Thanks for the nice comments, guys - it means a lot coming from the TFA community here.
Crusaderman2004 - I've posted the picture here I sent to Hello Cosplay to help them do the customization. Even with this explicit visual reference and a complete written description, they didn't get it right - they ended up sending an all gray padded abdomen under tunic with gray (instead of red straps) that attach to the shoulder piece. I didn't care about that because I was going to replace the straps anyway with military grade webbing (but I did end up using the gray straps they sent to attach the rear star buckle to my suit). After a series of 8-10 emails and more visual references (which are posted here), they finally agreed to correct the problem and send me a new white padded abdomen under tunic with a blue back (you see a little bit of the blue back in a couple of the pictures I posted previously but I'll post a better picture of it here later).
But Hello Cosplay did get the shoulder piece correct to be able to effectively create the "Y" strapping in the back that connects to the star buckle. I posted a pic of how that looks on my suit. Ultimately, there is a bit of language barrier when dealing with them and you just have to be patient. I have to say, the quality of the costume is really good and well worth the price.
EDIT: I added a picture of the customized back.
