HCG Korben Blaster - it's here! (Photos/Review)

HC will have to respond to this issue... are we awaiting a particular date? The Chinese had to come back from New Year or something?

It's starting to look like many or all of this run are affected (I have number 81)... so definitely there will have to be a response from the company, either repair or replacement with working units.

- k
 
phase pistol said:
HC will have to respond to this issue... are we awaiting a particular date? The Chinese had to come back from New Year or something?

It's starting to look like many or all of this run are affected (I have number 81)... so definitely there will have to be a response from the company, either repair or replacement with working units.

- k
Click to expand...

We have & will reply.

We are awaiting the factory returning from Chinese New Year. Everything closes down over there. Another week or so and they should be back & then we can make an intelligent assesment of the situation and come up with an appropriate solution.

Mark
 
phase pistol said:
HC will have to respond to this issue... are we awaiting a particular date? The Chinese had to come back from New Year or something?

It's starting to look like many or all of this run are affected (I have number 81)... so definitely there will have to be a response from the company, either repair or replacement with working units.

- k
Click to expand...

I have #260 and it has the same problem, it's a good bet that all of the run is wired the same way. Having said that HC has great customer service and I'm sure that they will do what's needed to make this right.
 
I'm sure glad to see that this issue is being grappled with. When my gun went dead after 3 days, I assumed I must have left it on. After replacing the batteries and having the new ones go dead after 3 days I was becoming paranoid that someone was getting to it and turning it on. Now just as my third set of batteries have died, I am thrilled to see that the company is addressing it. Great sign from Hollywood Collectibles as a new company for me to deal with.

Will be watching here to see what action is needed to get a fix.
 
Just got mine. electronics are working so far.

BTW, im in Toronto, and shipper messed up and is sending me two. Since is is sometimes problematic to get gun replica's into Canada, im offering to ship this to someone in Canada at cost plus shipping if interested. But im only offering this for a few days, then im going to ship it back. So please email me at pucknell @ fitc.ca if interested, asap.

thx.
 
kuyadavid said:
I'm sure glad to see that this issue is being grappled with. When my gun went dead after 3 days, I assumed I must have left it on. After replacing the batteries and having the new ones go dead after 3 days I was becoming paranoid that someone was getting to it and turning it on. Now just as my third set of batteries have died, I am thrilled to see that the company is addressing it. Great sign from Hollywood Collectibles as a new company for me to deal with.

Will be watching here to see what action is needed to get a fix.
Click to expand...


Okay guys, thank you for your patience.

This is the deal. Hang on to the one you have at for the moment. The factory is going to make another run with the electronics the way they should be.
When we receive these we will ship everyone a new blaster out. You will keep the same display stand and box. For your patience, you can also keep the faulty one you have already - 2 for the price of 1!

Hope this is to everyones satisfaction.

Mark
 
Hollywood-Collectibles said:
Okay guys, thank you for your patience.

This is the deal. Hang on to the one you have at for the moment. The factory is going to make another run with the electronics the way they should be.
When we receive these we will ship everyone a new blaster out. You will keep the same display stand and box. For your patience, you can also keep the faulty one you have already - 2 for the price of 1!

Hope this is to everyones satisfaction.

Mark
Click to expand...

Wow! Now I wish I ordered my blaster earlier! :lol

You guys have great customer service.
 
:eek

Wow!

Thank you Mark! That's an unheard-of GENEROUS resolution to this dilemma. Very satisfactory indeed. :D

- Karl
 
Thank you. Your company has my business and loyalty without question at this point. I hope this replacement program does not seriously impact your bottom line. Your company is the model others can only strive to imitate.
 
WOW.... Awesome customer service.....I'm blown away by this totally generous offer.

Mark, what about us in the UK, will you ship direct? Worried about customs etc, will we go through the propstore for this one?

Also, do i win a prize, for having the first posted problem???:lol

Hee hee, only kidding, Thank you to HCG, the resolution offered has been extremely swift and, i'm sure i can speak for everyone here, greatly welcomed.
 
Thats probably the best bit of customer care Ive heard of!!:eek I got number 0014 and my counter died after about one or two day. I only got around to replacing the batteries just the other day and it seemed ok....I gave it a good play around with and it was still working just last night. (Id been checking it everytime I passed it) but I just checked it again 2 secs ago after reading this thread and it seems the counter has now died aswell. The little front light is still powering up but nowt from the counter!! I thought I had escaped having a faulty one but seems not eh??:rolleyes:lol
If I do get a replacement, my concern is also customs charges again. Will we get the same numbered replacement?:love
 
Great news, and thanks to HCG. I do agree with Eltee; hope this does not have too adverse effect on the company.

Will the replacement program require action on our part (do we need to send some form of written claim). Or will it be more or less "automatic", and based on HCG's records?
 
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