Unfortunately, EFX Collectibles is the worst in my and some fellow fans opinions when it comes to customer service. They never return calls, in fact, their voicemail message requests that you email them for faster response. It took a month to get a email reply and it never answered our questions about their upcoming Avengers replicas. A couple other guys are still waiting for email replies from April/May. I agree they make great items, but when you ignore your customers like that..the business reputation that they worked so hard to achieve is no longer held in the highest regard. They might as well be some unlicensed company making knockoffs. MARVEL really dropped the ball in giving them the licensing for their products. From what I understand, MARVEL has been notified of EFX's lack of customer service.
Hey EFX...its a simple request..if you are going to be in charge of the prop licensing for major projects like The Avengers, Disney, Star Wars and Battlestar Galactica..its common sense to answer your damn phones and emails. Never seen such a more backward company to deal with.