Egon Spengler
Master Member
Double standards man...
Their model for their Rogue One products should be the normal moving forward.
I doubt it, seeing as how they are back to 'pre-order' status with Jyn's outfit.
P.S. THis is why I complain here and not Facebook. I know if they got my name at this point they'd probably cancel my order too.
Why? Have you been behaving like a rear-end in a top hat to their CS people? Anovos isn't in this game to maliciously cancel orders, so I've got to think if you're worried that they might proactively cancel yours, I can only imagine you've got some concerns about how you've behaved publicly. As a more general note, there's a very peculiar thing I've noticed in the last few years when people deal with CS staff. The old chestnut seems to have morphed to "The customer is always right...therefore I am totally justified throwing a tantrum and acting like a complete rude little tool to customer service reps. Because they can, and will be motivated to produce a plastic spaceman helmet out of their rectums for me. But now, because I'm mad, it should be free. With some apology money. Because 'ME'.". Nope. Here's the thing kids, good companies will always try to appease unhappy customers as best they can. ALWAYS. But....BUT...they will ALSO stand behind their people when that unhappy customer becomes abusive. Customer service reps are NOT there to be your punching bag if and when you go all Veruca Salt on their behinds. You want to get nasty? Fill your boots, but no company is REQUIRED to put up with your nonsense, and you should expect to be politely exited.
I cancelled my Anovos ST helmet kit order last month over many of the same sentiments being expressed on here. No issues with the refund, and they had it to me within about 10 days. Considering that there are other ST helmet options out there, I figured it was time to move that money to another project. I don't blame Anovos for the unforseen delays, as they seem to be getting better with shipping out newer items in their lineup, on time. I understand the older orders like mine were a part of their growing pains as they launched and expanded their business. No harm, no foul for me.
From an outsiders perspective, if I'd ordered an item 2 years ago, and then a company started making new items and shipping them faster than mine, not to mention ship the item I'd bought with something else faster, and to people who'd ordered after me - I'd be quite upset. I believe tat's the case for OP here, he purchased a ST helmet but Anovos is already Shipping Helmet + Armour?
If it was me, I'd be mightily pissed, but would've handled the CS part differently. Understand OP's frustrations, but would've asked why that ^ is the case. If they can't help then ask for an answer from higher up, because I don't understand how it's excusable. Contractual obligations from Disney/LFL to get new products out faster is a ****ty business practice.
Have to agree with the opinion that if I had the money to spend with Anovos, it would only be if the item was ready to ship.
If it was going on 2 years and I was upset about it being delayed again, I wouldn't wait anymore either. I would calmly ask for the refund that they have offered since day one, take my money, and buy something else. There's no sense in getting nasty with a customer service peon who has no control of when your stuff is going to ship.