Die Cast Lighted 1/350th TOS Enterprise (TOMY crowd funded)
- Thread starter CessnaDriver
- Start date
VitalNonsense
Well-Known Member
Yes I did, and I did include all that (ID#s and dates with current account screenshot) in my message to support. Only one of them actually still appears in my account, which is probably the one that got charged.
Well, with the IDs as proof that you actually placed two orders, you ultimately should have no issues.
Email response today, after clearly informing them I have to pay for two and was declined on one. All well and good but there should be an "s" on the end of that last word. LOL We'll see.
"If your credit card was declined, you received an initial notification. We will be following up this week with you to ensure you get your replica."
"If your credit card was declined, you received an initial notification. We will be following up this week with you to ensure you get your replica."
VitalNonsense
Well-Known Member
customer service got back to me today about my two orders and one of them seemingly disappearing from my account listings.
despite telling me previously that both separate orders remained valid in their system, today they simply responded "Hello, Order XXX has been cancelled."
that's it. lol
welp... now i consider whether to keep going in circles with them for two, or give my credit card a break and stick to one.
they clearly have not had their coffee yet
I can go either way but tomy probably wouldnt be thrilled about losing pledges for no real reason
I'll think it over for a couple hours
despite telling me previously that both separate orders remained valid in their system, today they simply responded "Hello, Order XXX has been cancelled."
that's it. lol
welp... now i consider whether to keep going in circles with them for two, or give my credit card a break and stick to one.
they clearly have not had their coffee yet
I can go either way but tomy probably wouldnt be thrilled about losing pledges for no real reason
I'll think it over for a couple hours
Last edited:
animator
Sr Member
I took me a while to work with customer service adjusting my order, but they got it straightened out. If you want two, just respond to them.
I ordered 2 figuring I would sell one, but I've realized I will end up keeping the second as a back-up if they turn out well. I thought about ordering 3 so then I could sell one, but I couldn't think of a place in my house to store those big boxes. I stuck with 2.
I ordered 2 figuring I would sell one, but I've realized I will end up keeping the second as a back-up if they turn out well. I thought about ordering 3 so then I could sell one, but I couldn't think of a place in my house to store those big boxes. I stuck with 2.
Are you emailing or phone with them? You’ve gotten better traction then I.
JiminSTLouis
Sr Member
I just received this email. My credit card has already been charged.
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Chrisisall
Master Member
Well, golly. I'll be finishing my 1:350 lighted Polar Lights TOS E almost a full YEAR before anyone gets this one. I am a man of little patience....
1138sw
Sr Member
Thanks for the heads up. Just checked my personal email and am good to go! Hope everyone is in the same boat and hope those that are not get their CC situation worked out!I just received this email. My credit card has already been charged.
Dear TOMY Prestige Select
We are so happy to announce that we have reached our goal and will be moving forward in producing the TOMY Prestige Select 1/350 Scale (32") Star Trek U.S.S. Enterprise NCC-1701 replica! Thank you for your contribution of Commander- (1) x Star Trek U.S.S. Enterprise Prestige Select Replica = $599!
Star Trek Contributor,
Here's what's happening:
We look forward to sharing this journey, and we're so excited that we'll be able to bring this exquisitely crafted die cast replica to you next year. Thank you again for contributing!
- We are working on getting all orders in our system
- Your credit card should be charged by Saturday, July 30
- We will move forward and start production in early 2023.
- By Late Summer 2023, you will receive your U.S.S. Enterprise!
- We will share email updates along the way (watch for the first one coming soon!)
In the meantime, if you have any questions, please connect with the TOMY Customer Service team at cs@tomy.com or 1-800-704-8697.
The TOMY Prestige Select Team
VitalNonsense
Well-Known Member
Emailing. Surprised that them accidentally cancelling my order is better progress than you're getting
support must be in quite dire straits
Emailing. Surprised that them accidentally cancelling my order is better progress than you're getting
I hope next time there is no funding campaign and we just can pay like normal. Just refund us if they have to cancel. I got email confirmation with a fast reply this morning that I have two orders despite what the account says. Just waiting for the charge to happen now.
Because of the spectacularly craptastic ad campaign for this model, I had very little notice and running into problems budgeting it all in one lump sum. Unfortunately I don't have enough credit with Klarna right now, and Sezzle doesn't work at all. Does anyone know of a way to use paypal with the invoice if there is no paypal checkout option? I do not have nor want the debt involved with a regular credit card. Been there done that not going back. The other option is of course to wait and purchase later. But I fear once word gets out this thing may jump in value big time.
xlowes
Sr Member
Not that I'm aware of. All payment options had to be filled out at the time of ordering so that when the funding ended cards were charged ! I had to pre fill out card info when reserving mine !
Same, but I heard there was an issue with a lot of charges, and invoices were sent. Got mine yesterday (VERY time crunch here). I don't recall any other option than adding a single card at checkout (I could have missed, it was a pretty last minute decision -- still not sure where I'd put it). Is this one of those DO NOT MISS situations and we expect the price to triple like what happened with the Master Replicas? How high is 2500 in current Trek production terms? How low was the MR? I did notice that was signed though...
xlowes
Sr Member
Probably card is the only way ! I don't think they offered any other option !
Well at least I see two pending charges now on my original card, but nothing actually charged yet. First one has been there pending forever since it got declined, second appeared recently but dated the day after the first one posted. Email said by the 30th, and II doubt they have customer service available on Saturday.
Invoice I received had Gpay as a secondary but you can't do more than one. So it's basically the same. Would it kill them to offer Paypal so I can use credit? Eesh.
