MR Clonetrooper white review

Discussion in 'Star Wars Costumes and Props' started by TK765, Jan 23, 2006.

  1. TK765

    TK765 Sr Member RPF PREMIUM MEMBER

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    This is the second helmet I have recieved, the first being the yellow StarCorps. This one is #20

    Now if your goal is to weather or distress the helmet then this helmet would suit your purpose, I had no such intent.

    The first thing I noticed and its very blatant, unfortunately its hard to capture with a flash, are numerous 3"-4" dia. areas where it looks like it was repainted. These are very noticable because the color is NOT a match. Where the helmet has a pure white color, these resprayed areas are very noticably yellowish and dull in appearance. They look like an attempt to fix blemishes or flaws in the paint.

    The first spot is on the left front dome, the second is the back rear and there are numerous areas under the tubes.

    These are so noticable my 10 year old spotted them.

    It looks like they still have not address whatever quality problems that caused the delays. The quality of this is unacceptable, I could have done better with a spray can of paint.

    [attachmentid=6168]
     
  2. Rodann

    Rodann Sr Member

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    Hoo boy.

    I think I can see the spots- at 2:00 and at 7:00. Not good.

    Are you sure it's not just grubby handprints, though? Something from when they handled them? Try a quick bit of mild dish soap on it.
     
  3. clonesix

    clonesix Sr Member

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    So sorry to hear this. The reviews of the other helmets didn't say anything about problems like this. Hopefully, this will be an isolated incident and you can get it replaced. I look forward to getting one of these.
     
  4. Tambo Fett

    Tambo Fett Well-Known Member

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    For them taking this long those helmets should be perfect..Not acceptable. I can see the paint color variation in your photos.
     
  5. allosaur176

    allosaur176 Sr Member

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    hmmmm, looks alright to me, but then again, you are the owner and would know best
     
  6. foxbatkllr

    foxbatkllr Sr Member

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    That's a shame about the paint. It's still a great looking helmet. MR should send you a replacement. I wouldn't be too upset with the paintjob since I plan on repainting mine but as a collector that's unacceptable.
     
  7. Jediwannabe

    Jediwannabe Sr Member RPF PREMIUM MEMBER

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    I think I like the plain one the best.
     
  8. RedTwoX

    RedTwoX Sr Member

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    Indeed. I'm trying to come up the $ to get one of these (been through the sofa and floor boards of the car... still short a few (thousand) cents :p )

    I'm not above fixing something up, but a brand new collectible should not need to be fixed up at any price... and especially not over the $300 mark. Now that these are shipping I'll be looking forward to more reviews to see if this is an isolated incident or a reoccuring quality control issue. If the latter, I'm going to have reconsider how far I'm will to dig under the clothes dryer for loose change.

    Best of luck resolving this TK765. Hopefully MR will step up and take care it of it for you.
     
  9. Lynn TXP 0369

    Lynn TXP 0369 Sr Member

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    I can't see a thing in those pics, you guys that can see something in those pics have better eyes then me. :lol

    I like the helmet...

    Compared to the AA helmet, the people who "think" this helmet is too small are so wrong on all counts. I could see their point if the MR was smaller the the AA, but it isn't.
    Lynn
     
  10. rudolpht

    rudolpht Well-Known Member

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    Of course bad paint is the point of the thread, but the pic exactly nails the size issue in that, even w/o a thicker material, the dome circumfrence is much smaller and the cheek to cheek size is significantly smaller. Great pic. Still getting all but the white, even though I wouldn't troop in any of them. At l;east the white mohawk is correct on this one, even if discolored.
     
  11. TK765

    TK765 Sr Member RPF PREMIUM MEMBER

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    Here is a pic of a few of the areas that were affected. Like I said they are hard to photograph but are very obvious when seen in person.

    Its disappointing that this would pass as acceptable to sell.

    I know I can return for another but I shouldn't have too.


    [attachmentid=6179]
     
  12. Lello999

    Lello999 Well-Known Member

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    Hi

    Oh, that´s really a pitty. I was thinking about getting one of the white ones myself to fit next to my OT helmet.
    Go and contact Amy, I think she can and will help You, but You are right You shouldn´t have to do that with a 399 bucks item.

    I´d like to know if this problem appears on any of the other white helmets as well?

