JD
Master Member
You don't ban something because some people abuse it. You go after the abusers.
It absolutely sucks when you have to leave the theater to get an usher (are they even ushers anymore?) because someone's talking too loud or using the phone... or something's wrong.
Once was if you made a complaint about something gone awry, the local theater chain automatically gave you a coupon for a free pop/soda and even on occasion a free movie pass. That local chain was swallowed alive by AMC and I don't frequent them as much, so I don't know if that policy holds true.
The current theater chain I frequent is locally owned - and while the theaters are very nice, their customer service kinda sucks. I've exchanged a few e-mails with them regarding an issue or two (one a disturbance and another trying to get an event)... it's amazing how some big corporations lack customer service skills.
It absolutely sucks when you have to leave the theater to get an usher (are they even ushers anymore?) because someone's talking too loud or using the phone... or something's wrong.
Once was if you made a complaint about something gone awry, the local theater chain automatically gave you a coupon for a free pop/soda and even on occasion a free movie pass. That local chain was swallowed alive by AMC and I don't frequent them as much, so I don't know if that policy holds true.
The current theater chain I frequent is locally owned - and while the theaters are very nice, their customer service kinda sucks. I've exchanged a few e-mails with them regarding an issue or two (one a disturbance and another trying to get an event)... it's amazing how some big corporations lack customer service skills.