MR TOS Enterprise - new pics

I was forced to cancel my order due to more important financial issues and I am beginning to think it may have been a blessing in disguise. I am wondering what MR is going to do with all the Big E's that are returned, if they are going to scrap them I would be more then willing to take one off their hands. :)
 
It is still early. A few returns this early for serious problems is signifigant certainly.
And I think I can speak with very high authority on that being someone who had to return one.

That being said I am still pretty confident MR will get a good one back to me. There are happy owners out there too as well.
 
Oh, I have no doubt MR will do right by everyone but like you said it is unfortunate. I have always thought shipping is a big factor in these things. If they are completely packed up and sealed in China, then shipped to MR's warehouse and then shipped to the customer - that's a lot of moving around for a pretty delicate item. It's too bad they can't be inspected in the states first somehow. I know MR packs these things great - but electronics like the type in these models can be touchy. Here's hoping some of the early problems can be learned from and fixed.
 
<div class='quotetop'>QUOTE(rad1701 @ Jan 19 2007, 08:43 AM) [snapback]1400760[/snapback]</div>
Oh, I have no doubt MR will do right by everyone but like you said it is unfortunate. I have always thought shipping is a big factor in these things. If they are completely packed up and sealed in China, then shipped to MR's warehouse and then shipped to the customer - that's a lot of moving around for a pretty delicate item. It's too bad they can't be inspected in the states first somehow. I know MR packs these things great - but electronics like the type in these models can be touchy. Here's hoping some of the early problems can be learned from and fixed.
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Yep. QC could have caught them before they ended up in customers hands, AND it would have prevented the problems in the first place if QC was done during the production process before it becomes far more difficult to go back and rework the problems.

I have worked in electronics for over two decades. Good QC throughout the process is key.
Nearly always all it requires is a simple thorough inspection with the ol' Mark I eyeballs.
Instead we have customers serving as final assembly QC inspectors, at least on these first few out the door.
 
I am sure MR will fix any problems. It would be nice if they would get their QC in order so there were not anymore of these issues. If I can come up with the money I would still get one.
 
Well my thing when you pay out almost 2 grand as I did for mine you expect to get a nice product and in working order, now given I know I paid for the Signatures sure, but when I examined the ship closely you could tell that it should have failed being passed at several different points of the production, Assembly, Paint, and last but not least the final QA check prior to being placed in the box. I think it was mishandled also (Chips in the Paint) during the different stages of production.

Am I being picky? Sure, but I think as a consumer who paid out this kind of money, I reserve that right.
 
I work for a major clothing retailer and when it comes to sourcing our product, you can't always be sure that the samples that they send back are what the final product is going to look like. As a result, our company has made it a point to have people from our company be at the source to do the final inspections. It cost us more money to have them overseas, but in the end, the consistency and quality are much improved. When we get promises from a source that can't be met, we find a new source. Maybe this is an new point of sourcing for them. Maybe they don't have someone overseas to check them from start to finish. I do know that MR has always given me satisfaction when something was wrong with a product. That being said, I don't know how many ships have been delivered in good shape or bad. I would say that the percentage of people buying them that use these forums is very small. So I'm not going to go negative and throw in the towel just yet. I'm optimistic that I will get a good product. If I don't, I'm confident that MR will make it right.
 
Totally agree with Joeysaddress on this.... Does MR see the day to day process overseas? It's pretty easy to see things first hand on the internet, in real time. Are these models being fired up and checked before they are boxed up? Is the shipping process the culprit?
I have been burned by Icons, and a couple others, and don't buy anything until I've seen the final product. Lesson learned for all parties here.
If MR can't figure out the QC issues this may be a very slippery slope they are on. I have had nothing but positive experiences with them in the past, and have several of their items.
I know there were problems with the Rocketeer helmet initially. Production was halted, and fixes were done. That is exactly what should happen here.
I will not be plunking a cent down on this model until I hear they've got it together.

KK
 
All of these points are good but we need to remember that these arenÂ’t being made in China because the highest quality product can be made there. These are being made there to drive down cost. All of us know what can happen to quality when costs are cut. Putting a person from the US in China is also very expensive. I know at my Co. it runs $500 to $1K a day.