    Thanks a lot

    Domenik
     
  13. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    JUST recieved my plain jane clonetrooper (#29), and I've got the same problem as TK765, just not nearly as pronounced as it looks on his helmet (I think I can live with it), but the paint job leaves much to be desired. Also, the grey areas on the right and left part of the dome have very uneven paint... krinkled. Mirroring others' sentiments, for 350, this thing should be near perfect... Here are some pics... I think it's also important to mention that in sunlight, the yellow-y blotches are NOT noticeable to me OR my camera... took pics outside to illustrate this.

    Krinkly paint (as if it dried at the wrong temp or something... this one REALLY bugs me)
    [​IMG]

    Yellowing in paint
    [​IMG]

    Closeup of Yellowing
    [​IMG]

    Outside it looks pretty good, however.
    [​IMG]

    Thanks to Wackychimp for hosting... Anybody that's recieved their helmet, I'd love to hear if this really is recurring, or just two isolated instances. Hope this helps.

    Regards,
    Roger
     
  14. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    By the way... Aside from a Fett bucket and an AA Scout Trooper, I've never seen an accurate bucket in person, so I had no frame of reference when I opened up the CloneTrooper... This thing is HUGE. I must be a pinhead... :(
     
  15. streetjudge79

    streetjudge79 Sr Member RPF PREMIUM MEMBER

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    I serioulsy can't believe they let those out of the factory like that into collectors hands.. Man, that really sucks. I hope your replacement is up to par.
     
  16. Clutch

    Clutch Master Member

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    [​IMG]

    Those yellow lines are VERY pronounced. :D
     
  17. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    Hehehehe... thanks, Clutch. :) Just trying to get a point across... Seriously, though, the more I look at the helmet in flourescent indoor lighting, the more yellow I find. Doesn't really bother as much as that krinkled grey, though... Has anyone with the plain-jane helmet tried contacting Amy yet? And does anybody's Star Corps or Shock Trooper have krinkly paint on the grey sections of the dome like mine?

    Cheers,
    Roger
     
  18. Lynn TXP 0369

    Lynn TXP 0369 Sr Member

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    I see this differnt color problem as a start to the much needed weathering process. :lol
    They don't look right clean. You weather it, then you won't see the color difference. :D
    Lynn
     
  19. Bluewolf

    Bluewolf New Member

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    Great something to look forward too:( I must say that I have become very disappointed in MR. The customer service is non existent. I received an email informing me that my helmet would ship the week of the 9th and it still hasn't shipped. The only response you get from MR is their automated email response, oh well. Maybe we expect too much for our money.
     
  20. ImprisonedFett

    ImprisonedFett New Member

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    These helmets desperately DO need to be weathered. However, the point is it is sold as a collectors piece and not a cheap, hard latex mask. As such it should be pristine if it was advertised that way and any variation of pristine is unacceptible IMO. For those who are going to weather the helmet it will look great. But those not wanting the weathered look should not have had to pay full price for an inadaquate helmet.
     
  21. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    Just PM'ed Amy and directed her towards this thread. Haven't seen her post in quite a while, but hopefully she'll respond soon.

    -Roger
     
  22. Megatron

    Megatron Sr Member RPF PREMIUM MEMBER

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    calling them on the phone works better then emails
     
  23. rudolpht

    rudolpht Well-Known Member

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    I don't believe the issue is isolated to the Whites. There were plenty of paint specific issues on the pseudo-star corps (I'm talking uniformity of color, repaint, etc. - nothing to do with the kepihawk) on CT.net. I'm incredibly happy that I'm 2 for 2 on getting good quality paint on the pseudo-Star Corps & the Shocktrooper. Bottom line it's just not the virgins.
     
  24. skygunbro

    skygunbro Well-Known Member

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    The krinkled paint that was mentioned is a problem called krazing or orange peel it usually occurs when paint is sprayed over a non compatible material or paint.....this has happened to me when spraying enamel paint over an acrylic primer...this also can happen if a residue was on that area such as a release agent etc...
    The yellowed sections are probably caused by a bad batch or old paint...Im not sure what they use on these but alot of base coat clear coat paints have a shelf life and start to seperate even if mixed well before applying this will show up in the dry paint as yellowed or off white areas. And when I say old thats not to say its been sitting around for years alot of cheaper automotive paints start to go bad once they meet the air and must be used within about a week and then discarded...The cheap paints also do not have the UV protectant added in to prevent yellowing......cheap paint will yellow even if not exposed to the sunlight.

    The dull or dead spots in the clear coat is cause most likely by over spray and not putting on the final wetting coat where the whole helmet has to be wet at the same time with clear coat so it all blends and dries uniformly......

