Wow, REALLY sorry guys, but I haven't kept up-to-date on this thread at ALL! I mainly log on to PM another RPF member, and didn't even think to update this topic. My apologies for that.
To keep people in the loop, we are still awaiting our replacement helmet from Toby. I haven't got the full email transcripts in front of me, but from what I remember, the latest issue that's holding back progress is due to his airbrush breaking? He also sent pictures saying the helmet was finished apart from the horns... but the pictures were of a fully completed helmet, so we're not entirely sure what's going on right now! I believe we're awaiting as response to our latest email...
JediFyfe - Yes, we know his Facebook, Twitter and Tumblr. My partner has messaged him a few times via Twitter, but primarily we want to keep correspondence via Email, as it's easier to keep track of. As such, thanks to watching his Twitter, we've seen all the LOVELY updates on his Cyberman progress..... all the while waiting for our own item to be sent.
If anyone is currently awaiting items from Toby, or has had similar experiences to our own, could I ask you to please PM me? I'm very interested to speak to those who are having/have had issues with this commissioner, but I'd rather do it in private rather than create a big thread of complaints, if that's okay