Re: Officially Licensed TRON LEGACY - Movie Replica Suits.RINZLER Image added 6/9
I'm going to start by saying I'm genuinely appalled by your claims, insinuations and the fact that you're quoting members from the RPF who I myself am in the process of, or already have resolved.
That said, let me apologize for the length of my post...but everything stated needs to be addressed.
To address Art Andrews post:
David is very, very difficult to get a hold of and when we do get a hold of him he often times needs to talk to another 'department' which ends up being his wife.
Anything to do with shipping is this 'other' department you continue to speak of. The Processing dept handles order payments and shipping, I handle product and sizing. It's very simple. The fact that Rimma (who also posts here) is my wife is totally irrelevant, other than the fact that we both own and operate UD REPLICAS.
As for emails and phone calls, we're about 2 weeks behind on emails...but we answer everyone.
Furthermore, we address most if not all questions on our Facebook group page.
On one occasion we had an issue with a massive amount of ink on all the reflective sections of a Sam Flynn suit to which he said could be cleaned with a solvent. After taking it to a well respected cleaner, who was unable to remove the ink, David replied that since we had used a chemical on the suit, the issue was now our problem. After reminding him we did as he suggested, he then claimed it was FedEx's fault and that he had nothing to do with it. He now covers the reflective sections because, “Quality first....and our customers deserve no less”
This sir is a lie. I have never told anyone to use any chemical to clean the reflective piping. I would never ask a customer to be responsible for using chemicals on their own on our garments. What happened was this customer you are speaking for chose to take the garment to a cleaner and certain chemicals were used on it. Which ones, I have no idea but it served only to seal the stain...not stains on all the reflective areas...stain. Then and only then did the client call me about this mess...not before, not to ask me what to do about this issue, but rather they took it upon themselves to have it cleaned and ended up ruining it...when on the invoice we include with all packages received it clearly states that if there is a fault on the garment that we'd be responsible. Don't believe me, go and see....
This customer should never have taken it upon themselves to have chemicals used on our garment. That effectively damaged it beyond repair where as all that was needed was to contact us about it instead. I recall this instance as if it happened yesterday.
The first issue started with the suit being delivered late. The total amount due for the suit was paid in one payment with reassurance that the suit would be delivered prior to December 17 (movie premier). Then it took 3 months to resolve the jacket size mix-up (which he blamed it on us... shocking!!!!!!!).
We produce and deliver exactly the sizes that are ordered...and even though we delivered what was ordered it would seem we did agree to a a product exchange to help resolve an incorrectly purchased size...is this not correct?
Shipping cost about $45 to send the jacket to David, then David charged approximately $90 for shipping it back (seems odd) plus an exchange fee.
That means $45.00 to ship the original jacket purchased back to us for an exchange (even though the Terms and Conditions agreed upon state No Returns or Exchange of any kind) which is how the total of $90.00 comes into play. I did not have to exchange the jacket, but was more than happy to make a new one and absorb the cost...even though the size purchased was not our fault if it was incorrectly purchased as such.
Then the replacement jacket had the ink stains, which I stated above. Previously unmentioned to David is the fact that after close inspection of the pants, we found some minor ink stains on them as well. Over 6 months later, after many, many phone calls and emails, we still have not come to a full resolve.
Is that so? Have this client contact me please, I know your full name already so just have him mention you please so I know what this is all about.
A person who ordered a suit from UDR and then requested an order cancel, which was denied (
link), and had to sell the suit on RPF at a significant loss (several hundred dollars).
Anyone can cancel their order up to 7 business days after the date of purchase. After that the order is confirmed and goes into production. No refunds can be made at that point. Again, all in the terms and conditions.
After continuous failed attempts by the seller to contact David, I finally posted on the sales thread and David almost instantly responded to my post, but still failed to acknowledge the sellers issues.
No, that is another lie. I spoke with this client personally. You're making things up...and that was the 3rd time you trolled threads here related to our company.
‘Naboo at one time had issues (although shy to admit it),
What issue?
Megatron is having them (stains, two right handed gloves, etc.),
I know nothing of 2 right handed gloves, but I am exchanging his stained jacket. What's the problem here? These people did not chemically damage their goods...they contacted me rather than take matters into their own hands with such extremes as to make it impossible for me to do anything about it. All this, and you're not even a client and the people you're mentioning above are all people I've been in contact with or am resolving now.
People who have contacted me here, openly or otherwise don't need you to speak for them...no one does. Our goods speak for themselves, and IF there's a manufacturing issue we deal with it. We have an excellent track record product wise...can things happen from time to time? Yes, and we take care of them if and when they do...so I ask again, what's the problem here?
who else? I think this thread should welcome kudos as well as complaints. I’m asking for those who have had issues to state them so that they can be addressed.
Or how about you leave that to me/us? This is not any of your concern.
What I’d like to see is that all the issues get 100% resolved quickly. Preferably in the next 3 weeks so that when we see David at SDCC on July 20th we can smile and say, "Thanks David, suit feels great" and not anything less.
Let me say this again, clearly and slowly....if someone has an issue, they need to contact me. Then and only then can something be done....taking matters into your own hands is not the right course of action if you're then going to ask for me to replace product...after your such actions cause further damage.
Lastly, bringing Megatron and other board members into your little rant above...when they've openly posted on this very board...and I've already addressed their issues or in the process of doing so...is a rather futile attempt to build a case against us...or more specifically 'Me'.
Are we...am I perfect? No, but we stand by our products and our customers too. When a client is happy, we love to hear about it...if there's a problem, believe it or not we need to hear about it too....and are more than happy to resolve it.
Furthermore, I'm right here. Everyone...new clients and old clients alike deserve to be heard...everyone deserves the same respect. Sometimes this just takes time...but we never abandon or ignore anyone. You're trying to state otherwise, but my history here is well documented.
David
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