Hey all...new member. Was looking for a place to vent a little bit about Anovos...hope I'm in the right place, and that you don't mind-admitting to not having read all the comments...perhaps some of you can relate...or pretend to listen. I've ordered several helmets from Anovos...some I'm still waiting for from over a year ago. They recently sent out the SW:R1 Tank Trooper helmet I had ordered...it took a while, but it arrived, but needed to be signed for, which is a good policy, and understood...but I work a lot of hours, and live alone. I missed UPS's 3 attempts to deliver because I'm not around...I have no one else to sign....my cat refuses since "the incident". Anyway......it was shipped back to Anovos after I had attempted to track it down...they said they had to charge me shipping (again!), and they would not waive it, even after hearing my tale of woah. I asked if they could at least give me a discount for another product to purchase in the future...they offered 10% which is what they offer anyone...is it only me that thinks they charge a high shipping fee...and...a "handling charge" (?!) on top of that? Ok, back to story...I repaid for shipping right away..2 over a week ago from today's post, and it still has not been shipped back to me...still waiting for a UPS tracking number...I've kindly reached out via their online "chat"..."they" said it should ship out "anytime now".??? Perhaps I'm being unreasonable, perhaps I am indeed...just frustrated as a pretty regular customer who's been very patient waiting for the Snowtrooper helmet, as well as my ordered First Order premiere helmet. In closing, and sorry so wordy, if it weren't for the customer...they'd not be in business.....and I feel it's a bit mismanaged and unprofessional to presolicit items that take years to produce and ship! Wait until the items are ready to sell to solicit....not to mention....soliciting many new items when their older product is still in product-Purgatory. Thanks for reading or not reading. Amen and thanks. PS-I'm too lazy to proof-read so hope my rambling vent made some sense.