Below is the Denuo Novo Return/Exchange Policy from
Terms of Service.
• RETURN and EXCHANGE POLICY
Returns and Exchanges are NOT an option outside of a defect in construction or size fitment issue.
We DO NOT exchange SALE items, Second Chance items, Odds and Ends Items, or previously exchanged items.
To be considered for exchange DENUONOVO must be contacted within 48 hours of receipt, no exceptions.
DENUONOVO maintains a high standard of quality and control, but sometimes there can be mistakes on the factory floor - DENUONOVO will take responsibility for defective workmanship and faulty materials. In rare cases like these, we will be happy to exchange the item for something of equal value if applicable. As long as you have receipt of purchase we guarantee the construction of our product but only if you have not altered it in any way.
Photographic proof must accompany any and all requests for an exchange due to defective workmanship, faulty materials, or size fitment issues.
Returned and Exchanged goods must be returned in original packaging with all original tags and inserts, and must NOT be soiled, washed, or altered. Merchandise must be purchased through DENUONOVO.com to be eligible.
The customer is responsible for shipping & handling costs on all Returns and Exchanges. By purchasing the item(s), the customer understands and accepts this policy on defective manufacturing or materials.
