I personally don't mind going through the website. Though you can probably see where it did complicate things. But if that's what you have to do for all the record keeping and financing that your Government requires, then that's what you have to do. And us crazy prop makers and fans, if we want your AWESOME parts, then we need to follow those steps to get them. ;P
People get disappointed about this stuff. But in the grand scheme of things, does it matter? So having some perspective on this is a good thing. If I don't get a kit, will I be disappointed? Definitely. But compare it to losing a loved one in an accident or from cancer... and it's really no big deal not getting a kit.
If everyone steps back, chills, and actually uses their brain to THINK, I'm sure they'll all recognize the incredible job you did here... not just the actual parts, but the research, setting things up (be it lathes or French-Gov-Compliant record keeping), the communication, and about a zillion other things we don't even realize you're doing. And if someone can't see that, then F-em, you didn't need them.
Hang in there and chin up!