months later oopsie we didnt save you one and it wasn't in a box... i am still waiting for my refund.... and my bank said i waited too long...

RSutter said:
I personally have not, but I do have a friend who did. He got a partial refund for repairs that were needed when a washer/dryer combo he ordered arrived broken after the seller (third party Amazon) was unresponsive.
Click to expand...
One it never hurts to ask... always try.

I hope this gets resolved in your favor and then some.... and quickly.
 
Charlie responded to my message about me basically not wanting to wait on or deal with Anovos any further.

He wrote something to the extent of him being sorry that he could not even get an offer with solutions in before me going to AMEX. He also said he'll be working with them (AMEX) directl. I assume that means that I shouldn't bother reaching out to Anovos anymore.

I sent an email back stating that I've grown tired of waiting and that I do not feel taken seriously if his immediate response to a faulty product is "starting an investigation." I explained to him that he probably should have offered apologies and solutions in that initial response instead.

I also got a quote from a very skilled painter to get my helmet fixed and sent that to AMEX for my partial refund case. Will continue updating as things unravel.
 
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RSutter said:
Charlie responded to my message about me basically not wanting to wait on or deal with Anovos any further.

He wrote something to the extent of him being sorry that he could not even get an offer with solutions in before me going to AMEX.he also said he'll be working with them directly (I assume that means that I shouldn't bother reaching out to Snovos anymore).

I sent an email back stating that I've grown tired of waiting and that I do not feel taken seriously if his immediate response to a faulty product is "starting an investigation." I explained to him that he probably should have offered apologies and solutions in that initial response instead.

I also got a quote from a very skilled painter to get my helmet fixed and sent that to AMEX for my partial refund case. Will continue updating as things unravel.
Click to expand...
Personally id follow up with Charlie and ensure Anovos is doing what AMEX has asked of them. I did that to get my in stock order out ...
 
Kal Argos said:
Personally id follow up with Charlie and ensure Anovos is doing what AMEX has asked of them. I did that to get my in stock order out ...
Click to expand...
I did tell Charlie about the charge back/AMEX dispute details.

At this point I really do not even want another helmet from ANOVOS. I'd much rather have it be repainted by someone who knows what they're doing and whom I can trust.
 
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