Any update on QMX's Mal's gun?

I would ask if the owner of a company has a right to do what he wants in his free time and not tackle any issues regarding what he does 9-5? (Not saying that's the case here... but it could be.) I would also imagine it's not about "taking one minute" to answer things, but the basic policy/principle of not discussing company business on this board. If the person in question isn't "too important" to answer the phone, then I'm pretty sure that's not an issue either.

If you've got problems with a company that isn't delivering, then you've certainly got a right to some answers (and perhaps an apology)... just maybe not here on a public board.

I mean... how many companies engage in discussions about their products in an open forum? (Especially when their customers are fanatics like us.)
 
pennausamike said:
I understand what you are saying, but will any of the complaints move the product out of production and into customer hands any faster?

The Serenity Blueprints came after the Mal pistol and were announced, shipped and received bing, bang, boom.
I think that is where QMX wants to be.
I don't think QMX is happy with the Mal Pistol situation, either.

The measure of their success as a company will be whether they follow the model of their Serenity Blueprint release or their Mal Pistol release.

I guess I'm just willing to give a start-up company more slack in the learning curve from their first release. The reason I'm comfortable with that is that I don't feel my money or the company's basic soundness is in jeopardy.

Maybe I should have used the word "venting" rather than "whining".

Mike
Click to expand...

Mike while this thread may not move the product out faster. Threads like this have managed to get answers to previously unanswered questions.
 
As a business owner myself, I understand all to well that you are never truly "off duty". Customers and even distributors have had trouble getting answers. Based on that, I think that pushing for answers here is not inapropriate.

Frankly Steve has a long record of problems like this and also for using snarky answers to brush off the hard questions.
 
If you've got problems with a company that isn't delivering, then you've certainly got a right to some answers (and perhaps an apology)... just maybe not here on a public board.
Click to expand...
But there's the rub. It was on this public board that QMx introduced themselves to the public and it was on this public board that QMx advertised their products. But now when things go south suddenly this public board 'isn't the place' to discuss any problems or concerns their customers may have?

Sorry, but you can't have it both ways. If you're going to use a public forum like RPF as a means to promote your company then you should be expected to deal publicly with the results, be they positive or negative.
 
That's exactly what I mean about hiding behind a corporate veil. QMX use this board as the message board to tell us how wonderful they are and every little latest bit of news on what goods they have to sell us and all their plans, then suddenly the boss says discussing their products is not appropriate here.

And I reiterate why it's nonsense. Rather than raising the question here, someone asks their CS department. The CS department hopefully answers with a meaningful reply and then all that happens is that that reply gets posted here.

Since there is apparently some question over actually getting a reply (which is the complete opposite when they've got something to sell you), then it makes perfect sense to ask the main man when your questions go unanswered by the CS department.

As has been stated, it's a two way street and crying foul is a bit rich.
 
If you've seen my earlier post about the "no-win situation", that is kinda what I was referring to.

I actually had a long paragraph written up about how maybe it would have been better if the QMX guys had either kept completely quiet or only posted announcements here and never gotten into any discussions, (but I honestly left it out because I didn't wanna keep posting large essays). I doubt only advertising and promoting would've have caused such a stir. The problems always start when you start responding to some people and not everyone, at least in my experience.

When you are both a fan and employed in an industry that creates enjoyment is some form, it gets really hard to hold back information on what you're doing. It's just natural to want to share what people will consider "great news", regardless of whether or not there's profit involved. Exactly how much to communicate is tricky and the line is easy to cross, which may be what has happened here in regards to all the discussion. It's not impossible to have it both ways, but it does take incredibly delicate handling.

(I'm trying not to get in too deep here... just trying to offer another point of view because I recognize some of the events and consequences taking place.)




morganthirteen said:
Sorry, but you can't have it both ways. If you're going to use a public forum like RPF as a means to promote your company then you should be expected to deal publicly with the results, be they positive or negative.
Click to expand...
 
I a little confused by the complaints of "cut n paste" answers. If the questions are the same, would not the answers be the same? What's wrong with a company giving the same answer to each person that asks an oft repeated question? If the information hasn't changed from the newsletter than pasting the info from the newsletter would seem to be appropriate.
 
okay, I have a dumb question, Wouldn't it be easier to post one of those "Cut and Paste" answers here, instead of having to answer a multitude of emails with the same questions?
 
Sure, it would be very easy to give a "best guess" here on the same forum that Steve uses to shill his vaperware...but that would defeat the purpose of pretending to be a "all knowing super professional prop guy", now wouldn't it?

Notice that Steve has run away again. When you lob softballs and act all googly-eyed, he will talk. When you ask hard questions such as "...when do you expect the deliver the product that I paid for" he runs and hides.

Nothing changes, no matter what screen name Stevie uses :lol

Me? I'm in no hurry for my pistol, and I liked the "money package" just fine, so whatever. But people playing "too good to talk to the likes of you" just annoy the hell out of me :)



Alex
 
QMX Steve said:
Because I have stated here four times that QMx will not be using the RPF as a customer service department. As we noted a while ago, we would stop answering CS questions. And we did.

I know for a fact that all customer e-mails are answered within 24 to 48 hours. Sometimes within a few hours. We have an operating system in-place to address CS issues, and it isn't a prop board.

I posted in the other threads to give fellow RPFers some insight into the history of MR. Are you saying I am not allowed to post anything on the RPF because I didn't answer QMx questions?

Seriously? :confused
Click to expand...

I think the difference being ignored is that asking for a update on this replica is not really a CS issue. It's a generalized update on an item, not about a specific order.

So rather than give a brief generic answer here, in this forum. You'd rather everyone that's ordered this delayed prop e-mail your CS? I think the much easier answer is to be a little more thoughtful and forgiving and use this forum (and others) to your advantage... a little PR goes a long way and a little common courtesy goes even further.

I think most of us enjoy your very unique and privleged insights, and we'd hate to see you stop posting. But, it is a two way street - you know you're going to second guessed and criticized, it's part of making a product, especially for this group of nitpickers - and that can be hard to accept. Hopefully, you can be thickskinned enough to take a little abuse and maybe answer a few questions here and there without further burdening or passing the buck to your CS department.

A "hey guys, we've run into a delay and this is the deal" instead of the usual "piss off, read our cold press release" works wonders.
 
I believe it was deleted. It was unfortunate. I was hoping for some kind of apology and an eventual update from Steve. I am still waiting to see whether QMx is a viable company that I'm willing to do business with. So far from what I've seen, I'm not pleased. No updates, plenty of run around, condescending attitude, and nothing but paper props heading out the door.
 
wuher da brewer said:
I believe it was deleted. It was unfortunate. I was hoping for some kind of apology and an eventual update from Steve. I am still waiting to see whether QMx is a viable company that I'm willing to do business with. So far from what I've seen, I'm not pleased. No updates, plenty of run around, condescending attitude, and nothing but paper props heading out the door.
Click to expand...

With respect they've also sent out 150 odd silver rings. :)
 
You and the rest of the staff don't see the slippery slope that kind of precedent creates, Jay?

The scenario described below is not about Steve and/or QMX, as there is a CS route for customers to use (even though it is pretty ineffectual, at the moment). It is a completely fictional situation:

Consider that some guy comes on here advertising cool swag to sell, gets people all riled up, takes orders, fails to update customers on the situation and then, when folks start to complain about him about the situation, the guy asks for the thread he started to be deleted. Now, not only don't his current customers have a forum to demand attention and action from him, but future customers can't see the potential problems of dealing with him.

Allowing folks to have threads deleted if the discussion goes badly for them is a REALLY bad idea.
 
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