I run a large company, yes absolutely I know whats involved.
I also have watched MR from the very start of inception to now. As noted they make some great products (some of the best), but as also noted from what I have seen first hand and watched they have slipped whether or not you want to realize it. And also I think they are making a mistake overpricing a product for which they hope will expand out their new line greatly. Time will tell.
I am not criticizing MR just to attack them, but to try to make them understand they are slipping. Four of my last order have been screwed up in some way lately.
When the rocketeer helmet came out, the MR pr person got so fustrated they said you don't have to buy it. On the vader helmet thread they admitted they sent it out before the paint cured, knew it and then sent it out with flawed packing hoping it would just not get damaged. Thats great public relations?
The Narnia sword display design has no place designed to hang the MR plaque on. There have been the same complaints for the rocketeer helment where the designed base had no consideration for the plaque as well. Thats well thought out design? Great quality control?
Now you can just say ignore things like this, or they can take a hard look at it and say, hey we screwed up and we need to really get it in our heads we need to focus on what we do, not why.
Again, if you work hard at making the product right, servicing the customer, the bottom line will improve because you create a loyal strong customer base. If you assume you can continue to get away with little mistakes, eventually they add up to big ones that bite you.
I want the greatest prop avaiable out there and I have been a pretty good customer of MR's. I have several pre-orders in right now with them. But if I continue to get the same service and poor product I have received lately, yep, going to be vocal about it. And as noted above, there are plenty of other manufacturers in the industry starting up. Plenty of other places for my money to go to. But I would rather spend it on more great items from MR than somewhere else. Unless they continue to do as I am seeing and experiencing it first hand lately. I am not the only one, look at the threads on the last few products.
Look at threads on other boards. Listen to what the customers are saying, if there are enough satying it its not one odd ball person or board. If you are seeing it that much, you need to admit there is an issues that need to be looked at and improve upon it.
From the post above, tell me, who has the clearer vision.