    My take is if they delayed shipping because of "quality control issues" ;) and now these paintjobs are coming out looking like this then I would have hated to see them before. For the money people shouldnt have to weather them or repaint them.
    The helmet itself is very nice and over all imo well done...but they got to get some better quality paints and people who know how to work with it properly....
     
  25. Baron Fel

    Baron Fel New Member

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    I think I'm going to skip get one of these helmets

    Baron
     
  26. stormtrooperguy

    stormtrooperguy Sr Member RPF PREMIUM MEMBER

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    i'm glad i didn't order one of these. i do want an epIII helmet at some point, but if i want orange peel, i can do that myself for a lot less money.
     
  27. Star Wars Helmets

    Star Wars Helmets Sr Member

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    I really hope MR addresses these problems before sending more helmets out.

    Cheers

    Jez
     
  28. Benkenove

    Benkenove Well-Known Member

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    That´s a shame. I really desire they dont release the helmets with bad quality just to release them quickly...

    I prefer wait a little more and get a perfect helmet (we have been waiting a loooooooooooong way), instead of getting a @#$%.ty helmet, and having to pay shipping for the return... that would be insane for people like Jez and myself (who are in Europe, or any Non-USA country).

    I will ask my seller to open and look it very closely and check everything is ok before sending. ;).

    Ben.
     
  29. Star Wars Man

    Star Wars Man Well-Known Member

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    well, i am not so great with helmets but to me that looks awesome.
     
  30. TK765

    TK765 Sr Member RPF PREMIUM MEMBER

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    Many of the little flaws I could have over looked, but the discoloration and spotty flat and glossy finish is just bad.

    As far as returning, you are already in the hole as you have to cover shipping and insurance back to MR. When other companies make mistakes or send flaw/damaged items they usually send you a call tag so your not out any money.

    Problem now is your chance of getting a replacement that you will be happy with might be a crap shoot.

    Since it seems most of the helmets have various flaws they should have just made all of these weathered and they would have solved all their problems. But that might not have pleased everyone as I am sure people would find fault with the weathering too.

    At this point I am thinking of keeping it and maybe doing a weather job on it myself.
     
  31. soltic

    soltic Active Member

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    Great, think I'm gonna cancel mine.

    However, didn't I read somewhere that MR was going to be releasing weathered clone helmets?

    1 could assume that releasing a weathered version & using "defective" prepainted helmets kinda solves their problem.... Course I'm sure they're gonna charge a good sum for weathering. Let's keep our fingers crossed that this is a localized problem.

    I was sitting on the fence as to weather mine or not after receiving, however, after seeing this, I refuse to either a) pay full price for a defective paint helmet that I will weather or b) keep a defective paint bucket that I'm not gonna weather.

    What about shipping to Canada? If I do take the chance & receive a defect, am I to ASSume MR is going to p/u all the shipping? Should look into that before I cancel....

    Geez, my Vader should be here today, now I'm nervous. :confused

    EDIT: smilie
     
  32. gavidoc

    gavidoc Well-Known Member

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    How and when did you pay?

    If they won't cover shipping costs, just put it back in the box, reseal and return to the sender. Cancel the purchase with your credit card. They should cover the costs to return it if they are going to send out shoddy product. They should cover shipping both ways as you paid shipping for a good helmet, not a sh.tty one.
     
  33. captjustc

    captjustc Member RPF PREMIUM MEMBER

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    Yeah, I'm gonna be really * if my Vader helmets arrive with orange peel or re-painted areas.
     
  34. JediCarl

    JediCarl Well-Known Member

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    QUICKLY? These things were already delayed for 6+ months...

    I had one of each of the 4 different Clone helmets on order. As it stands, I have cancelled all of them except for the Shock Trooper. And if that one comes in with any of these major flaws, it's going back.
     
  35. wamser_e

    wamser_e Well-Known Member

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    Whoever painted these helmets ignored the basic rule to not clearcoat white. Every good automotive painter knows that you only clearcoat white if you absolutely have to(ie. white pearl metallic etc.). Putting a clearcoat over white is just asking for trouble. I painted cars and motorcycles for a living for about 10 years. Newer clears are reistant to yellowing but what can happen is that the solvents in the clear coat will cause chemicals in the underlying material(plastic is the worst culprit here) to outgas and seep up into the base coat(the white) or clear coat which in turn causes the yellowing you see. From the pics of yellowing and crazing, it is clear to me that whoever painted these helmets didn't know what they were doing, or they just didn't give a *.
     
