Hello Everyone.
I wanted to give you the heads up on an email that is going out to our Authorized Retailers regarding the Special Ops Helmet:
Dear Authorized Retailers and Distributor Partners,
Last week, we shared with you our concern that some of the Special Ops Helmets may have shipped from the factory without the certificate of authenticity and plaque. We appreciate your responsiveness and diligence in checking each of your shipments for these items.
Based on the information you provided, along with the inspections conducted at our warehouse, we have confirmed that a number of Special Ops Helmets are indeed missing their plaques and certificate of authenticity.
In light of this finding we regret that we are unable to provide individually numbered plaques for the Special Ops Helmets. Master Replicas CANNOT reprint the missing numbered plaques, as it would compromise the integrity of this limited edition item. Additionally, we believe that the investment value of our products is of utmost importance and must be protected.
In place of individually numbered plaques, we will issue a total edition size plaque that will show the total edition size of 750. The plaque will also feature the Authorized Retailer logo to distinguish it as an Authorized Retailer exclusive. This will ensure that each Special Ops Helmet has a collectible plaque, without compromising the value of the item. We will provide you with these replacement plaques as soon as they are available so that you can distribute them to your customers. We anticipate that these plaques will be ready in approximately two months, but we are working on expediting this process to make them available to you sooner.
We understand that this resolution represents a significant departure from our normal Limited Edition products. However, based upon the options that are available to us, we believe that this is the only way to still deliver a quality product to your customers, while protecting the value of this highly sought after item.
In order for us to better understand this issue, we request that you contact
wholesalecs@masterreplicas.com and record your plaque number with us. Additionally, Master Replicas will be inserting the total edition size plaque into all Special Ops Helmets in inventory and all future shipments. We will suspend shipments until they can be inspected and replacement plaques have been inserted.
In light of the Special Ops Helmet being oversold, we want to ensure that you and your customer are satisfied with the product. If you would prefer to cancel your order, please contact your Sales Rep. If you have already received a Special Ops Helmet and would like to return it for a refund, Master Replicas will be delighted to arrange this for you. Please contact
wholesalecs@masterreplicas.com to receive a Refund Authorization number. If you have any additional questions, please contact your Sales Rep.
We sincerely apologize for any inconvenience this may cause you. Master Replicas is committed to providing the best possible customer service.
Master Replicas
Before all the pitchforks start coming out
I would like to take a minute to explain why we had to do this.
As most of you know, some of these helmets went out without plaques. The problem is that we cannot remake the plaques because these plaques were already printed once. If we remake plaques, we risk duplicating serial numbers which we cannot do.
The only way for us to still let people have this product was to do it this way. If we didn't we would have had to scrap the whole product, recall all helmets that were already out there and not let anyone else have one.
This was a huge mistake on our part. We know it. Believe me, it is just as hard on us as it is for our customers. We are very, very sorry but this was the only solution. Of course, if you do not want the product because of this you can send it back to your retailer for a refund. Since this was a retailer exclusive you will need to go through them for the refund