My guess is they could get 2 or 3 order cancels a day and still be in the black by not sending a full time US QC. Plus, donÂ’t forget, there is a waiting list, if you cancel somebody else will pony up the bucks. So there is only the loss of shipping costs if you return your ship. If they scrap it they stand to lose just a fraction of the profit from the next guy.

So as a business model this works. Make them as cheep as possible, most customers will be perfectly happy, as long as the lights work. A small number will complain and send them back. The returns will be scraped, repaired or returned to inventory. Send out another ship and hope itÂ’s OK. A very small fraction of folks will cancel their order and then you just go to the next guy on the list. Figure $1100 retail, $550 wholesale, $275 cost. These numbers are a guess and there is a licensing fee to be paid, but you can see that a small number of unsatisfied people wont cost them that much in profit.

Is this a way to run a company? That can be argued, but until they canÂ’t fill a run of a product, why turn off the money machine?

BrianM
 
I don't want anyone here to think I am slamming MR or their products, I own 12 pieces from MR, All TOS Trek Series and have never had a glitch with any of them, I am just concerned about this one product and problems and the cost of the item.
 
Hi Everyone,

I posted this over on the MR forums but I see you all have concerns so I will post it here as well:

To date, we have shipped 358 Enterprises (the SE and Comm). We have had only 4 returned as of today.

We never like to see anyone unhappy with a product so if you get something you are not happy with we will replace it for you or give you a refund. We have right now about a 1.5% return rate which is very low. If we ever see that there is a big problem we will let everyone know, like we did with the helmets, and fix the situation.

I hope this information will ease everyone's minds. Those few people who received a defective unit will get it replaced or refunded, whatever they prefer.

Amy
 
<div class='quotetop'>QUOTE(MRCUSTOMERCARE @ Jan 19 2007, 03:54 PM) [snapback]1401013[/snapback]</div>
Hi Everyone,

I posted this over on the MR forums but I see you all have concerns so I will post it here as well:

To date, we have shipped 358 Enterprises (the SE and Comm). We have had only 4 returned as of today.

We never like to see anyone unhappy with a product so if you get something you are not happy with we will replace it for you or give you a refund. We have right now about a 1.5% return rate which is very low. If we ever see that there is a big problem we will let everyone know, like we did with the helmets, and fix the situation.

I hope this information will ease everyone's minds. Those few people who received a defective unit will get it replaced or refunded, whatever they prefer.

Amy
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Thanks for the note.
 
Wasn't yesterday a date that some more were supposed to leave the USA warehouse???

Has anyone got shipping notices for this batch?

Lynn
 
...4 out of 358 so far. That certainly helps put things in perspective. I'm feeling a lot better now.....and crossing my fingers. ...thanks Amy for taking the extra effort to post here.
 
<div class='quotetop'>QUOTE(Lynn TXP 0369 @ Jan 19 2007, 09:11 PM) [snapback]1401078[/snapback]</div>
Wasn't yesterday a date that some more were supposed to leave the USA warehouse???

Has anyone got shipping notices for this batch?

Lynn
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I never recieved any shipping notice of any kind, but my status on the MR website changed from ordered/preorded, to SHIPPED, today..
 
<div class='quotetop'>QUOTE(trekfan @ Jan 19 2007, 10:02 PM) [snapback]1401105[/snapback]</div>
<div class='quotetop'>QUOTE(Lynn TXP 0369 @ Jan 19 2007, 09:11 PM) [snapback]1401078[/snapback]
Click to expand...
Wasn't yesterday a date that some more were supposed to leave the USA warehouse???

Has anyone got shipping notices for this batch?

Lynn
[/b]
Click to expand...
I never recieved any shipping notice of any kind, but my status on the MR website changed from ordered/preorded, to SHIPPED, today..
[/b][/quote]


Did you check to see if you had a tracking number yet under details?

STeve P
 
Did you check to see if you had a tracking number yet under details?

STeve P
[/quote]

When I click on 'View Detail', it gives the order#, and date processed, (1/19/2007), and order status as Shipped. The FAQ's says I will receive an email confirmation with a tracking # when shipped, (did not get), but I also never got the pre-notification everyone seems to get, telling me to make sure my credit card info is correct.

Chuck
 
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