  36. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    Called MR Customer Care today to take care of this and it looks like I'm gonna have to wait a couple days... I have to wait for my complaint to be "passed on to the corporate offices and processed" and then I'll be notified by e-mail. Ugh. I suppose I can wait now that I've seen the helmet. Not to sound too whiny, but I felt robbed of that "Oh Boy." factor that we all seem to enjoy upon opening the box. If I can get another that's in no way defective, I can wait, AND I'll be happy. Just hope CustomerCare pulls through on this...

    Good luck to the rest of you fellas,
    -Roger
     
  37. TK765

    TK765 Sr Member RPF PREMIUM MEMBER

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    So whats the story on these MR??
     
  38. temponaut

    temponaut Sr Member RPF PREMIUM MEMBER

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    Hmm. I think it depends on the nature of the problem and the country from which you're calling. The charge for a call can add up fast when you're calling from overseas, especially when you spend a lot of time on hold, and especially when you have to make repeated calls to solve a single problem. And there's no guarantee the problem will be solved.

    Case in point: I live in Tokyo. Last year, I ordered the Collector's Society Membership immediately before placing my order for the Dual SE Vader Helmet. I figured that the amount I'd save on the helmet ($100 Studio Scale Award) would more than pay for the membership.

    Not long after placing my order, I got an e-mail from MR saying they couldn't run my credit card. This was a valid Visa Card that had been successfully charged on numerous occasions by other merchants in the U.S. I tried writing to customer service, but no response. So I decided to call MR, thinking that we could solve the problem quickly if we spoke in person.

    I ended up spending close to US $40 on six telephone calls that led nowhere. Each time I called, I was told that the problem had been solved, and subsequently discovered that it hadn't been. Each time I called, I got a different operator and had to explain the whole thing from the beginning. The operators seemed to be unfamiliar with the answers to any but the most superficial questions. One operator I spoke with -- a perfectly nice guy -- answered most of my questions by saying, "Huh. That's a good question." :unsure Did I mention that, because of the international time difference, I had to stay up until after 2:00 a.m. in order to make these calls? The fifth time I called, I was on hold for over 30 minutes before I finally gave up.

    Final result: I never got my membership kit, I wasted a lot of time and money on international phone calls, and the award that was applied to my Vader helmet when I placed my order was subsequently withdrawn, so I'll be paying full price for that when it finally ships. :angry

    I really didn't mean this to turn into a rant about MR's customer service. In general I've been very happy with the product itself. And I've read posts from people who say that MR's service is great, so I guess there must be some well-informed, capable CS operators at that company. Maybe I've just had a string of bad luck with the ones who have answered my calls. But in my experience, whether by e-mail or telephone, MR's customer service falls waaaay short of the so-called Master Replica Promise: "We promise to make every possible effort to ensure that your experience with us is not just a good one, but a great one."
     
  39. WilliamsSkeletor

    WilliamsSkeletor Well-Known Member

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    Is anbody else a little worried that MR has addressed the Vader issues and not the Clone Helmets'? :(

    -R
     
  40. PropBoy007

    PropBoy007 New Member

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    What is the total weight?
     
  41. ImprisonedFett

    ImprisonedFett New Member

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    I wonder if MR is recieving complaints about the Trooper and Vader helmets from everyone, not just those of us who are really picky. I wonder if Joe Schmoe down the street is having the same problems. I know we here as well as many others on diferent forums reflect a large number of the collectors of these pieces. It is clear now that these are not limited or localized problems.
     
  42. KevVader

    KevVader Sr Member

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    ....maybe, maybe not. Even some members here don't seem to be as picky....However, if I'm paying $400 - $900 for a Clone or Vader lid, I would expect no yellow spots, blemishes, chips, cracks, paint runs or whatever. If that's being picky....then colour me picky. :p
     
  43. Scarecrow

    Scarecrow Well-Known Member

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    I don't think just any "Joe Schmoe" is buying these.
     
  44. ImprisonedFett

    ImprisonedFett New Member

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    For the money spent I would expect everyone to be picky. However, those ones not as concerned about screen accuracy will hardly know the difference sometimes. It is only because we study inch by inch of accuracy that we know what is right or wrong. That is why I wonder if the casual fans too are upset and sending helmets back to MR.
     
  45. Dark One

    Dark One Well-Known Member

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    Well.
    If this keeps up. Those that wanted a possible cheap MR helmet to weather might get their wish. What will they do with the returns??? Ship them to someone else????
     
  46. shortimer52

    shortimer52 Well-Known Member

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    So after see this and the Vader buckets im starting to think the Keystone cops are making the helmets.
     

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