MR TOS Enterprise - new pics

[CessnaDriver]

Three weeks and counting for my replacement.
Though I am curious to see the quality issues on the latest batch before I even bother to remind them.

 

[temponaut]

<div class='quotetop'>QUOTE(kuyadavid @ Feb 6 2007, 02:45 PM) [snapback]1412950[/snapback]</div>

<div class='quotetop'>QUOTE(CessnaDriver @ Feb 5 2007, 09:11 PM) [snapback]1412934[/snapback]

"You will have another 30 days once your replacement ships. We will however only replace an item 3 times. If on the third time you are not satisfied with the product we will issue a refund."[/b]

I would say that after 3 unsuccessful tries it is time for a refund.[/b][/quote]
Agreed. Actually, 3 replacements plus the original would mean you had 4 shots at getting a "perfect" product. The only one making out well in such a scenario would be DHL.

I got the shipping notice for my LE today, too. The tracking doesn't show my name or address, but does list the correct city and country.

Fingers crossed now for working lights and nacelles, no unslightly gaps, no blotches in the finish, no misalignments, a light touch on the grid lines and, what, anything else? No spiders?

 

[Roger Ramjet]

<div class='quotetop'>QUOTE(CessnaDriver @ Feb 5 2007, 11:56 PM) [snapback]1412955[/snapback]</div>

Three weeks and counting for my replacement.
Though I am curious to see the quality issues on the latest batch before I even bother to remind them.
[/b]

Same here, no word as yet... :confused

 

[rad1701]

My LE has shipped. I'm going to try and setup a day this week to meet DHL at my house to sign for it. Fingers crossed.

 

[BrianM]

So, I called my friendly MR cust support person about my wrong DHL number.

She said "Oh I show that DHL number going to you, this must be a DHL problem call them."

I do, and guess what? They have the same info as me. Keith is getting my shipment.

Worse, DHL shows no shipments going from their address to my zip code at all.

Getting that old sinking feeling...

Now I get to call MR again.
BrianM

 

[temponaut]

Wow, Brian. I'm sorry to hear about this latest twist. What a headache.

I could go on and on about my misadventures with MR Customer Service. Phoning their support line has never yielded any useful assistance for me. On top of which there is no toll-free number for international calls.

I think your best bet is to PM Amy directly. She is best positioned to help you figure out what's gone wrong and to correct it.

Please let us know what happens.

Good luck.

 

[Racer_X]

<div class='quotetop'>QUOTE(BrianM @ Feb 6 2007, 10:29 AM) [snapback]1413213[/snapback]</div>

So, I called my friendly MR cust support person about my wrong DHL number.

She said "Oh I show that DHL number going to you, this must be a DHL problem call them."

I do, and guess what? They have the same info as me. Keith is getting my shipment.[/b]

Are you getting my bill, too? That would be nice.

In all seriousness, I just called MR customer service to see what tracking number they would give me, and they said my shipment didn't have one yet. When it gets one, they said it would show up on my online orders page. I didn't feel like getting into a discussion about this fiasco that Brian and I are in the middle of, as that would most likely end up going in circles. But I have created a new topic at the MR forum here complaining about this, so I suggest you add to the topic as well. It'll be interesting to see if and how MR replies.

 

[rad1701]

I must say again - I truly don't like DHL.

 

[DarkKnight]

got my MR-E today,, so far so good, but I'm wondering if anyone else has this issue, near the hole for the stand a bit of paint is chipped off the edge, almost as if it was roughly checked at the factory or something its at teh bottom and hard to see but it is a minor imperfection

 

[Lynn TXP 0369]

What one did you get?

Lynn

 

[JLinNY]

<div class='quotetop'>QUOTE(CessnaDriver @ Jan 5 2007, 08:50 PM) [snapback]1391256[/snapback]</div>

Good point on the cars.

When I have 400 HP waiting in my driveway....

I forget the paint has orange peel for some reason.
[/b]

Nice to see another C6 owner on here...

 

[Joeysaddress]

Hi Dark Knight...can you post photos and/or video?????

 

[CessnaDriver]

<div class='quotetop'>QUOTE(JLinNY @ Feb 6 2007, 04:16 PM) [snapback]1413443[/snapback]</div>

Nice to see another C6 owner on here...
[/b]

:thumbsup
Greatest car ever.
A special car no question, still pinching myself.

<div class='quotetop'>QUOTE(Joeysaddress @ Feb 6 2007, 05:57 PM) [snapback]1413498[/snapback]</div>

Hi Dark Knight...can you post photos and/or video?????
[/b]

Yes please. Any pics or detailed review is a big help on keeping track of how well MR is doing this product.

