I can't speak to how well direct sales from the website go, but I have done a couple of direct sales over the phone with Dawn, to finish out our Immortals costume and those transactions have been very smooth and she has been very accommodating to my needs. I would say, if you find something on their site that you want, call them. Talking with them on the phone seems to yield very good results and they have even been working with me under a time constraint (Comic Con) to make sure I have the last few pieces I need for my costume.