 

[JLinNY]

<div class='quotetop'>QUOTE(CessnaDriver @ Feb 7 2007, 03:37 AM) [snapback]1413535[/snapback]</div>

<div class='quotetop'>QUOTE(JLinNY @ Feb 6 2007, 04:16 PM) [snapback]1413443[/snapback]

Nice to see another C6 owner on here...
[/b]

:thumbsup
Greatest car ever.
A special car no question, still pinching myself.

<div class='quotetop'>QUOTE(Joeysaddress @ Feb 6 2007, 05:57 PM) [snapback]1413498[/snapback]</div>

Hi Dark Knight...can you post photos and/or video?????
[/b]

Yes please. Any pics or detailed review is a big help on keeping track of how well MR is doing this product.
[/b][/quote]

Gorgeous color that Monterey Red. I almost switched to that from silver, but decided not to.

I received my Shatner/Nimoy signature edition today as well (#171 of 500). I hate to say it but I am a bit disappointed. I am going to take some better pictures in the light tomorrow morning and post them. Here's one for now:

Nasty Homing Beacon

 

[Commander Max]

I would assume this batch would have the same problems as the last.
This latest batch was being put in boxes, when things erupted. Or worse it was at sea.
So I would expect more of the same.

I thought they had a better hand on customer service.
They screwed my order up, plus at least 2 others in this batch.
This is a company totally focused on the bottom line, not the customer.

I do wonder how long MR will be around after this is over?

The curse of the Enterprise still plays on.

 

[rad1701]

Gosh dang it. Can't they build a quality piece for this kind of money? I'm scared to open mine when I get it in the next day or 2.

 

[Dymerski]

Just picture in your head, a bunch of Chinese workers in tin shacks with a bunch of bikes parked outside constructing our $1500 models... YA HOOO...cough :cry

 

[Refit1701]

Even with the couple of faults mine has, I've decided to keep it. (unless it quits working within the warranty period)

When I walk into the room where it sits, it just looks magnificent. I can only see the warts if I get right up on it. When it's in a case, I'll have to really try to see the issues.

It's still better than I could have done with a kit. Who knows, maybe I'll pickup one of the rejects on Ebay for spare parts.

Here's hoping that all of you get a "perfect" one, or at least near enough to dazzle you. :thumbsup

 

[Jedi Dade]

To be fair I think its a bit harsh to say that this is a company totally focused on the bottom line over all else... I had an issue with my very first purchase with them - they bent over backwards to correct it... and shipped me a replacement on their nickle without much provocation... You can say that their Chinese QA stinks without much of an argument but they do seem to be making significant efforts to "get it right". I do understand the frustration at having an imperfect peice for the money being spent - but as long as they are attempting to correct the issue, bashing them about not taking care of their customers seems premature... When the product is sub-par and they tell you to take a hike - then start the bashing...and the legal action... Until then its a customer service/satisfaction nightmare for them, but certainly not time for trashing the company.

If your order is messed up do what I did which is call them and stay on the line until the problem is corrected... I think it took me all of about 15 minutes to clear up my issues...

Peace,
Jedi Dade

 

[BrianM]

Jedi Dade,

I'm happy you got your problem fixed. I have been on the phone with them twice. Over 15 min each. They have charged my card but are unable to give me a tracking number with my name on it. Now ItÂ’s "been given to corporate" Still no answers.

The fact that this keeps happening over and over for years now tells me they are not even learning from their mistakes and there must be another motivation working.

$$$ is a conclusion that is easy to jump to.


<div class='quotetop'>QUOTE(Jedi Dade @ Feb 7 2007, 08:46 AM) [snapback]1413834[/snapback]</div>

To be fair I think its a bit harsh to say that this is a company totally focused on the bottom line over all else... I had an issue with my very first purchase with them - they bent over backwards to correct it... and shipped me a replacement on their nickle without much provocation... You can say that their Chinese QA stinks without much of an argument but they do seem to be making significant efforts to "get it right". I do understand the frustration at having an imperfect peice for the money being spent - but as long as they are attempting to correct the issue, bashing them about not taking care of their customers seems premature... When the product is sub-par and they tell you to take a hike - then start the bashing...and the legal action... Until then its a customer service/satisfaction nightmare for them, but certainly not time for trashing the company.

If your order is messed up do what I did which is call them and stay on the line until the problem is corrected... I think it took me all of about 15 minutes to clear up my issues...

Peace,
Jedi Dade
[/b]